Castle Estates reviews

★★★★★ 5/5

Google

A very especial thanks to Kim throughout my cooperation with you, I would like to express my sincere and special thanks for the service you provided to me. Finally, after a long struggle to search for a house or apartment to rent and after losing hope, I found you and you offered me to get the best deal only through your efforts I got everything sorted in peace and ease appreciating that a lot, thank you for your sincere support and assistance in upscale dealings. I was very happy. You made my day and saved me Special thanks to you Kim she is very lovely and kind lady . I really advise everyone If you are looking for the best offices for renting , I advise you to deal with this real estate company.

Rehab · 27 March 2024

★★★★★ 5/5

Google

What can I say eh?? From the moment we met Peter outside the property he was showing us, he made us feel like we had known him all our life! Once back at the office, all the staff were fantastic! Particularly Kim as she was the lady who dealt with us mainly. My hubby and I are in our 60s and are not in the least bit Internet savvy but she was fantastic about this! She took all the worry out of this side of it for us! Never have I met such a kind and understanding lady and of course team too as everyone in Castle estates has the ability to make you feel at home and in a family environment! We have never rented before and they just took the worry away! If we ever have to do this again, we will use Castle estates again...100% Best letting/management company out there I reckon!! 👍👍👍 go Castle go!!PositiveResponsiveness, Quality, Professionalism, Value

Heather · 13 June 2022

★★★★★ 5/5

Google

Castle Estates gave us an opportunity to rent our first home in the UK after we had been let down by so many agencies and direct landlords. Thanks Kim and the team for stopping by to look at our application for accommodation. Our situation …

Chelesani · 16 April 2024

★★★★★ 5/5

Google

Amazing team, they lived my whole moving journey with me, supporting me all the way. Thank you Zeta, Diane and Kim. Would also like to thank Peter for saving my dog (that’s above and beyond!)

Lorna · 16 April 2024

★★★★★ 5/5

Google

After having had a terrible experience with another letting agency in the area, Castle Estates were a breath of fresh air. My wife and I were keen to move to Battle quickly, as we had a fast-approaching due date for our baby, and wanted to provide time to settle in before the arrival. Castle Estates were efficient and professional, providing paperwork and advice in detail and on time, as well as being human and helpful with any problems or questions we had. They managed to take us from our first viewing of the house to moving in just 18 days later, which we were delighted with. We’re now happily settling into our new home, and very grateful to Castle Estates for all their work.

Andrew · 1 May 2024

★★★★★ 5/5

Google

All staff were very professional and thorough in their approach to doing business with me, a new client. Nothing to fault. The only thing I will say to help them up their game, a bit more info on the flats heating / hot water settings and utility rate timings (which settings and time of day for cost effectiveness) would go that extra distance. All in all, a wonderfully painless moving in experience!

Christian · 30 July 2024

★★★★★ 5/5

Google

Castle Estates have managed properties both for companies and a charity with which I am associated. They manage efficiently and in a trouble-free way having the confidence to make non-strategic decisions. In particular Anna has managed a difficult situation recently with energy and commitment to a very satisfactory outcome. Would recommend.

Graham · 13 June 2021

★★★★★ 5/5

Google

We had such a positive experience with the whole team at Castle Estates. From our first viewing right through to getting the keys to the property it was seamless and the communication was brilliant. Very professionally run and the attention to detail is brilliant. Thank you for all of your help throughout.

Chloe · 27 December 2024

★★★★★ 5/5

Google

Staff were very helpful in assisting us in finding a suitable rental property and getting us to the moving in stage. Anna and Chloe were very patient with our unfamiliarity with some of the processes.PositiveResponsiveness, Professionalism

Julia · 13 June 2022

★★★★★ 5/5

Google

I have used Castle Estates for the last 10 years for all my rental properties. Peter and the team are all extremely helpful and knowledgeable. They have always found me good tenants and I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

S · 13 June 2021

★★★★★ 5/5

Google

My first call to Castle Estates was just before the Christmas Break (21st I think) and thanks to their professionalism and timely responses- we sorted the paperwork almost the same afternoon! I want to especially thank Laura and Gemma who have since been absolutely wonderful in sorting out my requests, even accommodating my difficult schedules. I absolutely recommend Castle Estates for their efficiency, friendly staff and more importantly solving issues quickly once I moved in. You guys made the entire moving experience pleasant!

Revati · 14 June 2019

★★★★★ 1/5

Google

Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a reply. I called to be told the manager was on annual leave and would contact me on his return. 2 weeks later and no contact. Once the deposit was returned we were deducted £25 for an admin fee, which is disgusting considering the amount of time it took to be returned. Property was let to us without fire alarms, damp in 3 rooms, no underlay under carpet and poorly cleaned. (cobwebs, dust and dirt everywhere) - we also had a serious issue with rats and flooding. All problems reported to Castle Estates and ignored or told 'we will look into this'. Poor service. DO NOT trust these estate agents. Typical money grabbing company.

ElitePMC · 14 June 2017

★★★★★ 5/5

Google

From the moment I found my house to rent, and moved in, Castle Estates have been professional, helpful and always respond to any questions I have in very quick time. When I report a repair, this is usually done within a week and the team of contractors they use are polite and efficient. There is nothing I can say is bad and I would recommend them to anyone searching for a home to rent, or buy. Great team of people - thank you.

Sandra · 14 June 2017

★★★★★ 5/5

Google

The services are excellent and of high quality standards, they put every customer first with one to one personal care. very efficient , fast effective response and communications using all platforms & means through out the whole process. The staff are so professional, very welcoming, friendly. Also proactive, well-informing, clear guidance and guidelines. We are so pleased with all the services and very happy to continue working with Castle Estates long term. I 100% recommend anyone to use there services. I went through 31 estate agents before I came across Castle Estate most of the 31 were more money driven goals than customer oriented. Castle Estate recognises that customers are the business and will take every care to ensure they meet your needs.PositiveResponsiveness, Quality, Professionalism, Value

Pb · 13 June 2022

★★★★★ 5/5

Google

We have been using Castle Estates for some years to Tenant Find as and when we needed, their professional and efficient Team have always impressed us, in the Autumn of 2020 we finally decided to hand over full management of our Portfolio and we are very pleased to say that we have no regrets at all, we can now relax so much more and live with the knowledge that the management of our Properties are in very safe hands.PositiveResponsiveness, Quality, Professionalism, Value

Chapter · 25 August 2021

★★★★★ 5/5

Google

If I am honest I haven’t had any dealings with estate agents for over 20 years so perhaps I don’t have anything to compare but in actual fact when I really think about the service I received and the way the whole process was conducted I truly count my blessings. I was abroad when I first saw the property I wanted, I booked a viewing for the day after I landed and was greeted in a professional manner, the viewing had to I assume follow a lot of guidelines due to ongoing circumstances- these were adhered to way above my expectations and I left knowing that was the property I wanted. Following the viewing the process was quick, easy and flowed very naturally, I had fantastic communication throughout and castle estates acted above and beyond. I have now been here 6 months, and recently renewed contracts again, this was effortless with all my questions answered immediately and with confidence. Castle estates also manage my property. I have fortunately only needed a couple of minor things addressed- again this was done almost immediately and I always have the confidence knowing that will continue in the same way. I have nothing but good things to say and will always recommend whole heartedly, a true credit as a company.PositiveResponsiveness, Quality, Professionalism

Jess · 13 June 2021

★★★★★ 5/5

Google

I cannot praise the team at Castle Estates, Battle, enough. I've been a landlord for almost eighteen years, first of all as a 'tenant find only' then with my property being fully managed. They've stood by me through thick and through thin, always giving the best, most experienced professional advice. They have a thorough local knowledge, and are familiar with the very best local tradesmen when any repairs or adjustments are required. With 'full-management', they've taken the weight of supervising the property completely off my shoulders, acting as a buffer between the tenant and myself, allowing me to concentrate fully on my professional career.PositiveProfessionalism

Philip · 13 June 2021

★★★★★ 5/5

Google

Castle estates have managed my properties for the last 10 years. They are very professional in all their dealings , with tenants , contractors, and any problem solving issues. They use local contractors regularly to sort maintenance issues, ensuring quality repairs ,and good value for money . They are knowledgeable, friendly and approachable, (even with some challenging tenants) They are diligent at Tenant vetting, account payments, and ensuring that landlords are fully aware of issues , and legislation changes. They have a small team in their Battle office, who communicate well with each other.(whenever I ring , they are aware of the issue, and know who is dealing with it). -----They always ring back if they say they willPositiveResponsiveness, Quality, Professionalism, Value

Paul · 13 June 2021

★★★★★ 5/5

Google

Castle Estates, Battle, have acted for me for a number of years and compared to other agencies I have used in the past they have been a revelation. The staff are very pleasant and easy to deal with and they are not only proactive on my behalf but have good relations with my tenants which is very important. It is always a risk recommending anything or anyone, but in this case I have no hesitation in doing so.PositiveResponsiveness, Quality, Professionalism, Value

Jill · 13 June 2021

★★★★★ 5/5

Google

I have been a client of Castle Estates ( Battle ) for many years. They have always taken very good care of my property in Hove, Sussex. They have always been responsive and professional in dealing with me and the tenants. The property required major renovations a few years ago and Castle were very proactive in overseeing the works on my behalf. It is a pleasure to deal with a professional property management service.

John · 13 June 2021

★★★★★ 5/5

Google

Castle Estates has always worked wth us in a professional and timely way, offering us peace of mind in managing our property over many years. Queries are dealt with quickly and effectively and projects, along with routine maintenance, are handled with both our interests and those of the tenants in mind. The staff are experienced and friendly. I would recommend this company as the best letting agents in the area.PositiveResponsiveness, Quality, Professionalism, Value

Cris · 13 June 2021

★★★★★ 5/5

Google

All staff were so supportive in getting our new rental home. Made it so easy and were there every step of the way. Well done team.

Pauline · 27 November 2024

★★★★★ 5/5

Google

Everyone at Castle Estates are very helpful and friendly. From being shown around properties to the application process and starting the tenancy, they communicated well and assisted with everything, making the transition to move much easier. I recommend them highly.

Melanie · 27 March 2024

★★★★★ 5/5

Google

I changed to Castle Estates about nine years ago after being dissatisfied with my former agents.I have several properties , in various towns in Sussex ,and during this time I have been very satisfied with their excellent service. The staff are very helpful and nothing seems to be too much trouble. I would certainly recommend Castle Estates to landlords with properties in the south east .PositiveResponsiveness, Professionalism

Peter · 13 June 2021