Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Hamptons
Since I moved to the UK I have heard a lot of bad things about renting here and how renters have trouble getting things fixed.This is not the case with Hamptons’s Lettings and specifically their Property Management department. Because the property I am renting is old and rather unique I have had issues with leaking, electrical and the hot water. My property manager calls the appropriate repair people as soon as I let her know and continues to follow up until things are fixed.Also, because I am new to the UK and letting, I don’t always understand all the lease paperwork and how things work. My property manager has always been friendly, patient, and knowledgeable with me.Thank you Hamptons Property Management for how well you have taken care of me during these difficult times. I consider myself very lucky to be renting with you 🥰
Lizzy · 9 December 2021
★★★★★ 5/5
TrustpilotI have been renting my house through…
I have been renting my house through Hamptons for over 3 years. All my dealings in relation to any issues with the property have been with Rebecca. She knows everything about my property eg I've just contacted her about a roof leak that happened over a month ago. She knew exactly what had happened and how it had been rectified - all that information being at her fingertips without having to refer to any notes or anything. She is always available to discuss any issues and is unfailing courteous. What I really appreciate more than anything is that she always provides solutions to any problems with my property with the least amount of hassle.
Alex · 7 December 2021
★★★★★ 5/5
TrustpilotDedication to a true customer experience in the face of adversity
I have been renting from my landlord via Hamptons for the past 12 years and can genuinely say the customer service and professionalism has been second to none. Even during covid when resources were clearly testing they remained calm and managed to fix a myriad of unfortunate property maintenance issues that required addressing.I have had one point of contact, Melanie Hudson for as long as I can recall and I have found her to be very capable and professional in resolving issues when I have called upon her services. Melanies communication and dedication to problem solving has been truly welcomed in some awful moments, such as boil breakdown, leaking bathroom, oil tank requiring replacement in the grip of winter.The last couple of years during the pandemic I have really seen great dedication and customer service shine through, when I have as a tenant having to shield and deal with ill health.I am truly grateful as a tenant for the support and services provided and after 12 years as a tenant I feel a great deal of trust in their delivery of service.Thank you, it's not been easy for anyone but you have provided a great service.
Kerry · 7 December 2021
★★★★★ 5/5
TrustpilotExcellent Service from Daniel Johnson…
Excellent Service from Daniel Johnson and the team at the Harpenden Branch whenever we have needed to contact and quick to resolve any issues.
M · 8 December 2022
★★★★★ 5/5
TrustpilotWonderful service
Wonderful service! The professionalism and knowledge throughout the sale of my Aunt's home has been exemplary. From the moment Andrew stepped through the door we knew Hamptons would be dealing with the sale right through to its completion. We cannot fault the team, Andrew, Ross, Pippa, Jason and Sue; they showed great kindness, care and dignity towards to my Aunt and always kept me informed as I live in The Midlands. Thank you all for a very smooth transaction. We have absolutely no hesitation is recommending Hamptons.
Faith · 1 December 2021
★★★★★ 5/5
TrustpilotOur property manager Saima is…
Our property manager Saima is wonderful. We've had a few things that needed repairing since moving in last April and all of them have been addressed quickly and are now fixed.Thank you Saima
Teresa · 2 September 2021
★★★★★ 5/5
TrustpilotVery happy, cannot fault the service
I've been renting out a house through Hamptons St. Albans for over 10 years and they have always been professional and easy to deal with. David Whiting has dealt with any work on the house very promptly and expertly, with information keeping me informed and in control at all times..
Chris · 1 June 2024
★★★★★ 4/5
TrustpilotGreat property managers very responsive…
Great property managers very responsive and quick to act on any issues . Many thanks to Gemma Ward for the great communication and response.
Blessing · 3 November 2022
★★★★★ 5/5
TrustpilotMy experience of dealing with Melanie Hudson
My experience of dealing with Melanie Hudson over the last few months has been quite exceptional. Not only is she both knowledgeable and reliable but her enthusiasm for her job is demonstrable at all times, even when events have not always gone according to plan.She is a credit to Hamptons!
CollectPlus · 29 May 2024
★★★★★ 5/5
TrustpilotHamptons have been great from the…
Hamptons have been great from the start. Our property manager Hanna is so lovely and she always replies to our queries within minutes!
Kate · 6 December 2022
★★★★★ 5/5
TrustpilotProfessional & friendly
This is the second property I've rented through Hamptons. They are professional, have good attention to detail and get things sorted when they go wrong. Melanie is always friendly and efficient.
Rick · 2 December 2021
★★★★★ 5/5
TrustpilotJennifer Powell has been fantastic…
Jennifer Powell has been fantastic managing my new home let by Hamptons.
Max · 25 October 2023
★★★★★ 5/5
TrustpilotPeace of mind at Hamptons
We’ve been using Hamptons to manage our property since 2010 and have just placed another property for let with them this year. David Whiting, our property manager, is exceptional. We trust his advice and direction on every job implicitly and we know it’s undertaken to the highest standard. Along side the ongoing management, we’ve also noticed how efficiently their contracts are handled and how they work so well as a team.
Rajvi · 29 November 2022
★★★★★ 5/5
TrustpilotThe whole team at Godalming Hamptons…
The whole team at Godalming Hamptons have been nothing but professional, excellent communicators and highly efficient throughout the entire sell of our house. Thank you to Andrew, Ross, Jason and Pippa.
Mr · 16 November 2021
★★★★★ 5/5
TrustpilotGreat property manager
Sarita has been managing my property for years and is a great property manager. She is smart, efficient, proactive and is a great communicator. The best by a long long way at Hamptons.
Nicola · 9 July 2021
★★★★★ 5/5
TrustpilotThanks to David Whiting for being quick…
Thanks to David Whiting for being quick in respond, and sort out any issue / maintenance. Can not thank him enough. David is so easy to approach and made our lives much easier.
YSmith · 5 July 2021
★★★★★ 4/5
GoogleHamptons Lettings have helped me with my first time as a landlord, letting out a 2 bed flat in Amersham (will be available again from 1st Dec '18 btw). In particular I would highly commend Trelawny Wylie who has been courteous, proactive, thoughtful and helpful since he took up his role. Well done to him.
BFWI · 10 October 2019
Agent replied · 22 October 2024
Thank you for your review. We are delighted to receive such positive feedback about your experience and look forward to passing your review onto Trelawny. Customer service is very important to us and we would love to know how we can improve our services to receive a 5* review in the future. We would be grateful if you could provide us with any further infomation by emailing customercare@hamptons-int.com
★★★★★ 5/5
GoogleTrelawny Wylie has offered an excellent service in terms of managing my property for me. I have always found his responses to be quick, efficient and helpful. He has gone out of his way to ensure that problems are addressed and dealt with effectively. Expect the exceptional. Thank you for all your help and care.
Rebecca · 10 October 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that had such a positive impact on your experience with us. It is particularly fantastic to hear that you felt supported through some issues and were offered useful advice! We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
★★★★★ 1/5
TrustpilotNot very assuring
Went through Sadia Shakeel. Pretty unresponsive and had to chase her a couple of times regarding emails, very blunt over the phone, and just generally felt like I was bothering her when I had enquiries. Can't speak for the whole of Hamptons, but this personal experience with them I won't look too favourably on.
George · 28 February 2024
★★★★★ 5/5
TrustpilotBig thanks to Ross and Hamptons
Big thanks to Ross, Mark, Pippa and Ella at Hamptons Godalming for guiding me through the purchase of a new home so smoothly. Much appreciated.
Gavin · 22 August 2022
★★★★★ 5/5
TrustpilotA Good Move
Basically it came down to Stella. She was the staff member we dealt with most throughout the process and went out of her way to be helpful and accommodating. This particularly applied after exchange of contracts when we needed to visit our new property with contractors several times to arrange for work to be undertaken. She always helped willingly with this and basically made it all possible.
Richard · 28 March 2023
★★★★★ 5/5
TrustpilotThank you Alexia
Thank you Alexia, we have just completed on our flat and want to say thank you for such a professional, efficient service from start to finish. We appreciate all your help, many thanks!
Joanne · 7 June 2021
★★★★★ 5/5
TrustpilotGreat service all the way through the procedure
Great service all the way through the procedure of renting the flat, kept in touch when something came on the market knowing the situation I was in, the team was very patient with myself and went through the paperwork as it came through, will definitely use Hamptons again.
Paul · 18 June 2024
★★★★★ 1/5
TrustpilotReally terrible
Really terrible - we’ve enquired about a property (or tried to) about 4 times and no one ever gets back to us - I don’t know why anyone would choose to work with people who actively ignore potential clients. Shockingly poor.
Kelly · 9 August 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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