Hamptons Bath Sales reviews in Bath and North East Somerset

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Trustpilot

Danish is a wonderful property manager…

Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!

Brooke · 20 February 2026

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 4/5

Trustpilot

We rented from Hamptons for 13 months

We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.

Cath · 1 April 2020

★★★★★ 2/5

Google

I do not understand how a multi site and an international estate agency would not know about all the regulations on legal documents of selling and transferring property. TR1 AP1 etc. I called to get advice on what legal documents, needed signing but it seems that estate agents are passing the buck when it comes to the legal side of selling. They are only there to sell you the house not to advise you are doing the right documentation, it is then up to your lawyer or solicitor in conveyancing to do the next step. Now in Scotland estate agents are better and know all the ins and outs of how the processes work. Sure the English estate agencies need to go back to school and more training is needed in the businesses. I would not recommend Hamptons in either selling or buying as they cannot even respond to emails.

Rachel · 2 December 2024

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 5/5

Google

As a company we are leaving Bath and have found Hamptons to be superbly professional in their support of our requirements over the years we have been in Bath. I have been managing the exit the process of the flat we rent and the office space and Georgina has been brilliant in supplying timely and accurate information for me. I have no hesitation in recommending Hamptons and if you use them expect the exceptional in the level of service you will receive.

Paul · 24 October 2019

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 5/5

Trustpilot

Appreciation to Danish Ashraf

I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.

Roland · 1 June 2026

★★★★★ 5/5

Google

We have had the pleasure of an excellent relationship with Chandra and her team at Hamptons in Bath since 2002, since when they have helped us buy and sell several houses. We never really think of going to any other agent and are delighted that this week we have exchanged contracts on another sale. Chandra and Sam have been excellent as usual, providing support and advice as well as communicating promptly with us at every stage, and the other team members are also unfailingly helpful, friendly and professional. We are very pleased to give Hamptons Bath our highest recommendation.

Jane · 24 October 2018

★★★★★ 5/5

Google

Hamptons have been absolutely amazing. The level or service and support given from the team, especially Alexia was incredible.

Catherine · 17 April 2025

★★★★★ 5/5

Google

A professional property management service. Melanie Hudson is our property manager and as a tenant, I can say that any issues are promptly acted upon and addressed. Thank you Melanie & Hamptons.

Hassan · 15 October 2024

★★★★★ 5/5

Trustpilot

Tia Gooden - outstanding and professional service

Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.

Konstantin · 22 March 2024

★★★★★ 5/5

Trustpilot

April Kane property manager

I have had a very positive experience working with April Kane as our Property Manager.

Manuela · 22 July 2026

★★★★★ 5/5

Trustpilot

We have been very impressed at how…

We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)

Philippa · 12 June 2020

★★★★★ 5/5

Trustpilot

Reliable, Professional, and willing to walk the extra mile.

Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.

Harry · 23 November 2023

★★★★★ 5/5

Trustpilot

Helpful estate agents that went the extra mile

We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.

Clare · 21 November 2023

★★★★★ 5/5

Trustpilot

Property Management

Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.

Julian · 19 February 2026

★★★★★ 1/5

Trustpilot

Dishonest

Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?

Thomas · 16 December 2023

★★★★★ 5/5

Trustpilot

Very responsive and helpful

Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!

Esme · 6 October 2025

★★★★★ 5/5

Google

I have great confidence knowing Hamptons are looking after my properties. My point of call is Ashley O’Dea, we have a good communication & understanding of the high level of managing, thank you.

Paula · 17 February 2026