Harron Homes Barnsley reviews

★★★★★ 1/5

Trustpilot

Harron Writing own reviews!

Harron are clearly writing their own 5 star reviews on Trust Pilot to bring there score up! We like the house however they don’t know what they are doing and how to manage people and their expectations.Offer customers a real view of likely completion dates instead of constantly disappointing them with your made up unachievable dates…Fix the snags and talk to your customers instead of doing nothing and ignoring them.If you decide to buy a house from Harron do so carefully and consider the extremely poor service both at a completion level and in the snagging stage.Once they’ve had your money be prepared to be ignored…

Simon · 18 October 2022

★★★★★ 1/5

Trustpilot

Horror Homes, cowboy builders to avoid at all costs!

We have been living, or should I say existing, in our house built by Harron Homes at Hockley Croft in Boroughbridge since December 2021. They started to fix some of the issues on our snagging list in Jamuary, but have not returned to finish the jobs off since. We have 90+ snags on our list and still no idea when they will be fixed despite numerous phone calls and emails to customer services. Our list has supposedly been sent to contractors multiple times but customer services never seem to follow up to check work has been booked in. This is the first home we have bought together and all we want to do is sell it and move on. Harron Homes do not care about making our home right, only about making money from unsuspecting buyers. Please don't fall into their trap, if you have reserved you can still pull out now. They're cowboys, they don't take any pride in their work and don't show any remorse for leaving buyers with shoddy houses. Avoid!

Elisa · 18 October 2022

★★★★★ 1/5

Trustpilot

See Anna Tims and the Guardian or the…

See Anna Tims and the Guardian or the Observer for a clearer picture than this site portrays. The reviews here reflect buyers/owners and people whom have visited the sites and are looking to buy. 5 stars depicts people looking to buy and whom have visited the show homes and houses, its not hard to get that right, even Harron can manage. 1 star are real buyers and owners, and honestly what you are left facing. Please do your research and look and listen to real reviews and owners, not people being asked to leave complimentary reviews for a hamper and favorable plot.

Chris · 17 October 2022

★★★★★ 5/5

Trustpilot

And so our new house journey continues…

And so our new house journey continues with the snagging. I must say that this is 100%better than our other snagging experience with another large firm but this is down to the care and attention from Niall the site manager and his assistant, Scott. Trades have been expertly organised to complete our list. All our worries have been dealt with brilliantly truly making our new house into a home,Thank you so much guys.Jane B

Jane · 10 May 2023

★★★★★ 5/5

Trustpilot

Perfection from day one!

We are buying a plot at the Shipley Lakeside and are being supported by Charlotte and Amanda. Since the moment we stepped foot on site for the first time we have been WOWED. Not only by the stunning homes and quality work, but by the attention to detail and amazing level of support from the team. I personally feel fully supported and that I can reach out to Charlotte and Amanda about anything and they will be there to help, as this has been the case so far. I feel safe and reassured that we are working with an experienced and genuinely caring team, which is a wonderful contrast to past experience that I can draw on. I couldn’t recommend Harron Homes more! Thank you.

Mr · 16 October 2022

★★★★★ 5/5

Trustpilot

New Home at Shipley Lakeside

We completed on our beautiful new home at Shipley Lakeside two weeks ago and our experience so far has been very positive. The team have kept us updated throughout the build process and the sales executives, Charlotte and Amanda, are always very friendly and approachable. Any queries or issues have been dealt with promptly. Our impression is that they genuinely care about their customers and go the extra mile to make sure that everything runs smoothly.Our new home exceeds our expectations and despite the inevitable snags which occur in all new build properties the standard of finish is very high. The site team are always on hand if required and our snags are being addressed in an efficient manner. Ian, Ki and Dale are a pleasure to deal with and although they are very busy they are happy to give their time to discuss any concerns.Well done to all the team at Shipley Lakeside, you have a fantastic site, with stunning views and we hope to be very happy here for many years to come.

Rachel · 16 October 2022

★★★★★ 5/5

Trustpilot

Highfield Manor, Fixby (Jane)

Spoke with Jane at Highfield Manor, Fixby, Huddersfield about a new build with part X. Jane was very friendly and professional while I asked her lots of questions. The experience made this new venture very straight forward and we could not recommend Jane highly enough.

Mr · 13 July 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would.

If I could give zero stars I would.Countless issues. Still not resolved after 8 weeks. Unhabitable rooms with mould and no urgency to resolve the root cause. Their process is horrific. Customer after care is terrible from the top level decision making. Once they have got your money they really don't care. Be warned.

Andrew · 31 July 2024

★★★★★ 1/5

Trustpilot

Customer service is terrible!!!!!!

Harron Homes Yorkshire Customer Service Department are terrible!!!! We have been trying to resolve issues following the purchase of one of their properties at Warren close in Pontrfract. They are not able to retain customer service staff so you agree with their staff to have things done. Then they disappear and you have to start all over again! Then they try to say they don’t have the details on their system and try to say your out of time. It’s appalling when you eventually get confirmation they will sort and then nothing for months. It’s a real shame they can’t just sort out the issues and leave the customers happy instead of frustrated!! I note they are getting some good ratings again. Perhaps they have got a new head of customer service. If you could please respond to my emails and complete the agreed issues that would be appreciated. Otherwise I will have no option but to review other options to get these resolved

Mr · 12 October 2022

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. This company is a disgrace. They put the completion dates back time and time again, original date July 2022, then October, then November. It isn’t even at first floor and any clown could see it will not be ready in Nov despite them confirming this 2 weeks ago. I can tell it’ll be 2023. They do not get back to you and leave you having to find short term accommodation over and over. Do not sign a contract with them unless it’s well underway unless you have no timeframe. They have all the power and don’t they know it. They are completely unprofessional.

Sally · 11 October 2022

★★★★★ 1/5

Trustpilot

Just when we thought things couldn’t get any worse

This is an update to my review posted in June 2022.We are now 12 months into owning our Harron Home and at the time of writing my wife and I along with our two children have been living in a hotel for the past 4 weeks due to the latest problem with our property.Whilst on holiday in August 2022 a push fit plumbing fitting within our hallway ceiling failed causing extensive water damage to the entire ground floor, which HH have acknowledged was down to poor workmanship by the plumbing contractor. One of many we have endured in the last 12 months.HH under the direction of their contracts manager wanted the rush the remediation work without in my opinion properly assessing the damage or letting the property dry sufficiently. When asked if HH would be finding us alternative accommodation whilst the work on our property was carried out, we were told no because they deemed the property to be habitable.When it was made clear we were not happy with this we were told we could make a claim against our own home insurance policy. Given our lack of confidence in HH being able to remediate the property to any acceptable standard we felt we had no alternative but to instruct our insurer, who on visiting the property immediately deemed it to be uninhabitable due to the damp, mould growth and level of work required. Due to the volume of water which escaped the property is currently having to be dried using injection drying. The entire kitchen along with the downstairs w/c have been removed, several walls are back to brick, there are no ceilings within the hallway/lounge, no central heating to the ground floor, bear concrete floors and exposed electrical wiring. All of our downstairs furniture, sofa, dining table, TV etc have been written and disposed of by the insurance appointed contractors.Quite how HH expected us to live in a damp and mouldy property with two young children without a functioning kitchen and no furniture is quite beyond me.The current timescale for remediating my property is between 3 and 6 months and to date not one member of the HH management team have spoken to us or arranged a visit to offer their apologies. Given the level of damage, stress and upset this has caused we feel this is very disappointing and discourteous, particularly from a company which claim in their customer charter to get the 'customer service right first time, every time'.We have written to, emailed and telephoned the directors of HH to on several occasions but have received no reply other than an emailed apology from customer services. We have been left with no choice but to contact the local press, the Rotherham Advertiser, who will be running an article this week.On top of this we still have several outstanding snags one of which relates to brick work which I am having to refer to the NHBC due to the lack of any communication from HH on this point. The battle goes on……………..

Chris · 7 October 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Purchased a Harron Home in 2020 and two years later they have still not fixed our snags. We have snags that breach regulations and standards. Harron Homes 'Customer services' simply block your contact details when you try to contact them. Extremely poor workmanship, even worse customer service. They work hard to get negative reviews removed from this page, it is the only hard work you will see from Harron Homes. Please do not buy from this cowboy builder.

Nicole · 5 October 2022

★★★★★ 5/5

Trustpilot

Brierley Heath

We went to reserve our first home yesterday at Brierley Heath, our journey so far has been amazing and Julie was so helpful and went through every detail to ensure we were happy. Looking forward to seeing the progress and moving in!

Eden · 7 March 2021

★★★★★ 5/5

Trustpilot

Dealing with a first class firm.

We are so impressed with the professionalism, care and consideration of Michelle Ellis and her colleague Mary at the Thoresby Vale development in the buying of a house that we truly want in an area that we want. Positive attitudes, great communication and product knowledge have resulted in restoring our faith in new house builders. Thank you so much and have already recommended two more families to you and Harron Homes. First class service from first class people, well done.

Jane · 22 September 2022

★★★★★ 5/5

Trustpilot

Bought our first ever new build house…

Bought our first ever new build house at Laughton Gate. Fell in love with the show home and went to see Julie in the marketing suite. Both Julie and Jo have been brilliant! Really friendly and knowledgeable with every aspect of our purchase. Nothing was too much trouble and they even printed our legal documents off and posted/delivered them on our behalf. A great experience from start to finish.

Angela · 9 September 2023

★★★★★ 5/5

Trustpilot

Harron Homes Crich

All staff, especially Ann have been amazing from choosing the plot to moving in. She has been informative, supportive and friendly.Since moving in the building team have been great putting any little snags right, all very friendly and understanding.

Stephanie · 1 October 2021

★★★★★ 5/5

Trustpilot

Penny Rands was extremely welcoming and…

Penny Rands was extremely welcoming and friendly. She talked us through options and processes and continued to offer guidance over the phone after we left site. The homes are lovely with fantastic quality finishes. Would definitely recommend.

Lucy · 16 January 2022

★★★★★ 1/5

Trustpilot

They refused to repair my floor. Told me I am putting heavy furniture in the kitchen which is causing the laminate to develop bubbles and dents! I am very convinced there in damp in the floor.

They refused to repair my floor. They insisted that I have furniture in my kitchen which caused the laminate floor to bubble and develop dents. They repaired the next-door neighbour`s floor which had a similar issue. I If the floor had been durable it would not move and have bubbles because of "heavy furniture"

Modester · 17 July 2024

★★★★★ 5/5

Trustpilot

Niki Clarke has been brilliant during…

Niki Clarke has been brilliant during the part exchange process. Niki has always been on hand to answer any questions or queries and also went above and beyond to get the sale completed in the best possible timeframe.

T · 11 November 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible after sales service

Disappointingly I’m having to leave such a negative review when I really didn’t want to. The house itself is nice and the sales team were very helpful. But I’ve given the customer care team almost a year to fort my issues and they have completely failed.Unfortunately the after sales customer care is so bad that it had completely changed my opinion of Harron homes and I would not buy from them again.They simply do not care about your issues and there’s nowhere near enough people to deal with all the issues they have - but yet they keep throwing houses up when they can’t Coe with the outstanding issues.It’s coming up to a year now since we moved in and we’ve still got around 10 unresolved issues.Customer devices just ignore email and if you do speak to them they avoid answering any specific questions and just blame ‘contractors’Last week I finally got them to reply to me on a complaint I have with my garden and they dismissed the complaint without even referring to the actual problem.I actually feel sorry for the customer care staff because nobody higher up will help them. It seems anyone senior thinks they are far too important to deal with lowly customers.It’s so bad I honestly can’t explain how useless they actually are.Houses look nice and luckily we haven’t got anything seriously wrong but it’s just the volume of small issues that they will not resolve for us

Richard · 3 September 2022

★★★★★ 5/5

Trustpilot

We visited the site in Huddersfield in…April

We visited the site in Huddersfield in order to see the Windsor showhome.We wanted to thank Jackie for being so helpful, fitting us in and spending time with us on an obviously busy day. Great customer service and much appreciated.The Hopsons

Linda · 5 April 2021

★★★★★ 5/5

Trustpilot

We have bought a home on heritage Green…

We have bought a home on heritage Green and Jo O Niel the sales executive has been there on our journey and anything uncertain or not sure about she has been so helpful in finding out for us any way possible and if anything she is not sure about she will chase it up for you and find it out for you. Jo is so caring and understands how much your new home means to you and if you have any questions or change your mind (eg when you come to make your choices) she's always there to help.

Annette · 26 August 2022

★★★★★ 1/5

Trustpilot

Avoid Harron homes

Like countless others, we are experiencing very poor customer service and build quality. One of the snaggers of the company came out to repair some of the snags (we moved in on the 17th December). He said himself that they just want your money and try to get out of repairs as much as they can! I’ve reported a broken tile in the shower that we didn’t find in the first 7 days as it was right in the corner but Harron are absolutely refusing to even give us 1 tile it’s absolutely laughable. You pay for quality and honestly they are over priced for what you are actually getting. They promise you the world when you first reserve but once they’ve taken your money, that’s it. I am on the Thorpe meadows site in Holmewood as I’m sure Harron will comment on here to identify. I am currently emailing back and forth with your ‘co-ordinator’. It’s sad that people genuinely don’t want to give people their dream home as we’re promised in the beginning. We’re finding more things wrong with the house every day as it’s not possible to find everything wrong with the house in the first frantic 7 days of moving in and sorting everything. Save yourself heartache and buy a much cheaper property and do it up yourself!

Izzy · 26 August 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service & Poor Quality

I completed in March 2022, upon collecting the keys, it transpired the property was actually not complete from a decor perspective and the garden was incomplete. The Sales lady who handed the keys advised the garden could not be completed due to the rain, whilst the Site Manager advised it was as a result of no turf and lack of staff. I had an extensive list of snags which I have had to battle to have resolved. Harron Homes made appointments for the work to be completed, but the respective workmen/people have failed to show up. Harron Home have advised me, in the current climate it is difficult for them to find tradesmen - this work is outsourced by Harron Homes. When I have had poor quality of work completed, Harron Homes have actually advised that they cannot say much to these tradesmen else they will down tools and find work at another site! However, I still have work which is completed. Despite reaching out to Harron Homes on a regular basis on email, nothing has moved forward. In fact, it has ended up going back and forth between Customer Services and the Site Manager, ultimately leaving me with no choice but to start legal action. Harron Homes, have also twice failed to acknowledge an email regarding legal action. I have had numerous unanswered emails from both the Operations Director, Site Manager and Customer Services.I regret purchasing from Harron Homes and highly recommend not purchasing from them. The above is the tip of the iceberg which I have faced with Harron Homes. Unfortunately, until this is not resolved, I have to deal with Harron Homes. The bottom line with Harron Homes is they do not care once they have completed on a property and will come up with excuses or ignore customers. This company is not fit purpose and should not be trading, nor be building houses.Update: Thank you Harron Homes for your reply, however there are no messages in my inbox.

Ashna · 24 August 2022