Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould give no stars if I could. Appalling service and incredibly negligent.
I would like to now add further to the response the following -
We were instructed by the estate agent to email them, we did. Promptly on the Monday following the viewing we had on the Saturday.
We’ve been in many rentals before so understand there is usually a wait time in hearing back.
What Cherry Tree Estate Agents failed to mention was the issues they had been having with their emails so rather than calling up seven viewers to inform them of this issue, they had the bright idea to send an email to everyone which I would like to clarify we never received.
There is no logic in admitting to having trouble with your emails and firstly not acknowledging this to the viewers you had advised to send an email and secondly following up by email rather than doing their jobs and picking up the phone.
There’s a huge lack of accountability on your part which is only proving truer by the minute.
Ella · 24 October 2022
Agent replied · 23 October 2024
Good morning, as explained to you Ella, you and several others viewed a rental and were asked to email should you wish to be considered, your email did not arrive and you followed up with a phone call two days later, at this point we had sent out application to another party, we apologised as we had become aware that we had experienced briefly some IT issues with emails and yours had not arrived, but we had emailed all parties to request feed back. We asked for you to re-send your email, so we could be in contact with you should the application we were processing not be successful, I apprecicate you are disappointed to not have secured this rental property and you expressed that you think we should have called you, but unfortunately the rental market is extremely buoyant and follow up calls rather than emails are not generally possible, but I hardly feel that makes for negligent action !
★★★★★ 5/5
GoogleI can not recommend the Team at Cherry Tree Estates enough. Just amazing, from start to finish.
We viewed and offered on a house listed with them, and from the 1st viewing, everyone was so friendly, professional and helpful.
We had a private sale on our property and therefore, no estate agent. So I spent a lot of time speaking with Lisa, Abby and the team at Cherry Tree Estates directly.
The number one thing that I admired so much was nothing was too much trouble, They are efficient and easy to talk to.
For example, I would call or email and ask a question, and I would get a reply quickly.
In the final weeks there were a few stressful Solictor issues, but Lisa worked relentlessly to get the sale across the line.
I would never use any other estate agents, if I was to move again now.PositiveResponsiveness, Quality, Professionalism, Value
Faye · 23 March 2022
Agent replied · 23 October 2024
Thanks Faye for this wonderful review. It is always a pleasure looking after our clients during their sales/purchases. We wish you well in your new home!
★★★★★ 5/5
GoogleI sold my house through Lisa and her brilliant team. Lisa was fantastic, supportive beyond expectation, offered invaluable sage advice and when my first buyer had to pull out (outside of their control) at the last moment, Lisa had the house sold again within the week.
The team are so diligent and friendly, they go above and beyond to make you feel really valued.
Can’t recommend highly enough.
Nicola · 23 March 2023
Agent replied · 23 October 2024
Many thanks for the lovely review, always looking to give a first class bespoke service so was more than happy to help. Lisa
★★★★★ 5/5
GoogleA client of mine, whose property I have sold in Shaftesbury, has recently purchased her new home through Cherry Tree Estates. I have been particularly impressed with Lisa and the team throughout the process as they have been professional and extremely competent in keeping the whole chain updated and progressing the sale successfully. As an agent I know how important the after sales support is to achieving a successful transaction, the whole team at Cherry Tree Estates have simply been brilliant!
Nathan · 23 March 2021
Agent replied · 23 October 2024
Thank you Nathan. That is really nice to hear from a fellow professional and we have been equally impressed with your service. Totally agree with the importance of the whole sales process as selling a house isn't just about the marketing and negotiating, but also ensuring the process runs smoothly from start to finish and your client is well looked after throughout. Some transactions requiring more individual attention than others.
★★★★★ 5/5
GoogleLisa knows her market very well, and I felt she gave us good advice on the value of our property before putting it on the market. We timed it badly (on the market towards the end of the year) so we knew it would be a slow start, but we had a buyer very early in the new year. All the way along we seemed to be on the same page as Lisa - she knew exactly what we'd say yes/no to, and advised us very honestly and openly when things got difficult with the chain, further complicated by the COVID19 lockdown. There were issues with solicitors at various points in the chain which eventually transpired to be a MASSIVE communication failure between clients and solicitors, and Lisa unravelled it all, fixed it and got the sale through. She must have spent hours on the phone for us - it was incredibly frustrating but I really did feel that Lisa did a great job of shouldering as much of the stress of it as she possibly could. She was really easy to talk to and I never felt I had to choose my words with her - I could vent, sob and scream down the phone and she was understanding and on my side the entire time. She seriously earned her money on our sale and I'd recommend her to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Pam · 24 October 2020
Agent replied · 23 October 2024
Thank you so much for your lovely review Pam and for your patience throughout these challenging times. It has been a pleasure working for you and we wish you all the best in your new home. Lisa.
★★★★★ 5/5
GoogleIf easy access to a professional, enthusiastic and friendly service when selling your house then Cherry Tree Estates are for you. Lisa provided a realistic valuation in a slowing market and we sold within 2 months at the tail end of the buying season, November. During this time we suffered an upsetting family bereavement which completely derailed us.Thankfully, Lisa and Claire were always available and supportive from offer to completion and kept us on track at a difficult time. We have no hesitation in recommending Cherry Tree. Look no further.PositiveResponsiveness, Quality, Professionalism, Value
SARAH · 24 October 2020
Agent replied · 23 October 2024
Thanks for the review, because we are a small independent agency, we pride ourselves on the quality of service we deliver by knowing our clients and offering a tailored, bespoke service.
★★★★★ 5/5
TrustpilotI really recommend Lisa and her team…
I really recommend Lisa and her team for the professional services they provide, they do it not just to complete a business transaction but to also genuinely help you out wholeheartedly. The warmth they bring to the table is priceless. Much appreciated!
Ben · 22 July 2024
Agent replied · 22 July 2025
Thank you very much for the kind review Ben, we are always happy to help and really appreciate your recognition of this. All the best!
★★★★★ 5/5
TrustpilotSmall is Beautiful
I would have no hesitation in recommending Cherry Tree Estates. Claire and Lisa were professional, helpful and friendly while dealing with my house purchase. Any queries or questions were dealt with very quickly, often by return of call. Following a bad experience I had with a larger estate agent group, Cherry Tree Estates are an excellent example of 'Small is Beautiful'
C · 12 December 2018
Agent replied · 22 July 2025
Thank you for such a lovely review. We were thrilled to be able to help you buy your perfect home and to restore your faith in estate agents after hearing about your horrible recent experiences with another agent :-( We hope you've settled in well and are looking forward to your first Christmas (may it be the first of many!) in your wonderful cottage. Do drop in to say hi if you happen to be passing our offices, would be lovely to see you.
★★★★★ 5/5
TrustpilotExcellent for both rentals and sales
Lisa has found me two tenants for my rental and also sold a house for me. Excellent tenants sourced both times and great communication regarding the applicants as well as my house sold smoothly and efficiently. I would highly recommend
Fiona · 9 February 2026
★★★★★ 5/5
TrustpilotLisa and her team are wonderful
Lisa and her team are wonderful.
Julia · 7 July 2024
Agent replied · 22 July 2025
Many thanks Julia for your lovely review. Always looking to offer a friendly and professional service.
★★★★★ 5/5
GoogleOne word to describe Lisa and the Cherry Tree team is "Amazing" They provided us with service excellence from start to finish.
So a massive "Thank you" to Lisa for making this complex purchase as smooth as possible. Your proactive approach and always going out of your way. Even organising and allowing us to rent the purchased property on a short term tenancy agreement when unheard of, but you made it happen. Forever grateful.
We are both thrilled entirely over the moon with our purchase, and so are our 3 fur babies. We can't thank you enough.
We wish you and your team the best and have a great Xmas.
From G Keeble and A Lira.PositiveResponsiveness, Quality, Professionalism, Value
Green · 23 March 2022
Agent replied · 23 October 2024
Hi Glen,
Thank you so much for such a lovely review and for your patience during a long sales process. It was a pleasure to sell to you and we wish you all the best in your new home. Thank you for the amazing Green Keratin skincare serums too :)
★★★★★ 5/5
GoogleAn absolute pleasure working with the Cherry Tree team on our tenancy. Friendly, quick and easy with no fuss.
Dylan · 25 August 2025
Agent replied · 22 September 2025
Thank you so much for your kind words! It was a pleasure working with you too, we're glad to hear everything went smoothly. Wishing you all the best in your new place!
★★★★★ 5/5
GoogleMy family have used Cherry Tree Estates to help find us short term tenants. The team is friendly and professional; when you call whoever answers the phone knows who you are and can help you with your query (none of this being passed from pillar to post you sometimes get with larger agencies with lots of part time staff!). Lisa really knows her stuff and has an exceptional talent at finding the best tenants for her clients.
Would highly recommend Cherry Tree Estates.PositiveResponsiveness, Professionalism
Claire · 23 March 2021
Agent replied · 23 October 2024
Thank you for the great review! We like working with our clients to find the right tenant to suit them. We also pride ourselves in the fact that people choose to use us again and again!
★★★★★ 4/5
GoogleWe have just sold with Cherry tree. Lisa was brilliant, very professional and went over and above to help with the sell from start to finish, with a very professional and friendly approach.PositiveProfessionalism
Josh · 24 October 2020
Agent replied · 23 October 2024
Many thanks - we pride ourselves in looking after you from the start to the finish of your time with us.
★★★★★ 5/5
TrustpilotAs landlords we have had great all…
As landlords we have had great all round service renting our house out through Lisa and the team at cherry tree. They are always happy to help out and give advice to us.
Jenny · 20 December 2018
Agent replied · 22 July 2025
Always happy to help out and give advice; always a pleasure, never a chore :-D
★★★★★ 5/5
GoogleLisa and the team are fantastic, super hard working, considerate and professional.PositiveResponsiveness, Professionalism
Renee · 23 March 2021
Agent replied · 23 October 2024
Thank you - Always pleased to get a great review and give an excellent level of service
★★★★★ 5/5
TrustpilotExcellent help and support
Excellent help and support, thank you.
David · 28 June 2024
Agent replied · 22 July 2025
Thank you very much for the kind review David - always happy to assist.
★★★★★ 5/5
GoogleThe staff are very honest with their valuations and were quick to get the property Let. I would 100% use them again. Very Professional.PositiveProfessionalism
A · 24 October 2020
Agent replied · 23 October 2024
We pride ourselves on our honest approach and customer service, thank you
★★★★★ 5/5
TrustpilotExcellent customer experience
Excellent customer experience. Having shared details of our ideal home Lisa found us our dream home, ticking all of the boxes. The team helped us throughout the process.
Jane · 5 December 2018
Agent replied · 22 July 2025
Thank you for the lovely review Jane. Was a pleasure working with you and that we were able to find you your dream home. Hope you're fully settled in now!
★★★★★ 5/5
TrustpilotVery friendly and professional
Very friendly and professional. No high-pressure selling. So pleased to have worked with them.
Graham · 5 December 2018
Agent replied · 22 July 2025
Thank you Graham for the lovely review, was a pleasure working with you. We're so pleased you love your new cottage and that you've settled into the village.
★★★★★ 1/5
GoogleAny propose at 3 months searching... and I know for sure that was amazing houses where I need and for my budget
Anastasiya · 23 March 2023
★★★★★ 5/5
TrustpilotGreat people and great customer…
Great people and great customer service. Looked after me as a tenant for 5 years and I now use them as a landlord. Thank huh
Stanley · 4 October 2022
★★★★★ 5/5
TrustpilotExcellent service from a professional…
Excellent service from a professional team. Always find tenants within timescales.
Sandy · 17 December 2018
★★★★★ 1/5
GoogleRating only, no written review.
Rita · 9 July 2025
Agent replied · 25 July 2025
Please can we have a reason for your review?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
