Trusted Agent profile · Beaconsfield
★★★★★
1,493 reviews across 2 platforms
10 Burkes Parade, Beaconsfield, HP9 1NN, HP9 1NN
Part of Hamptons, see every office.
Hamptons's office in Beaconsfield, at 10 Burkes Parade, is rated 4.3 out of 5 across 1,493 reviews on two platforms, including 79 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Beaconsfield New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotFeedback - Hamptons Godalming
Feedback based on Hamptons Godalming branch. Jake and Jason were fabulous throughout our house sale. Professional, organized, responsive... we got timely feedback after each viewing, they provided advice at each stage, and were a pleasure to deal with. We ultimately had a very smooth transaction. Thank you to Hamptons Godalming!
1/5
TrustpilotHamptons Blackheath Village + Lettings Director - Stay clear. Absolutely appalling
Engaged Hamptons Blackheath Village to let our 6-bedroom house in Blackheath. Of all the agents, and based on prior experience, Hamptons' glossy brochures looked and communicated the most professional service. Sadly, far from it. From the word go, alarm bells started ringing: They don't feed back after viewings - let you ' the client - 'hang'; don't read emails, multiple Hamptons people involved, different replies from different staff - left hand doesn't know what right hand is doing, let themselves into your property with viewers without notification (woman alone in house hearing someone sticking key into front door keyhole while in shower... no agent/viewing expected or agreed...scary and wholly unacceptable. Once tenant found, more errors, getting the Tenancy Agreement (TA) to signature stage was a living nightmare, multiple people involved again, more left hand doesn't know what right hand is doing. Demands that tenants gain access to 'measure up' two days before TA signed.... rather than focusing on getting TA signed. Several complaints in process. Uncouth Regional Director gets involved to 'help' but makes the whole thing worse. Justifies errors and perpetuates comms problems and handling. Whole thing underscored by repeated (as in 15-20 times) requests for sensitivity of handling due to property owners' terminal illness. Hamptons showed themsleves wholly incapable of comprehending and showing sensitivity, judgment and respect for the situation. Gross incompetence and lack of professionalism, let alone empathy. Finally make a formal complaint to Customer Care. They ask Regional Director to handle - aka asked Boris Johnson to assess Boris Johnson's handling of the corona crisis. More evidence that Hamptons just don't have a grip of things. Came back a whitewash of course. Next: tenants in place and rent payment process agreed, included in TA and all working fine (tenants lovely and paying rent as agreed), Hamptons contact tenants and tell them they're in rent arrears ...... Upset us enough, now also upsetting our tenants.We refer to National Director of lettings. Long conversation. Back comes an email that talks to improving processes going forward but fails to show any redress of OUR problems, let alone offer any form of compensation or reduction in fees for this nightmare, instead a patronising suggestion that Hamptons may make a contribution to a charity on our behalf. How appalling. We make our own contributions to charity thank you very much. You make yours. Nothing to do with this case. We paid up full fees for whole year to free us from further dealings with Hamptons and notify them of wish to terminate the contract in view of the appalling handling and conduct and full fees paid up. Lawyer has confirmed we're in our right to exercise the termination clauses in contract with no further obligations or fees due to Hampton in view of the handling and conduct. 10 days later: zero reply. Just reported them to the Association of Residential Lettings Agents and The Property Ombudsman and notified them that we will go fully legal if they don't confirm termination of contract within 5 days. Let's see if that makes a difference . We have already deterred several neighbours from going anywhere near Hamptons in Blackheath Village. To all of you here: DON'T get taken in by their glossy brochures. It's all gloss. Not a surprise that 40% of reviews of Hamptons here are in 'bad' category. Wish I had checked before. You are now warned
Thank you for leaving us a review, customer service is very important to us and as previously discussed it is disappointing to have received your feedback and complaint. Your concerns have been addressed in line with our procedures laid out by The Property Ombudsman by several senior members of our business and we can now only apologise that a situation which led to such a good match of property and tenant has ended this way . We wish you the very best with future tenancies.
5/5
TrustpilotFrom the moment I walked in the door of…
From the moment I walked in the door of the Stratford-upon-Avon branch the service has been impeccable. Communication has been outstanding and prompt. I have moved over from Australia and this is my first time renting in the UK, both Jasmine and Matilda have been brilliant at answering all my questions and liaising between myself and the landlord, making the process as smooth as possible. I can only speak for the rental team, but I have no hesitation in recommending Hampton's SUA.
4/5
TrustpilotLetting a property can be problematical.
We own a rental property in Stratford upon Avon which has been managed by Hamptons for some time now. Letting a property can be problematical. Like many landlords we have had exemplary tenants but also, sadly, some horrible ones. However our experience with the staff in the Stratford office has been excellent and we have also been helped by a number of extremely responsive property managers over this period. Our latest property manager, Matilda Hall, is great. She keeps us informed and deals with property maintenance issues in a calm and efficient manner.Unfortunately we are less impressed with the Accounts Department and have had numerous concerns over recent years. very regrettable given the excellence of the staff who actually take care of the day to day problems.
5/5
TrustpilotAmelia, Charlotte and Harriet
Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful
Thank you for leaving us a review, customer service is very important to us and as such we are delighted to hear Amelia, Charlotte and Harriet had such a positive impact on your experience. In particular, it is wonderful to communication was to a high standard throughout, thank you again.
5/5
TrustpilotHamptons Godalming - brilliant service
We could not be happier with our experience of using Hamptons in Godalming for the sale of our property. Jake, Ross, Pippa, Sue and Ellie were fantastic and kept us updated every step of the way. They handled our sale with professionalism and this showed in the results. We would thoroughly recommend Hamptons Godalming.
1/5
Trustpilotpromised to value my house without the…
Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to investigate further. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotMya Miller
Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!
4/5
TrustpilotHamptons Services
Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.
5/5
TrustpilotGemma has been really responsive and…
Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.
1/5
TrustpilotTHE WORST MANAGEMENT!
THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotHorrible experience with Hamptons
We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotTerrible experience as a tenant - AVOID
I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotWhat a delight it is to have Patryk as…
What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.
5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleWe have rented out our property through Hamptons Beaconsfield for many years, the service we have received from Lisa Pitts has been the best we have experienced. She displays an excellent work ethic and is a credit to Hamptons.
Dear Susie, thank you for your wonderful five star review. It's great to see you've received such friendly and efficient service, we will make sure this is passed onto Lisa and the whole team at Hamptons International in Beaconsfield. Many Thanks.
5/5
TrustpilotHaving a house to sell in Stratford…
Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved
5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
5/5
GoogleDee is the nicest estate agent we have worked with. Very friendly, informative and professional!
Thank you for your wonderful review Peyman. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleI have just rented a property through Hanptons. Eddie was absolutely wonderful. Thankyou for making it all run so smoothly.
Thank you for your wonderful review Alison. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
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Tell us what you need and we'll put you in touch. Hamptons Beaconsfield New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
