Trusted Agent profile
★★★★★
10 reviews across 1 platform
The Manor House, Lutyens Close, Lychpit, Basingstoke RG24 8AG
White and Russell's Basingstoke office at The Manor House is rated 3.0 out of 5 across 10 reviews on 1 platform, including 10 Google reviews rated 3.0. Checked 9 October 2026.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleI've been using W&R for six years now to rent my property and I cant be more happy with them, Keith and his team are really great, very responsive on any of my query and really cooperative if I would need any kind of advice or help with the property. I would recommend W&R to anyone, it is honest family run business who appreciate their clients.
1/5
GoogleI would air anyone considering White and Russel to be extremely cautious. Honest reviews are quickly removed wherever possible. There is a small but very unbalanced section of customer testimonials on their website. These are all of course 5 star. This is not accurate nor is it ethical to take away the voice of all service users.
1/5
GoogleI have tried many times to leave a review for this company but each time it gets deleted - coincidental I'm sure!!!!!!! We were ripped off by this compnay from start to finish, we were made to pay for repairs ourselves because they refused to ask the landlords, when we did have a workman come round he was incredibly rude and said some shocking things - unprompted (think Daily Mail man!!!!) they tried to keep all are deposit on moving out, and when we fought it they added new allegations (which were false) and it was like by piling on accusaitons they wanted us to quit We have a young baby and we had to borrow money from family to get by because they kept and took so much of the deposit - we didn't get most of it back and lost almst everything. worst decision we made renting thro these guys!!!
1/5
GoogleUtterly terrible company - they rip off people and families with outlandish and totally unsubstantiated charges upon check out of properties, throw around accusations of theft and speak to tenants like trash. This is on top of years of neglecting properties and refusing to make any of them habitable for people. Save yourself money and rent from someone else
5/5
GoogleIf you are buying or selling a property, I wouldn't go anywhere else. Sadly we have made the mistake of going with another agent initially and despite this, Keith at W&R provided us with some sound support and advice in these strange economic times. If you want an honest sales cycle, look no further.
1/5
GoogleAdvised to wait for a viewing then accepted another offer. Let me know late and withdrew the property from the market. Do not use!
5/5
GoogleIf you are buying or selling a property, I wouldn't go anywhere else. Sadly we have made the mistake of going with another agent initially and despite this, Keith at W&R provided us with some sound support and advice in these strange economic times. If you want an honest sales cycle, look no further.
5/5
GoogleI can't imagine using any other estate agent in Basingstoke. Keith and Sarah are incredibly helpful and brilliantly communicative in a range of ways. They really have gone out of their way to ensure a smooth process of both selling my property and buying my new house. Thanks!
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
White and Russell's Basingstoke office has 10 reviews across 1 platform: 10 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
White and Russell is rated 3.0 out of 5 across all 10 reviews, and 3.0 out of 5 on Google from 10 reviews, checked 9 October 2026.
White and Russell, The Manor House, Lutyens Close, Lychpit, Basingstoke RG24 8AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.