Every review we hold for the Barnsley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRocky Cheung
Katherine has been incredibly helpful throughout my Exchange Point investment journey. One thing that always stood out was how she helped me with the service charge and ground rent payments, things that can easily get confusing, especially from abroad. Every time I had a question or ran into an issue, she stepped in and sorted it out without any fuss. On the other hand, she took the initiative to contact me about the construction issue of my property’s balcony （ occurred in Sept /2024) which was dangerous to the tenant and the public , so that I could check with my property agent to solve the issue accordingly. It's such a relief to have someone reliable like her to turn to. I honestly appreciate all her support.
HP · 31 March 2026
Agent replied · 24 May 2026
Thank you for your review on Katherine, we are glad to hear she has been able to support you and we will ensure your thanks are passed along to her. We look forward to supporting your future investment goals.
★★★★★ 5/5
TrustpilotExcellent services
Katherine is a excellent staff, her service is the best, she has been very helpful to me, everytime I have issues of my investment property, I contacted her, she responded to me very soon and helped me sorted out the issues, i think she is the best in select property. She is a treasure for the property as well.
Helen · 31 March 2026
Agent replied · 24 May 2026
Thank you for your review Helen. Katherine will be delighted to hear your feedback. We will be sure to share your kind words with her and hope to work with you again soon.
★★★★★ 5/5
TrustpilotExcellent support.
No fault to Select, but we had quite a complex purchase. Shara was incredible throughout, helping us navigate a challenging mortgage situation. She was always there, going beyond what was expected of her to help us get the mortgage over the line. We're delighted to be in and can't thank Shara enough.
Hugh · 10 April 2026
Agent replied · 24 May 2026
Thank you for your feedback Hugh. We're pleased to hear that, despite a complex situation, Shara provided the support needed. We will be sure to pass on your kind words. Congratulations on your new property, and we hope to welcome you again in the future.
★★★★★ 5/5
TrustpilotKatherine is the best I have ever met…
Katherine is the best I have ever met with in the industry. Not only she is smart and responsible, she takes full ownership throughout the process and I feel so relaxed with her help and support. She is absolutely trustworthy!
KY · 31 March 2026
Agent replied · 24 May 2026
Thank you for your review on Katherine. We are glad she could provide such high-quality support. We will pass your gratitude on to her. We look forward to welcoming you back in the future.
★★★★★ 5/5
TrustpilotMy Vita Student investment was made…
My Vita Student investment was made much easier thanks to Katherine and the Select Property team. They were always quick to respond, especially when I had questions about rental return or underlease renewal. Very professional service.
Carol · 1 April 2026
Agent replied · 24 May 2026
Thank you for your review on Katherine and the team, Carol. We are pleased that we could assist with your rental return and underlease renewal queries. We will be sure to pass your thanks along to everyone involved and hope to welcome you again in the future.
★★★★★ 5/5
TrustpilotProfessional and welcoming
Always welcoming and professional , Katherine has been a safe to go contact for the whole Vita student transition. I’ve continued investing with Select Property with confidence thanks to her information and availability. D
DT · 3 April 2026
Agent replied · 24 May 2026
Thank you so much for sharing your experience, D. We will pass the thanks to Katherine and hope to welcome you again in the future.
★★★★★ 1/5
TrustpilotHave made numerous phone calls and sent…
Have made numerous phone calls and sent emails no body gets back to you.Worst customer service from a letting agent
KP · 22 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.
We take all customer concerns seriously and have been in direct correspondence regarding the matters you've raised. While we appreciate that we have not reached the outcome you were hoping for, we have worked to address your concerns and have made concessions in an effort to resolve the situation.
We also take comments about our communication very seriously and are reviewing the points you've raised regarding our lettings service, Select Residential.
As your case is already being handled by our team, we encourage you to continue corresponding with us directly so we can work towards bringing this matter to a conclusion.
★★★★★ 5/5
TrustpilotChloe Hilton.
My name, hani my brother and I we have been Dylan was select property since 2014 and we always have been dealing with Chloe Hilton from day one until today. She never let us down. She’s very professional very caring very precise and very honest she made us feel like a family to the company and she met us not even think to go anywhere specially in Emirates huge market for someone to achieve this review, she must get five star. And more I can’t find enough words to put down for her customer service and help and support all I can say select property. They’re very lucky to employ someone like Chloe we had all the best to her and the company.
Hani · 11 June 2025
★★★★★ 4/5
TrustpilotMy experience with SPG
I have known and done business with SPG since 2016. They are very professional and reliable. They have many projects to choose from. Their staff are very helpful and responsive. Over the years I have dealt with a number of them. Rose Tayag has been very helpful. Chloe Hilton is currently looking after the ME and GCC region. Chloe is knowledgeable and very supportive and pleasant to work with.
Itsme · 11 June 2025
★★★★★ 5/5
TrustpilotI purchased a unit from Select Property and Selected Residential Manages it
I purchased a unit from Select Property and have had a fantastic experience with their management arm, Select Residential. Tom Stewart, in particular, has been exceptional. He handles all my inquiries with high professionalism and speed, ensuring any potential issues are finalized immediately. Highly recommended! Thank you, Tom, and the Select team.
Mohamed · 24 March 2026
Agent replied · 24 May 2026
Thank you for your kind review Mohamed. We’re pleased to hear you’ve had such a positive experience with Select Residential, and that Tom’s responsiveness and professionalism stood out. We look forward to continuing to support your investment.
★★★★★ 5/5
TrustpilotWe purchased 3 units from Select…
We purchased 3 units from Select Property and have appointed Select Residential to manage these units for us. Nik Bremner and Tom Stewart have been exceptional. They both handled all my inquiries with high professionalism and speed, ensuring any potential issues are finalized expeditiously. I strongly recommend them. Thank you guys.
NICOS · 24 March 2026
Agent replied · 24 May 2026
Thank you for your kind words. We are delighted to hear about your experience with Nik and Tom, and that their professionalism and efficiency made a positive impact. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 1/5
TrustpilotWould give a zero rating if I could
Would give a zero rating if I could . Beware of their contracts , very abysmal renting company . Does not answer calls or emails . Stay away from this company .
Utam · 22 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.
We take all customer concerns seriously and have been in direct correspondence regarding the matters you've raised. While we appreciate that we have not reached the outcome you were hoping for, we have worked to address your concerns and have made concessions in an effort to resolve the situation.
We also take comments about our communication very seriously and are reviewing the points you've raised regarding our lettings service, Select Residential.
As your case is already being handled by our team, we encourage you to continue corresponding with us directly so we can work towards bringing this matter to a conclusion.
★★★★★ 5/5
TrustpilotI’ve contacted Katherine countless…
I’ve contacted Katherine countless times throughout my Vita Student investment and she always helped immediately. From contract steps to rental return to underlease renewal and resale, she guided me through all of it. Thank you for everything over the years.
Eric · 31 March 2026
Agent replied · 24 May 2026
Thank you Eric, we appreciate your feedback regarding Katherine. We will ensure your thanks are passed along to her and look forward to supporting your future investment goals.
★★★★★ 5/5
TrustpilotI have used select property for 20…
I have used select property for 20 years and Iv lived in 3 properties and I always leave the property immaculate and I have always had my deposits back promptly. I find the whole select team always very helpful and never had any real problems. I recently moved and steve and Gina made this transition run smoothly and speedy Would recommend this company
Claire · 27 November 2024
★★★★★ 1/5
TrustpilotStill sending out unsolicited spam.
Despite multiple requests for them to remove me, still getting constant unsolicited spam from Select property, I never asked for, signed up for filled in any forms to received emails from them. This clearly shows that they are bulk buying unverified e-mail addresses and they think that its OK for them to bombard personal e-mail addresses. Don't think they have heard of GDPR....
David · 13 May 2025
Agent replied · 20 March 2026
Hi David, thank you for your feedback. We take data protection and GDPR compliance very seriously.
We have carefully checked our records and cannot find any details matching your name, which suggests this review may have been intended for a different company.
We would kindly ask that you review and, if appropriate, remove or update your feedback. If you believe this relates to us, please contact us directly so we can investigate and resolve this for you.
★★★★★ 5/5
TrustpilotGreat service and experience
Great service and experience . The unit which we purchased was a perfect solution for the investment we were looking for. Sanna was amazing and she took us all the way to the finale decision . We would like to thank you Sanna for your amazing support.
Erez · 29 January 2025
★★★★★ 5/5
TrustpilotFantastic team, great experience
We had a great experience buying an off plan property with the help of the lovely Jess from Select. She was extremely helpful, responding to calls and the many many questions we had with us being first time buyers. She even responded outside of working hours and whilst on holiday.
A · 27 June 2025
Agent replied · 20 March 2026
Thank you for your detailed and kind feedback. We’re delighted to hear about your experience with Jess and the wider team, and will be sure to share your comments with them. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotTom Stewart - Excellent Service
service is great from Tom Stewart, they reply and respond and emails quickly and understand the job perfectly, high quality company
Yogesh · 24 March 2026
Agent replied · 24 May 2026
Thank you for your feedback. We’re pleased to hear that you’ve experienced the high standard of service we aim to deliver. We will make sure to pass your feedback to Tom.
★★★★★ 5/5
TrustpilotMany Thanks To Kim & Holly In Select
Thank you Kim and Holly for helping me complete the exchange process of my new apartment. I hope you will continue to provide the same support near to the time of completion. 😃
Balbir · 11 April 2025
★★★★★ 5/5
TrustpilotExcellent service
I had the pleasure of working with Jess, and I can’t commend her enough for her outstanding professionalism. From start to finish, she exhibited an exceptional level of expertise, efficiency and dedication. Her ability to handle challenges with poise and grace was truly impressive.
Priyesh · 4 June 2025
Agent replied · 20 March 2026
Thank you so much for your kind review Priyesh, we’re delighted to hear about your experience with Jess and will be sure to pass on your feedback to her. We look forward to your continued business in the future.
★★★★★ 5/5
TrustpilotAmazing experience - The Blade, Mr Lucas and Select Property
The Blade was a great choice of property. Special mention to Mr Lucas Chong who was a great support, with an amazing level of patience, professionalism and customer-oriented spirit. Without Mr Lucas support, the journey to the successful purchase of The Blade unit would have not have been so assuring and pleasant. Thank you very much to Mr Lucas and Select Property.
Usha · 2 November 2023
★★★★★ 1/5
TrustpilotWhere is my £6,000 rent ? Why are you lying ?
My £6.000 rent was due on 31 March 2021.I have managed to speak to a couple of people on 1 April who told me HSBC were having problems with their payment systems.I have since phoned them up 6 times , no answer 5 times and no response to my messages.Only one answer today , but fobbed me off with the same excuse and told me to contact investor services , no response.Select Property - do you have cash flow problems ??????Are you solvent ??????Where is my £6,000 ??????Blaming HSBC appears to be one big lie !!!!!!!Legal action to follow if I don't receive my money by Friday.
Qm · 6 April 2021
★★★★★ 4/5
TrustpilotExcellent communication skills
Hana · 25 March 2026
Agent replied · 24 May 2026
Thank you for your review Hana regarding our communication. We are pleased to hear you had a positive experience, but as we always strive for excellence, we would love to know if there is anything we could have done differently to earn that final star. Feel free to contact us for any further feedback you would like to share.
★★★★★ 4/5
TrustpilotManchester Seminar
Recently attended investors seminar in Manchester and viewed Affinity Living Riverview, Riverside (where I have a 2 bed) and Embankment West. This was the first time I had seen my investment in the 'flesh' as it were. Having put my initial deposit down in late 2016. The event was professionaly handled and thorough but I still had concerns over the value of my investment with them so it was good to meet.
Victoria · 28 February 2023
Agent replied · 25 October 2024
Hi Victoria,
Thank you for your review and thanks again for attending the Investor Open Day.
Your opinion matters to us. We’re glad you felt the event was handled professionally, but we feel disappointed with your review and don’t feel it’s a fair reflection of your investment with us.
The facilities and amenities that you mention are an essential part of the Affinity Living brand and play a key role in attracting and retaining the highest quality residents.
Charlie Deighton will be in contact to discuss further.
Thanks,
Select Property
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