Trusted Agent profile · Bath and North East Somerset

Savills Bath reviews in Bath and North East Somerset

4.2

★★★★★ Great

2,003 reviews across 2 platforms

21 Milsom Street, Bath, BA1 1DE, Bath and North East Somerset, BA1 1DE

Part of Savills, see every office.

Savills's office in Bath and North East Somerset, at 21 Milsom Street, is rated 4.2 out of 5 across 2,003 reviews on two platforms, including 185 Google reviews rated 4.9.

Google logo

4.9 / 5

185

Reviews on Google

This office

Trustpilot logo

1,818

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Trustpilot

The whole experience was amazing 😍

I really needed to find a place during Covid 19 due to emergency situation for my sister and I and Savills helped me to find my new home specially Charlie he was amazing, the communications was prompt and relevant, always replied to our emails and calls . The staff in Savills are very helpful the whole process was so smooth, I’d recommend Savills to everyone

Sanisha · 25 November 2020

Agent replied · 25 October 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Property transaction

Our principal contact, was Kay whoconducted the sale process supported by Charlotte and Helen.All were exemplary,making a difficult journey so much easier. Thanks.Robin & Nicky

Semper · 27 October 2023

5/5

Trustpilot

We couldn’t have purchased our home…

We couldn’t have purchased our home without George. Bit of a rollercoaster with this one, but he calmly guided us through.,Highly professional at all times. Thank you George!

Victoria · 7 August 2023

5/5

Google

What a professional team who delivered an exceptional service and in particular we would recommend Leah Tattersall

Georgie · 26 October 2020

Agent replied · 25 October 2024

Dear Georgie, thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.

5/5

Trustpilot

Sold the house!

Sold the house!! More importantly they have great service from efficient and courteous staff. Sales chaser Lucy stayed on top of the process and Tamar worked out of hours to help.

Roger · 22 May 2024

Agent replied · 25 October 2024

Thank you for your lovely review, Roger. It was a real pleasure being able to help you.

5/5

Google

We are delighted with the professional and proactive service offered by the Savills team in Bath. They kept us informed from beginning to end and actively chased both our sales through to exchange. We would highly recommend. Special mention for Leah and David handling all of the viewings and Luke for his overall positive support and negotiations.PositiveResponsiveness, Quality, Professionalism, Value

David · 26 October 2021

Agent replied · 25 October 2024

Dear David, feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Trustpilot

Charlie was very helpful

Charlie was very helpful, prompt with replying to questions/requests, and personable. Thank you for the professional service

Kate · 18 September 2020

Agent replied · 25 October 2024

We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Positive experience

Angus at Savills was great to work with as a tenant in one of his properties - very responsive and helpful.

Catie · 18 November 2025

5/5

Trustpilot

Savills we’re superb especially Ian and…

Savills we’re superb especially Ian and Clare Bingham.

Mr · 19 May 2022

Agent replied · 25 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Clare and Ian

5/5

Trustpilot

Excellent service from start to finish

Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.

Mr · 19 December 2019

Agent replied · 25 October 2024

Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.

5/5

Trustpilot

Top property management services

We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!

Kevin · 28 July 2022

Agent replied · 25 October 2024

We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry

5/5

Trustpilot

Very pleased

Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.

Nick · 11 March 2020

Agent replied · 25 October 2024

Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.

1/5

Trustpilot

Bad efficiency

Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.

Andre · 4 March 2024

Agent replied · 25 October 2024

We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.

1/5

Trustpilot

I keep getting e-mail from this…

I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil

Lb · 18 July 2022

Agent replied · 25 October 2024

We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.

5/5

Trustpilot

Excellent and efficient service

Excellent and efficient service. Ryan kept me fully informed at all stages.

June · 24 August 2021

Agent replied · 25 October 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Sold my flats at auction

Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.

M · 4 October 2024

Agent replied · 25 October 2024

Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

Really great experience

Really great experience. Charles and his team were very quick and prompt in all responses.

YPL · 1 December 2020

Agent replied · 25 October 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

I dealt with Jess exley who was…

I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.

Will · 5 May 2021

5/5

Trustpilot

Purchase through Savills Mayfair

The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.

Chris · 8 October 2021

Agent replied · 25 October 2024

Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire

5/5

Google

Savills Bath has been very hands on in helping us to buy a house that they have been selling. I am very happy with the service that they have offered. Personable, sympathetic and helpful.

Mark · 26 October 2022

1/5

Trustpilot

Blatant disregard for covid restrictions

I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.

Alex · 14 November 2020

Agent replied · 25 October 2024

Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.

5/5

Google

I too am very grateful to Leah Tattersall at Savills, Bath for all the help she gave during my house purchase. She was the one driving force keeping my solicitors, own estate agents, and buyers on track. I'm not sure we would have completed without her efforts. Thanks Leah!

Graham · 27 October 2019

5/5

Trustpilot

Premium service from premium agents

Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.

Mr · 6 September 2022

Agent replied · 25 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Lauren Sullivan is an extremely…

Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.

Anja · 4 July 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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