Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
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5/5
TrustpilotThe best management service by Tami Falzon
The best management service by Tami Falzonβ¦We have had numerous managing agents over the years (with Savills and other agencies) and Tami has been the best by far. She is extremely proactive, diligent and professional. We had an issue with the washer dryer not working and the handymen sent by the insurers were refusing to complete the job due to unreasonable reasons. Tami not only sorted this out with the insurers but also made formal complaints and got me a refund - which was totally unexpected and much appreciated. Thank you for your wonderful service, Tami.
GR Β· 14 June 2023
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5/5
TrustpilotMonique Craib's attitude towards her clients is exemplary
Monique has been in charge of the flat's management since January 2022 and has made a significant positive difference in dealing with of all housing-related issues and situations, thus improving the image of the company, too. She does her utmost to take into account her clients' requests, handles them with flexibility and with a high level of professionalism, closely follows the appointments with the contractors. She is a great asset to Savills team and an absolutely positive experience to work with.
E Β· 7 June 2023
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5/5
TrustpilotReletting our property
Tenants decided to move as they had to relocate and the end of tenancy was well handled and in particular the reletting process was very efficient only taking 48 hours as a result of presenting the property to the right audience. The result was an increased rental and the new tenant moving in within 48 hours of the exiting tenants moving out. Well done to Holly Goodge and her team and in particular George Prior. Good job.
Mr Β· 25 August 2023
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5/5
TrustpilotSimply the best!
Savills, and in particular Tessa weβre superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul
Paul Β· 7 October 2022
Agent replied Β· 25 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa
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5/5
GoogleWeβve always turned to Luke for advice on the residential market, both from a personal and investment perspective. His experience and guidance have been invaluable after working together for many years, advising us on both buying and selling properties of various sizes and values in Bath. I personally recommend Luke and his team to all my contacts.
Danny Β· 27 September 2024
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5/5
TrustpilotSavills' property management is great
Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.
Baha Β· 30 May 2024
Agent replied Β· 25 October 2024
We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.
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5/5
GoogleMatthew and the team have been excellent during what can only be described as a journey of a house purchase! They have acted professionally and with care. Most certainly the best Estate agents I have ever felt with. Highly recommended π β¦
Ian Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for your kind words and for taking the time to post a review. Iβm delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
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5/5
TrustpilotTami has been an amazing propertyβ¦
Tami has been an amazing property manager whoβs always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!
Rebekah Β· 4 May 2024
Agent replied Β· 25 October 2024
Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please donβt hesitate to contact us.
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5/5
TrustpilotRebecca - Property Manager
Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!
Preeti Β· 5 May 2021
Agent replied Β· 25 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca
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5/5
TrustpilotHighly recommended Paige and Savills
We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.
Ashwini Β· 1 February 2023
Agent replied Β· 25 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige
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1/5
TrustpilotIs Savills typically this terrrible ?!
No one showed up for a scheduled valuation on an agreed date and time without explanation, while I had to take time off from work. I sent them a couple of follow-up emails to find out the reasons, but again, no replies. I am honestly shocked by such sub - standard service and unprofessional behaviour from Savills. I hope they can give me an explanation why this can happen, if they really have customer service, not just a cheap apology.
Xia Β· 19 May 2024
Agent replied Β· 25 October 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your review has been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
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5/5
TrustpilotOliver Hudson
Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.
Chong Β· 16 May 2024
Agent replied Β· 25 October 2024
Thank you so much for your review, Chong. It's much appreciated. If you need anything further please donβt hesitate to contact us.
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5/5
TrustpilotMy experience
Savills were my vendors agents. They were very helpful in what became a complex situation. Despite not being their client, they were supportive and proactive right to the end and beyond.
Dr Β· 13 January 2026
Agent replied Β· 22 January 2026
Thank you so much for your review, Dr.Chatterjee. It's much appreciated. If you need anything further please donβt hesitate to contact us.
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1/5
TrustpilotSavills is INCORRECT, UNFAIR agency
WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! π€
Ms Β· 8 May 2024
Agent replied Β· 25 October 2024
Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.
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5/5
TrustpilotEmma and tommy have been amazing helpβ¦
Emma and tommy have been amazing help from start to finish cant thank them enough! And amazing customer service.
Cara Β· 21 April 2026
Agent replied Β· 23 May 2026
Thank you for taking the time to review our service, Cara - feedback is always incredibly helpful. Iβm delighted that we met your expectations.
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5/5
TrustpilotTom Edwards - excellent from start to finish
Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.
K Β· 9 August 2022
Agent replied Β· 25 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom
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5/5
Trustpilot4 St Peters Villas Sale
We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden
Mrs Β· 21 March 2022
Agent replied Β· 25 October 2024
I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher
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5/5
TrustpilotVery helpful all the way through
Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)
MR Β· 15 May 2023
Agent replied Β· 25 October 2024
Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George
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5/5
Trustpilot5-star experience from Terence Lane
I am really happy and thankful to have Terence Lane as our property manager. He is so professional, patient and helpful all the time. He is really active in replying all the questions from me and proceeding the whole process of inventory check as well as the refund return. Thank you so much Terence!
Fu Β· 12 September 2022
Agent replied Β· 25 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please donβt hesitate to contact us!Regards,Terence
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5/5
TrustpilotWonderful Property Management Service
Renting a property can from time to time throw up a problem or two! However with the right property management in place, things can get sorted professionally and satisfactorily! Lauren Sullivan at Savills is tireless in her pursuit for resolution and customer happiness. Having recently dealt with her on an important matter I can honestly say she was patient, professional and hardworking every step of the way until everything was completely sorted out. If you want 5* service for your property management then look no further!
Claire Β· 1 May 2024
Agent replied Β· 25 October 2024
Thank you so much for your review, Claire. It's much appreciated. If you need anything further please donβt hesitate to contact us.
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5/5
TrustpilotAbigail Homer was the agent in chargeβ¦
Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.
Mrs Β· 19 November 2022
Agent replied Β· 25 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail
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5/5
TrustpilotShan Elario
He was always ready to help and assist constructively and responded promptly, he was polite and courteous
Tony Β· 2 May 2026
Agent replied Β· 23 May 2026
We are so pleased that everything worked out successfully for you, Tony. Thank you for providing us with an update and for taking the time to review our service.
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5/5
TrustpilotI would definitely recommend Savillsβ¦
I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.
Heena Β· 25 July 2023
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5/5
TrustpilotLauren TVC
Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.
Miles Β· 27 November 2024
Agent replied Β· 25 December 2024
Thank you for taking the time to review our service, Miles - feedback is always incredibly helpful.Iβm delighted that we met your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.