Trusted Agent profile · Barrow Upon Soar
★★★★★
48 reviews across 2 platforms
Melton Road, Barrow Upon Soar, LE12 8NX
Jelson Homes Ltd's office in Barrow Upon Soar, at Melton Road, is rated 2.3 out of 5 across 48 reviews on two platforms, including 14 Google reviews rated 2.8.
Every review we hold for the Barrow Upon Soar office, from every platform, shown as written. First names only.
5/5
TrustpilotOur first home…
We moved into our first home in December and couldn’t be happier with our experience with Jelson from start to finish. Carly has been super supportive and a friendly face. She has taken her time to make sure we are settled in ☺️
1/5
TrustpilotStay clear of Jelson's
The houses may look spacious, but the build quality is truly shocking. We're still chasing to get half of our snags fixed, despite being told they'd be taken care of over a 6 month time frame, its now been over a year. Customer service is appalling, communication is poor, and there's a complete lack of consideration for residents. The estate fees are exorbitant, yet the grass is never cut, and plants and trees are broken and improperly planted. We were all promised a play park for the kids when buying our houses, but Jelson's has decided to turn that area into an outdoor gym instead! Stay clear!
5/5
TrustpilotAn all round great experience from Jelson
The sales process was very straightforward and simple, with our house being reserved and bought within 6-8 weeks. Being the first ones to move in on the estate meant the customer service team had to go away and ask questions to find answers to my queries, but they always came back to me within the week. Carley, the sales rep for Normandy Fields, has also been very helpful with any queries I have had. An all round great experience from Jelson.
1/5
TrustpilotPoor aftercare.
We have now been in our property over a year, once Jelson got our money and we started speaking with their "robust" aftercare team they became mostly non existent. The aftercare team have a lack of respect to even come back to your queries raised on occasion after months of waiting. On our estate we are a year on from it being handed over and items raised within the first couple of weeks are still outstanding with no communication when they are being resolved. I can't recommend this builder.
1/5
TrustpilotVery inconsiderate
Very inconsiderate. I’m currently living over the road from a new Jelson development and there are constantly vehicles parked in inconsiderate places. Today I was walking on the path and a HGV was blocking the entire thing forcing anyone using the path to have to go into the road (including people in wheelchairs or with prams).
1/5
TrustpilotSad experience
I am sad to say that although we initially were happy with Jelson over a short period of time we asked for snagging to be completed and this was never fully completed. We had issues with our living room ceiling and it took a lot of discussion just to get this fixed. We then had a gas leak under a brand new gas hob fitted in put new build which was only discovered when a gas smart meter was being fitted. We had to have our gas off in winter while the issue was solved. We then had a malfunctioning ensuite shower door which had to be fixed twice was then replaced and the exact same fault developed but jelson refused to put it right saying that we had to go to the manufacturers of the shower door now to complain. We had a leak in our shower which was going Into the wall and creating a hole where water was building up over time. It was reported during the 2 year warranty period but never fixed asked and chased many times got no response eventually gave up. Then upon complaining as the hole kept returning despite filling it we are told that we left it too long to chase it up and that the period for remedying it has now passed IT WAS REPORTED DURING THE TWO YEAR PERIOD AND CHASED UP!! we are now told sorry not our problem go to the nhbc if your not happy. ON top of all this a window in one bedroom failed after only 3 years and despite rasing it with Jelson that double glazing panels should last way beyond that kind of time frame they fall back on the sorry we only cover for two years! HOW CONVENIENT THAT YOU PRODUCE YOUR OWN WINDOWS. Most window manufacturers cover the glazing panels and seals for a minimum of 5 to 10 years.
1/5
TrustpilotThe customer care service is TERRIBLE
The customer care service is terrible, completely ignore calls,emails and nothing gets resolved . Been here for a year and they take your money and thats it. Snagging part of the house which We was told 2 hours took 30 mins and he couldn't wait to get out the door.
5/5
TrustpilotWe moved into our redpoll house…
We moved into our redpoll house December 2025 and Jelson as a whole have been amazing and easy to work with, the site manager Calvin and Carley from the sales team have been nothing but professional and welcoming, Any issues and snags we’ve had have been rectified straight away or within a few weeks, we would definitely buy a Jelsons house again,
1/5
TrustpilotPoor aftercare…
Just contacted jelson about my bargeboards as they are flapping about in the wind and a peace missing at the top under the bargeboards. Jelson said they have fitted them correctly and the hot weather may of shrank them. will not be repairing them as the house is 5 years old.
4/5
TrustpilotOnly been 2 weeks since moving into our…
Only been 2 weeks since moving into our new Jelson home, but so far cannot fault the general quality of everything with the property. The service from Carley in the sales team was fantastic, and can only hope the rest of the service from this point is as good.
1/5
TrustpilotEnter its luxury deeper its Hell
We visited the Jelson development as we were keen on a new home, beautiful houses as we entered the estate and nice park. Once we turned right, we thought we had entered the scene of shameless Ombersley drive. Cars parked all over the place, aggressive looking people and stares. Jelson set the scene of entering estate luxury to driving down this street to scene of shameless and most dirtiest street covered with tattoos alcohol and cars every where. Needless to say we turned away from this development and swiftly left. A professional company in the lead up to their show home depicts the council street from hell. I feel for anyone who has paid top dollar to live on this development to be showcased by a street of living Hell!!
1/5
TrustpilotI wouldn’t bother looking at any if…
I wouldn’t bother looking at any of their houses; prospective buyers look at another developer. Once Jelson has got your money, the aftercare is poor and they do not care. Our front inside door is seeping wood glue from the door frame and despite being a reported issue before, our 24 month warranty has expired. Yes, 24 months is all Jelson provide for its new windows and doors; great confidence in its products. “Built the right way for over 130 years”, they quote; debateable!
1/5
TrustpilotHad problems with the house and I live…
Had problems with the house and I live on a little drive and out the front is a few trees and a green space full of weeds and rubbish. I was told this would be landscaped and they aren't touching it. It disgusting how they can leave that as when I get in and out my car in the summer I get stung by nettles and stand in my in winter. All they care about is making money. I was also told the entrance would be blocked aswell which hasn't been done
5/5
TrustpilotI moved into my new build property…
I moved into my new build property (Standard Hill Leicestershire)end of May this year. Sam from the sales office has gone above and beyond on so many occasions ensuring any issues are swiftly resolved. Her communication is 10/10 The first 6 months have been nothing but enjoyable and this reflects on Sam’s reassuring professionalism.
1/5
TrustpilotCustomer service is shocking
Customer service is shocking. Really difficult to get things sorted in any reasonable timescale and their processes and procedures just don't work
5/5
TrustpilotJelsons Homes - excellent service
The service provided by Jelson Homes when purchasing my lovely new home in Deeping St. Nicholas has been amazing, particularly Rachel in their Site Office - very helpful, positive and friendly - thank you so very much.
1/5
TrustpilotDisgusting Behaviour: We have experienced nothing but stress
We have experienced nothing but stress, damage, lies and complete lack of responsibility from Jelson Homes. On 15th May, when Drainage 2000 were hired to jet the drains on our road, sewage water and used toilet paper burst from all three of our toilets, flooding our home with waste water. This is not the first time, it’s happened multiple times since we moved in, and always to our property.
1/5
TrustpilotWe are so disappointed with our Jelson…
We are so disappointed with our Jelson home, and would want to warn people, so they don't experience what we did. It is the first time we have bought a new build, are our expectation where high. We have always lived in older properties, and though in retirement a new build would save alot of maintanence expected with a properties age. However, it has been a nightmare since we moved in 19 months ago. The company do not care about its homeowners, and just about the turnover. We have many snags, and still chasing, so major and some just bad and shoddy workmanship. They really don't care at all about the way their actions impact on the health and well being of their customers. I would never ever buy from them again, and I would strongly recommend people doing the same. The company has changed over the years, and the current level of service, design and quality is very low.
1/5
TrustpilotOmbersley Ghetto
Went to visit local builders in Nuneaton, friends of ours have a jelson home recommended we visited a new development. When entering the estate it was like a scene from shameless, rough, cars parked all over the place and people drinking cans and estate for a new estate looking very unkept. Reminded of camp hill in Nuneaton, do your checks on this estate as very rough looking and unkept and very intimidating
5/5
TrustpilotI moved into a Jelson home in Lockley gardens NuneatonNuneaton…
I moved into a Jelson home in Nuneaton on 24/10/25 and I have nothing but praise for the quality of the house and the first class aftercare
1/5
TrustpilotIncompetent and unprofessional
Incompetent and unprofessional. 18 months of inadequate customer service for a whole array of different issues. Whether that’s moving in to mould up the walls, completely dead lawn front and rear, head of ‘customer care’ telling us our house doesn’t come with a front door canopy leaving us to prove that it does… the list goes on and on before we even moved in.
1/5
TrustpilotAwful service so far
Awful service so far! Their sales are the worst by far I have ever encountered! Reserved a home and wasn’t given the correct information. We haven’t completed yet. Asked to raise a complaint and sales couldn’t give a toss! We will just cancel our reservation if we have to! Poor attitude
1/5
TrustpilotNice house and site staff, horrendous after reservation experience.
Lovely homes and great site staff, but awful experience after reservation
2/5
TrustpilotStay away from Jelson homes if…
Stay away from Jelson homes if possible. Jelson homes are really good value for money, but their sales team are really poor. My reasoning for this is I am buying a new build which will be ready in December 2021. Jelson Homes are strict with their exchange date with no leeway regarding to to the buyers situation. I requested for a 1 month extension to save thousands on a mortgage early repayment fee, but with no empathy or care to their customer who is buying a house from them it was a straight No. For a new build home that hasn’t been built yet you would think if you would like to change a few things e.g sockets or making a hole for a dryer air vent it all seems to much of a big deal to request and No is the answer to most requests. I am still purchasing the new build house as I have agreed to sell my house, but if there were new builds near the location I would cancel my reservation, hence why I say “stay away if possible”!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jelson Homes Ltd's Barrow Upon Soar office has 48 reviews across two platforms: 14 on Google, 34 on Trustpilot (across the whole business).
Jelson Homes Ltd Barrow Upon Soar is rated 2.3 out of 5 across all 48 reviews, and 2.8 out of 5 on Google from 14 reviews.
Jelson Homes Ltd Barrow Upon Soar, Melton Road, Barrow Upon Soar, LE12 8NX.
