Trusted Agent profile · Bath and North East Somerset
★★★★★
1,606 reviews across 2 platforms
32 Gay Street, Bath, BA1 2NT, Bath and North East Somerset, BA1 2NT
Hamptons's office in Bath and North East Somerset, at 32 Gay Street, is rated 4.3 out of 5 across 1,606 reviews on two platforms, including 181 Google reviews rated 4.8.
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Hamptons Bath and North East Somerset won ESTAS awards in two years, most recently 2018.
ESTAS winner in two years: 2018, 2017.
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Top 3 and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
GoogleWe had an incredibly positive experience selling our house through Hamptons (we had also let out house to tenants with Hamptons prior to its sale). Communication was great and Susannah kept us up to date with everything that was happening ensuring that we were never out of the loop. Thank you Susannah and Hamptons.PositiveResponsiveness, Professionalism
5/5
GoogleHamptons are excellent agents. Melanie, in particular, has been of great assistance throughout my two years tenancy. She is an excellent communicator who has consistently helped me deal with any and all issues.
Hi Fares, we are delighted that you enlisted Hamptons Estate and Letting Agents Bath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
5/5
GoogleHamptons gave excellent service and the house sold (3 times!) very, very quickly. They followed up closely and really made a difference to the whole sale process which though always complicated was much less so with their help. Stand out staff members were Alexia, Susannah and Chandra - but everyone was charming, helpful and extremely hard working. Wouldn't use anyone else from hereon-in!
Hi Peter! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience!
1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
5/5
GoogleMy recent experience with Hamptons and in particular Tom Clarke has been nothing short of excellent. Tom has been efficient and incredibly helpful throughout the whole letting process. After my initial enquiry Tom booked me in for a viewing and was professional and informative, I felt very well looked after and would highly recommend Tom and Hamptons to anyone!
5/5
GoogleCouldn’t recommend the Bath team highly enough for their intelligent marketing and great personal service. From start to finish they made the process much less stressful. Thanks Chandra and Susannah!
Thank you for taking the time to leave us a review. Customer service is very important to us and as such we are thrilled to read such wonderful feedback about the team in Bath. It is particularly fantastic to hear that throughout the process you felt you were offered a high level of service and support. Thank you again, we look forward to sharing your review with the team.
4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
5/5
GoogleIts great experience with Hampton. I was worried for months a get a home in Bath. But Hampton helped me out especially their staffs Rio Oakey and Joanne Smith given me wholehearted support to get a beautiful flat near by RUH. Once again thank u Hamptons, Rio and Joanne🥰🥂 …
Thank you for taking the time to leave us a review Vinod. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
GoogleHamptons have provided an excellent service in selling our house during a very challenging time in the property market. The Bath office led by Chandra Davadason were outstanding throughout.
Thank you for leaving us a review. We take customer service very seriously and are delighted to receive such fantastic feedback about the team and in particular Chandra. We take great pride in our people and are thrilled to hear the support and service you received had such a positive impact on your experience. We very much look forward to sharing your review with the team. Thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Hamptons Bath Sales won Silver for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Somerset) at the ESTAS 2018 awards, and 2 other industry awards since 2017.
