Connells Basingstoke reviews in Basingstoke and Deane

★★★★★ 1/5

Trustpilot

I do not recommend

This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.

Marta · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent

I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent

Malcolm · 19 December 2024

★★★★★ 1/5

Trustpilot

Communication is appalling

Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.

Stuart · 12 August 2016

★★★★★ 1/5

Google

Absolutely incompetent - one of their "agents" even told me that he knows nothing about buildings or real estate while showing the property. "Manager" was even not aware what topographical survey is. One area where they succeed was turnover of staff- in the first month I dealt with 3 or 4 different people and every time it took ages since they didn't seem to keep any file notes. If I had known how difficult they are, I wouldn't have bought that property. A quick purchase that should have taken less than a month (no chain, no mortgage, empty house) took nearly four months - just riduculous. Those are agents who actually lied in front of me and can not be trusted. Don't use them. Just find a different property.

Roberts · 26 October 2019

★★★★★ 1/5

Google

This is in particular relation to Spinnaker House Chineham, Basingstoke. Last Year in early November, my wife and I decided to buy our first property, we saw on the Connells website Spinnaker House advertising modern apartments. We made an appointment with one of your representatives who showed us around. We liked the property and we decide to go ahead with it. The next step was to see mortgage advisor (I am Polish and I have not had any experience in buying property so we relied on Connells to guide us). We had our first meeting with Gregg Lewis your mortgage advisor who explained everything and clearly stating that we will not have any problems in getting mortgage through the Help to Buy (we have got email evidence confirming this). We paid £699 his fees, £500 reservation fee. Gregg then advised us to start the ball rolling with solicitous before applying for the mortgage as he said that the mortgage was only formality. AIP has already been approved. I trusted his opinion and I thought that is what we need to do in the UK. As a result, we paid £425 to solicitors also recommended by Gregg. Few weeks later just after Christmas we found out that unfortunately we will not able to get mortgage through Santander or through any lender because no lenders were willing to lend against the property (converted from offices and also it is being to close to the rail track)? I contacted Gregg (again I have got evidence) and he stated that he did not know that there will be a problem and it is not his fault? He said that he is willing to give £699 pounds back and £500 reservation fee back but not solicitor’s fees. The solicitors had started searches and charged us £385 pounds at that point. We have received cheque £45 pounds from them. I can see on your website that you still advertise the Spinnaker House on your website as Help to Buy 08.02.2019 and for FIRST TIME BUYERS? which I believe to be misleading people like me. We were left alone we lost £385 pounds. Karolina Pus

Karolina · 26 October 2019

★★★★★ 1/5

Trustpilot

Intentional Missed Call

I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!

Mecham · 12 December 2024

★★★★★ 1/5

Trustpilot

Extremely rude

Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.

Jean · 25 September 2020

★★★★★ 1/5

Trustpilot

Connells Malvern- Awful Experience

Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.

Danielle · 29 January 2024

★★★★★ 1/5

Trustpilot

*DO NOT USE THIS COMPANY UNDER ANY…

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!

Rob · 28 January 2024

★★★★★ 2/5

Trustpilot

Connells

Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !

Reviews · 7 May 2024

★★★★★ 1/5

Trustpilot

Cancellation scam and a bunch of money…

Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars

Lee · 8 January 2024

★★★★★ 1/5

Trustpilot

Not recomanding this company

Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!

STEFAN · 19 July 2023

★★★★★ 5/5

Trustpilot

Mary Kate was lovely and so helpful…

Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim

Kim · 18 July 2024

★★★★★ 1/5

Trustpilot

Avoid

Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.

Shiza · 27 February 2026

★★★★★ 5/5

Google

Alicia Hunter has been above and beyond helpful in sorting a Mortgage out twice for me. From the first phone call to the last she was so professional and nothing was a problem for her. Connells should be proud to have such an amazing member of staff. Well done and thank you.PositiveResponsiveness, Professionalism

Jim · 11 December 2021

★★★★★ 1/5

Trustpilot

DO NOT PUT YOUR PROPERTY ON WITH…

DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.

Chris · 6 December 2023

★★★★★ 1/5

Trustpilot

Ex Branch Manager

Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?

Brad · 5 December 2023

★★★★★ 1/5

Trustpilot

Conells west bromwich

Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.

Consumer · 14 September 2021

★★★★★ 5/5

Google

I’ve called in a couple of times about rental properties and had the absolute pleasure of speaking too a lovely lady named Francesca she was so professional and helpful. Francesca has left such a great impression on me I felt I had too share.

Zoe · 27 February 2024

★★★★★ 1/5

Trustpilot

Don't bother with the Lifetime mortgage

Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.

Mr · 11 November 2023

★★★★★ 1/5

Google

Massively incompetent - will not return emails, calls, texts or WhatsApp messages. The worst estate agents in Basingstoke and specifically Robert. Why anyone would choose them to sell their house I will never know as they do not get the right people through the door thus you wont get the best price for your property. Awful Awful Awful. Every other estate agents ive dealt with is so much better than them and seems keen to find you a property! DO NOT USE!

Greig · 26 October 2016

★★★★★ 3/5

Trustpilot

Not bad.Poor communication via email…

Not bad.Poor communication via email and phone.Would not recommend.

Matt · 30 April 2026

★★★★★ 1/5

Trustpilot

slow to return your deposit, lack of transparency, unhelpful

I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.

Bence · 1 November 2023

★★★★★ 1/5

Trustpilot

Connells Mutley Plain

We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .

Plymouth · 30 October 2023