Bowerhouse Bath and North East Somerset reviews

★★★★★ 5/5

Google

I found out about Bowerhouse via Rightmove. The lady who presented the first flat in Bath is called Georgina Barstow. I actually loved the first flat but the rooms were a bit too narrow. I then discovered another flat for rent soon after and Georgina was quick to help us see the flat and secure it for us. She helped us navigate the tenancy agreement and get a full itinerary check. Her team at Bowerhouse were helpful and quick to respond. All very smooth. If I was a landlord I would definitely use their services!

Graeme · 8 September 2025

★★★★★ 5/5

Google

While many estate agents said they’d follow up with new listings, Jenny was the only one who actually did. She stood out for her optimism, honesty, and genuine commitment, exactly the kind of person you want on your side when navigating a competitive rental market. Although we ended up renting through another agency, Jenny made a lasting impression. When we're ready to buy in a few years, we know exactly who we’ll be reaching out to. Highly recommend!

Bryony · 8 September 2025

★★★★★ 5/5

Google

Just back from an amazing day in bath, my partner and I were a little down about some places we had seen but I tried my luck calling about a viewing with this firm and they went above and beyond to look out for me I want to say a massive thank you to Fran, as she saw me on such short notice and answered every one of my questions Honestly, you are a brilliant agent and an amazing person! Thank you so much

J · 25 July 2025

★★★★★ 1/5

Google

AVOID AVOID AVOID. We were severely mistreated by Bowerhouse and ‘Jen’ in particular. I viewed a property with Bowerhouse, which went well and I was assured that the property was totally un-furnished - as it was advertised on Rightmove. (Which was a key factor for us as we have our all of own furniture.) Then, literally minutes after sending off the holding deposit to rent this property, I received a call from Bowerhouse saying that there had been a “glitch on their system” and in fact the property was fully furnished with a bed, tables, chairs etc! To add insult to injury, I can barely put into words how aggressive, rude and dismissive Jen was to me on the phone when I tried to calmly seek a resolution to the fact that we have our own furniture and we had been given totally wrong information. She showed zero understanding of our situation and showed no signs of help (which I believe was to cover their mistake in the ad). She kept threatening us with “we have other tenants waiting”… even though we had already signed the holding deposit! She then immediately cancelled our application after speaking to the landlord and left us nowhere. Overall worst experience possible - I have never been treated so disgracefully. Definitely go elsewhere! Shame on you Bowerhouse.

Rose · 26 July 2024

★★★★★ 1/5

Google

We rented a property through Bowerhouse and had to move out due to abuse from Jenny Bower. When we first moved in our fridge wasn't working and there was no hot water. This was eventually fixed 2 weeks later after multiple emails and phone calls. We then had structural problems with the house which caused damp and mold, the whole time we were blamed for our "lifestyle" and expected to pay to run a large industrial dehumidifier to dry out the wall while waiting months for a contractor to come and fix the walls outside. We also had no hot water or heating again for multiple months, despite us calling and emailing multiple times with video and photo proof. She called us liars and complained that we were wasting her money on sending out plumbers. Our fence had also blown down into our neighbours garden to which Bowerhouse also did nothing for 6 months, much to our neighbours annoyance. Jenny eventually gave us a release from the contract early once we threatened legal action however there was 0 responsibility taken on her part. To add insult to injury she kept making snide comments about my disabled partner as well as our income despite us never having an issue with affordability. Stay away from this agency at all costs!!

Callum · 1 October 2025

★★★★★ 5/5

Google

Use this local independent business- compared to larger chain letting agencies your experience will be so much better, communication especially. As a tenant, Bath City Lets have been fair and helpful from the start to the finish of our letting with them. They answer the phone right away, were especially responsive about dealing with repairs. All of the people I worked with there managed to find the right line between being understanding and friendly but also professional. Thank you Bath City Lets for the big and little things you are doing right!PositiveResponsiveness, Professionalism

Caroline · 27 October 2022

★★★★★ 1/5

Google

Massively unprofessional agents. Saw a property online and said that we would pay a deposit to secure as tenants wouldn’t allow viewings. We were told to wait a week to view and all applicants would be put forward to landlord to decide who gets the property. 4 days later, receive a call to say it’s let and viewing is cancelled!

Daniel · 18 April 2025

★★★★★ 1/5

Google

Not so good living next door to a property this lot are developing. Zero consideration for the welfare or working needs of others. Here’s a joke. ‘ What’s the greatest evil ignorance or apathy’. The answer’ I don’t know and I don’t care. ‘

David · 17 September 2025

★★★★★ 5/5

Google

As always, the team at Bowerhouse Bath have been great in securing us a new tenancy and making sure that, so far, all has been handled with professionalism. We will continue to work with them in the future as we have for the past almost 20 years! Ros and Richard Lovell

Ros · 2 July 2025

★★★★★ 4/5

Google

As landlords, we have recently signed up with Bowerhouse. They were recommended to us by a family member. So far, we have found the staff very friendly and helpful. The property was only on the market for a short time before renting to tenants.

Christine · 10 July 2025

★★★★★ 5/5

Google

Bath City Lets has been managing our property for the last year and has been fantastic. They have taken away all the stress and hassle of letting out our property, they are always happy to help and very responsive. We are very glad to have them and definitely recommend them to anyone looking to let or rent in Bath.

Lily · 27 October 2020

★★★★★ 1/5

Google

Have consistently emailed me with details of a property I do not own or let out. I have emailed a number of times to inform them with no response but ongoing spam.

Sam · 8 September 2025

★★★★★ 5/5

Google

A massive thank you to Jenny/Sue and Nathalie at Bath City Lets. They were so kind, supportive, extremely professional and found us the perfect rental property. We would highly recommend this agency.

Louise · 24 March 2023

★★★★★ 5/5

Google

I would give them more than 5 stars if I could. We used them to manage our property when we moved to NZ early this year. From the first appointment for the house valuation to the end of the tenancy, Bath City Lets (Nathalie Thompson) have been great. Friendly, professional, thorough, good communication, reliable, goes the extra mile and easy to work with. My only regret is not being able to use their service longer due to the sale of the house. I would definitely recommend them to manage your property and would definitely use their service again.

Alvin · 27 October 2022

★★★★★ 5/5

Google

In my dealings so far with Bath City Lets I’ve found them to be knowledgeable and professional. Special thanks to Natalie for her time and advice.

Jack · 24 March 2023

★★★★★ 5/5

Google

Jenny and Sabrina were so lovely, personable and supportive that I sent them flowers even though I decided not to take the flat in question. I wish all estate agents were like this. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Nina · 27 October 2020

★★★★★ 5/5

Google

I highly recommend BCL having used them for eight years. Sue and Nathalie are very personable, efficient and their experience in the industry is borne out by my always having had lovely tenants who are the ‘right fit’ for my property. As an overseas landlord this is imperative and especially so during recent times. In July I have a new tenant moving in whom Nathalie secured within a week of the launch after a very positive response to the viewings she did. I have not had an issue with any of the team who for me all play their part to run a very good operation for both landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value

Melanie · 27 October 2021

★★★★★ 5/5

Google

I have come across a review of this agency below, which gives it one star, cataglogues lists of errors for us all to exclaim about in disbelief, and adds a curse in for good luck! Well, if you are trying to assess Bath City Lets, I'd take this lot with a pinch of salt. Like others posting here I have known Jenny Bower for over 20 years, and have just recommended a good friend to her for landlord services. Five star ratings across the board, as a result of which another person has switched to her from another local agency. So, I wonder why the vitriol? The only clue is to follow the Good Admiral to see what else he's been up to. Three reviews here. A London agent gets it in the neck, and a cobbler too has let our sailor down. One star reviews all; this guy loves hating clearly. So, as far as I am concerned he's talking cobblers. If you need to rent in this city, this is a good place to come, whichever side of the market you're on!

David · 27 October 2020

★★★★★ 5/5

Google

We were so impressed with Bath City Lets. They found us an ideal tenant very quickly and took care of all the necessary administrative tasks without fuss of hassle. They responded to any questions quickly and efficiently and we have no hesitation in recommending them to other landlords. By far the best of three letting agents we have used in the city.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 27 October 2022

★★★★★ 1/5

Google

If I could no stars, I would. For over a year, I had nothing but problems with BCL. Missed rental payments, not informing me of issues at the flat and then just charging me for remedial work with no explanation, sending me emails by mistake regarding other flats on their books ... the list goes on. I had to ask repeatedly for final documents, including contracts and inventories. Their attention to detail seems to be non-existent. The check out of my last tenants was not done properly and I'm still finding that items are missing and damage has been sustained to the property, costing me a fortune to put right. When I raised several issues with BCL at the end of the tenancy, they became abusive and rude towards me. Completely unacceptable and I curse the day I ever met them.

Theadmiral · 28 October 2019

★★★★★ 5/5

Google

The team at Bath City Lets are fantastic. We used them for our first Let when we relocated to the UK and they were very helpful and accomodating. They are always quick to respond to any queries or issue we have had over the year and I can highly recommend them as Letting Agents.PositiveResponsiveness, Quality, Professionalism, Value

Celina · 27 October 2022

★★★★★ 5/5

Google

Bowerhouse Bath - the best sales agents I have dealt with over my many years. Efficient, practical, knowledgeable, really helpful above and beyond the call and so very personable to deal with. I love my new home in Bradford on Avon and Bowerhouse certainly smoothed the buying process for me.PositiveResponsiveness, Quality, Professionalism

Geraldine · 27 October 2022

★★★★★ 1/5

Google

AVOID AVOID AVOID. Terrible service- failed to properly run references on tenants who subsequently failed to pay rent. J Bower/ S Snook and co did their best to avoid responsibility. Unprofessional and unethical.

Alex · 23 March 2024

★★★★★ 5/5

Google

Bath City Lets take care of the tenants and the landlord's property. Nathalie found a property for me in an efficient and friendly manner. I am impressed at how quickly the team fix any issues inside and outside the house, with very good local contractors.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 27 October 2022