Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were absolutely delighted with the service we received from Hamptons. The entire team was great. The office staff were very efficient and ensured things ran smoothly. The people who did the viewings were enthusiastic, charming and knowledgeable.
Particular praise goes to Alexia, who liaised brilliantly between us, the buyers and both sets of solicitors. She was brilliant!
A great experience.
Nick · 15 October 2024
Agent replied · 22 October 2024
Thank you for the great feedback Nick. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Bath was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
Jez · 12 March 2024
★★★★★ 5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
Vincent · 28 May 2024
★★★★★ 5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
David · 12 June 2024
★★★★★ 5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
Sandra · 12 January 2022
★★★★★ 1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Kerrie · 27 August 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleHamptons continue to provide a great lettings service for my flat in Bath which I have had for 4 years. Matt Crayamn and his lettings team have done an excellent job in keeping it let, whilst Melanie Hudson has managed all the maintenance things that come up from time to time with great advice and a friendly can-do manner.
Nigel · 15 October 2024
Agent replied · 22 October 2024
Thank you for your wonderful review Nigel. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
Boris · 20 December 2021
★★★★★ 5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
Sara · 8 December 2021
★★★★★ 5/5
GoogleExcellent friendly and caring service from Alexia at Hamptons. She helped the sale complete when it needed to and was available for any questions we had along the way.
Maddie · 15 October 2025
Agent replied · 15 October 2026
Thank you for your review Maddie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
SB · 14 August 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
Juliette · 7 December 2021
★★★★★ 5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
Chris · 30 November 2021
★★★★★ 5/5
GoogleMelanie Hudson is an extremely reliable Hampton's employee. She takes time for every question, even the ones that make you think, well, can I even ask that? Great service!
O · 23 October 2023
Agent replied · 22 October 2024
Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
Education · 18 November 2021
★★★★★ 5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
Anonymous · 9 June 2024
★★★★★ 5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
Simon · 15 August 2024
★★★★★ 5/5
GoogleI have been using Hamptons for my property management services for over three years now and I am very impressed with the consistent level of customer service and professionalism I have received from the team, in particular Matthew Crayman (Lettings Manager) who was my first point of contact when I decided to let my property for the first time.
Since my first meeting with Matthew, who came to visit the property and spent considerable time familiarising himself with my home, I have been made to feel at ease and have always felt that he has guided me with his extensive knowledge and experience. He has instilled confidence in the process and is always available for advice and up to date with the market place from a landlord’s perspective. I would have no hesitation on recommending Hamptons for any prospective landlord (and tenant) going forward.
Juliette · 23 October 2021
★★★★★ 5/5
GoogleFrom the first meeting with Neal we knew we were with the right Estate Agents for us. He came very well prepared and knew the market in our village so well, he gave us his valuation and told us that was the figure we would achieve and we did.
Viewings were immediate and some before the Photos had been done.
The Team at Hamptons were so professional if one member couldn't attend a viewing because of other commitments then someone else stepped in, arriving before the clients to be able to familiarise themselves with the property to enable the best result for the client. with this amount of effort we were under offer at the full asking price very quickly. Then Susannah came into her own, keeping us informed every step of the way, liaising with other Agents and Solicitors to ensure everyone in our chain was kept updated. This was the stressful time for all of us but the calm and determination of the Hamptons Team made it all happen.PositiveResponsiveness, Professionalism
Ian · 23 October 2021
★★★★★ 5/5
GoogleWe were quite uncertain whether to rent out our new home whilst waiting for a transaction on our existing one. However, after meeting with a number of rental agencies, Matthew Crayman from the Bath office of Hamptons gave us the confidence to do so. Matthew and his team were sensitive and respectful of our concerns and wishes and responsive at every stage. They pre-qualified prospective tenants as thoroughly as we would have done ourselves. We have been very impressed by not only their professionalism, but their understanding and good humour. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Mrs · 23 October 2021
★★★★★ 5/5
GoogleI've recently let an apartment in Bath with Hamptons. I can say that everything has gone smoothly and Yoanna and Rio have helped me a lot with this search. Hamptons is a really organized company from all the points of view, both in searching an accommodation but also with the support they've provided me after that.
Strongly recommended!
Davide · 15 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review Davide. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
John · 23 May 2023
★★★★★ 5/5
GoogleI had the opportunity to work with Chandra Devadason and her team on the sale of our family home. I cannot fault them. Always professional, giving very balanced advice, and always seeking to do the right thing by both the buyer and seller. They also marketed the house very effectively with great understanding of buyers and sellers needs. Would highly recommend this team for both buy and sell sides.PositiveResponsiveness, Quality, Professionalism, Value
Jacqui · 23 October 2022
★★★★★ 5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
Keren · 30 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.