Every review we hold for the Barnoldswick office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI upload my review again because it seems that someone reported it and the answer could not be published, in the photos I leave the answer of these great professionals.
In response:
If someone has a reservation on the property, they cannot make someone else go see a house and tell them that it is already reserved.
I chose to travel 65 miles but not so that you would tell me once I arrived that the house was already reserved.
Are you disappointed because I chose not to see a house that has been advertised for more than a month and nobody wants to?
We are even more disappointed for making us travel 65 miles to see the house that we were interested in and then telling us that it is already reserved.
And I reaffirm what I said, we called around two in the afternoon and they told us to come the next day at 11 in the morning to be the first and he is trying to explain to me that at that time the owner was gardening (which is very iffy as the garden was exactly the same as in the photos) a person who did the viewing before us (which is not true or was not what we were told on the phone) chose to go home without warning and found the owner doing gardening? hahahaha let me doubt it, it all sounds very strange.
When they say that there were people in front of us, is not correct, and I suppose purpose to write it is to excuse themself in some way.Why else would we make such a hasty 65 mile drive to see a house if we didn't know we were first?
In any case, it is very unprofessional to make someone travel to see a house that, according to you, is already reserved.
What I am clear about is one thing, so many negative reviews are no coincidence, and in all of them you excuse yourself with something
Nomellores · 2 September 2023
Agent replied · 2 October 2023
We can confirm that it was ourselves that reported your previous review to Google which was removed due to incorrect content, making irrelevant references to Tom Cruise & also the fact that you’ve left a number of the same reviews under different accounts, in particular the names of Jagoda Kozdrowska’ and ‘Nomellors’.
There seems little point in reiterating our procedures to you again as we have already explained these in great detail a number of times. Please could you take note that a photo of a garden will remain the same, whereas the actual garden itself will change regularly as things grow, ie grass, plants & shrubs. Of course, gardens need to be tended to regularly otherwise they become overgrown. The fact it looked similar to the photos goes to show it has been well maintained. Your comments are therefore again somewhat odd.
We hope that you have now found suitable accommodation and can move on from your negative reviews.
Pad-2-Let
★★★★★ 5/5
GoogleRead some of the previous comments here and its pretty obvious that 1 or 2 ex tenants who were never taught how to clean up after themselves and live in an entitlement bubble are trying to malign a well run and well liked local business. As a long term tenant i can't disagree more with these as service and support have been second to non, these other odiots need to realise the relationship works both ways and you have to do your bit as well
Paul · 11 August 2022
Agent replied · 7 June 2023
Hi Paul. Thank you so much for taking the time to leave us this 5* review, it really is very much appreciated.
★★★★★ 1/5
GoogleThe worst service I think I have ever experienced in my life!
We had numerous issues with our house through pad 2 let and saying they didn’t care is an understatement. We lived without a boiler, without a washing machine, with mould, damp and we were paying £495 a month. Despite complaining multiple times and threatening them with environmental health nothing was done and so we left our tenancy early.
Kate who it the manager there has no idea what she is doing, and if I could have given 0 stars I would but unfortunately 1 is the minimum
Jody · 12 July 2022
Agent replied · 7 June 2023
Dear Jody. Thank you for taking the time to leave us your review. We apologise if our service didn’t satisfy your expectations and we would welcome the opportunity to discuss this in further detail to ascertain your complaint. Please contact us on 01282 851000 or email info@pad-2-let.co.uk for further assistance.
Edited 25.07.22
Hello Jody. Thanks for your response, however we would like to point out a number of discrepancies. The boiler was in working order, the property was not advertised as having a washing machine, and also there wasn't any evidence of mould in the property. We haven’t had any contact from environment health, and if we had then we would’ve explained to them that there weren’t any maintenance issues pending for us to fix. The Landlord kindly agreed to release you from the tenancy a few weeks early as you had purchased a property. We would be more than happy to publish details of your tenancy and photographs if you should be kind enough to give your consent so that we can share a factual response in full. Regards Pad-2-Let.
★★★★★ 1/5
GoogleI contacted them to discuss a property that had been listed near me as it stated no pets.
I asked them about the new legislation online that I had seen on the gov website about landlords and declining pets where I was left with a rude and abrupt response that it is landlords choice.
I did say it was a shame and I have two very well behaved animals but wasnt offered to put that forward to the landlord or anything was just told basically no means no. I am a long standing tenant and having worked in an estate agent myself and know the level of service to expect I didnt find the service friendly or helpful at all.
I also mentioned its a shame landlords are still allowed to say no to pets (even though the gov website states differently) as a lot of people have pets these days and the response I got was 'well we have had 20 applications through from people without pets soooo' :)
I wouldnt look to view or enquire about a property with pad 2 let again.
> in response to your reply you clearly haven’t read my review properly. I am aggrieved by the lack of help and poor service received not the fact the landlord will not accept pets :) and a snide comment of the amount of applications received without pets I thought was quite smug and rude regardless of whether it was true or not.
Amy · 7 June 2022
Agent replied · 7 June 2023
Dear Amy
We are disappointed that you felt the need to leave this review.
Firstly, we must point out that it is NOT the Law for Landlords to use the Model Tenancy Agreement which you may have viewed on the Government website. This is only offered as ‘guidance’ and Landlords/Agents have no legal requirement to use it. At 64 pages long it is not a popular choice of Tenancy Agreement and you will find that many Agents/Landlords use their own Assured Shorthold Tenancy Agreements provided in their legal packs.
Our agency offers a service to Landlords to advertise their properties and find them suitable tenants. In some situations Landlords will stipulate that they do not want to accept pets into their properties. Please try to appreciate that until the law changes Landlords will have the choice on whether to say yes, or no, to pets. Due to the Government ‘Deposit Cap’ it has become a lot less attractive for Landlords to accept pets as they cannot request a higher deposit to cover for any pet damage and/or professional carpet cleaning.
It is true that we have received over 20 enquiries from people without pets, however it certainly wasn’t said in the manner in which you have stated. I’m sorry that you feel so aggrieved by the system but until the law changes we cannot enforce that Landlords have to accept pets. We are just trying to do our job and put suitable tenants into properties that match the Landlords requirements.
We will ensure that your details are removed from the property and wish you every success in finding a suitable home.
★★★★★ 5/5
GoogleI have been involved in buy to let as a landlord since 2003 and have used several local letting agents in my time.
A number of years ago we switched to Pad2Let because of poor service with previous companies. Myself and my wife have been delighted with every aspect of this company. They are really well organised and the girls in the office are a pleasure to deal with. They have all bases covered ranging from finding and vetting quality tenants before moving in to efficient rental payment and advising of changes in regulations etc.
This service we have found badly lacking in previous agents. They also speak to our tenants in a friendly and efficient manner. They field calls from tenants when there is a problem and promptly let us know so the issue can be dealt with in a timely manner.
To summarise if you are a landlord or indeed a prospective tenant i could not recommend Pad2Let more strongly, excellent all round.
Mike · 7 June 2020
Agent replied · 7 June 2023
Many thanks for your kind review.
★★★★★ 1/5
GoogleHave had experience of this company both as a landlord and as a tenant. Needless to say they are far more helpful when they are getting money out of you as a landlord. Due to a change of circumstances recently and looking to rent short term before buying a new property I rang Pad2Let and quickly remembered why I had vowed years ago to have nothing to do with them. Rude staff, unhelpful and almost impossible to book a viewing. Had such a ad experience with Pad2Let and Jon Simon of Burnley that I changed my mind and bought a property straight away instead. If you are a landlord I would say think twice before using them if you want a company that will be respectful and friendly to potential tenants. I earn around 45k a year have an excellent credit history full time employment no pets don't smoke and have savings and they still weren't interested in providing a service.
Lee · 7 June 2020
Agent replied · 7 June 2023
We do recollect dealing with you both as a Landlord and tenant in a couple of our properties a number of years ago. During this time we had a good working relationship together without any complaints and therefore find your review somewhat surprising. If you have been trying to arrange a viewing on a property which isn’t yet ready to view (for example; being renovated / waiting for a tenant to vacate / someone has already applied for it, etc) then this will probably be the reason why you have had to wait. In these situations your name would be added to the waiting list and then we would contact you when available to view. We can assure you that it really isn’t impossible to arrange a viewing; we carry out lots of viewings 6 days a week. It should be noted that your salary and credit history doesn’t put you to the top of the list and our policy is to serve customers on a ‘first come first served basis’ which has been successful for many years. We also offer a ‘property alert’ service where you can be notified by email as soon as a property is uploaded to the internet. If you still have some issues to discuss then please don’t hesitate to contact us as we would be happy to assist.
★★★★★ 5/5
GoogleI’ve been a tentant with pad2let for the past 7 years. The girls in the office have always been friendly and professional. Any issues have been dealt with in a timely manner and I have been more than satisfied with the service. Regular safety checks carried out and repairs throughout the 7 years. Excellent letting service and would recommend. I’ve now bought my own house & I’m moving on but Thank you for all your help!
Ian · 7 June 2020
Agent replied · 7 June 2023
Many thanks for your kind review.
★★★★★ 5/5
GoogleI have rented a house through Pad-2-let for over 12 years. My experience with them was second to none. In the whole term I was with them I have had no complaints and have been satisfied with their customer service and prompt call outs and repairs. I would 100% recommend Pad-2-let.
Thanks Pad-2-Let for a great 12 years
N Wilson
Nicola · 11 August 2022
Agent replied · 7 June 2023
Thank you so much for taking the time to leave us this 5* review, it really is very much appreciated. We are pleased to hear that you have enjoyed your rental experience through Pad-2-Let and we also thank you for conducting the tenancy perfectly. Many Thanks.
★★★★★ 1/5
GoogleTotally waste of time even getting in touch with them . I enquired about a few different properties to be told I’d be put on the list as there were others interested too ..
4/5 weeks later , properties are still up for to let yet I’ve heard nothing ...
Very unprofessional...
unlike Petty Properties ... everything done within days . Kept in touch daily. Theses guys are everything and more
Mega · 7 June 2020
Agent replied · 7 June 2023
Since the Tenant Fees Act was introduced in 2019 all applications are processed free of charge. Since applicants no longer have to commit to paying for a referencing service we have found a number of people will go through the application process with a few letting agents at the same time and then choose which property they want once approved. We hope you can appreciate that the application process is time-consuming & costly and if applicants then walk away after checks are completed it is very frustrating. We therefore create a waiting list on properties if they are not immediately available, for example; the property is being renovated / waiting for a tenant to vacate / someone has already applied for it / there are people on the list before you (we keep our enquiries in date order). This was explained to you on a couple of occasions and although we appreciate that you may find it frustrating having to wait this cannot always be avoided.
★★★★★ 5/5
GoogleA brilliant agency with lovely helpful staff. Ive been renting with them for the past 6 years and they went out of their way to get me sorted at very short notice. Id have been in a mess without them I really cant thank Lisette, Pauline and the team enough. Highly recommended :-)
Graham · 8 June 2018
★★★★★ 3/5
GoogleMost of the staff are friendly, there are maybe 2 I was very unhappy dealing with. Used to live in a house and these were our agents, had lots of issues and was always met with a rude and vulgar attitude from the same woman.
C · 7 February 2023
Agent replied · 7 June 2023
Dear Caitlin. Thank you for taking the time to leave your review. We are somewhat surprised by your comments, in particular as you are currently sending email enquiries to rent a property from us again. It’s been almost 2 years since you rented a property through our Agency and we weren’t made aware that you were dissatisfied with the service you received. We would welcome the opportunity to discuss this further and we can be contacted on 01282 851000 or email info@pad-2-let.co.uk .
★★★★★ 5/5
GoogleBrilliant letting agents! Kate at the Barnoldswick office has been super helpful. I was able to view the property I liked really quickly and my letting application was dealt with speedily, with lots of helpful communication. A great team. I’m happy to be renting with them.
Lesley · 10 October 2022
Agent replied · 7 June 2023
Thanks for your lovely feedback Lesley, much appreciated. We look forward to moving you into your new rental home soon. Kind Regards Pad-2-Let.
★★★★★ 5/5
GoogleAbsolute brilliant professional and efficient Company and Service. Would 100% recommend Pad-2-Let to anyone. They go above and beyond and make the process as stress free as possible. To all your team I can't thank you enough. To anyone looking to rent or buy please do not hesitate to use Pad-2-Let you won't be disappointed.
Lisa · 7 June 2021
Agent replied · 7 June 2023
Hi Lisa, thank you so much for taking the time to leave us this 5* review, your positive comments are greatly appreciated. If we can assist you further in the future, please do not hesitate to contact us.
★★★★★ 5/5
Google2 years I had a rental with pad 2 let, any issues, concerns, queries were handled and dealt with promptly and professionally. If in future I decide to rent again I would highly recommend and use this company.
Luke · 8 April 2023
Agent replied · 7 June 2023
Thank you so much for taking the time to leave your review Luke, it really is very much appreciated. We are pleased to hear that you have enjoyed your rental experience through Pad-2-Let and we also thank you for conducting the tenancy perfectly. Many Thanks Pad-2-Let.
★★★★★ 5/5
GooglePad to let were our agent for our house in Nelson for over 15 years. They were excellent. Highly professional, responsive and helpful whenever we had any issues.
I cannot recommend them highly enough
Gillian · 8 January 2023
Agent replied · 7 June 2023
Thank you so much for your lovely review. We are pleased to hear that you've been happy with our service over the 15 years we managed your rental property. Thank you for your loyal custom and we wish you all the best. Many thanks from team Pad.
★★★★★ 1/5
GoogleThe worst agency ever. After two years living in a property of them we had lots of problems with the house and they never fixed it. I'll not recommend this agency at all.
Marlenne · 8 January 2023
Agent replied · 7 June 2023
Dear Marlenne. Thank you for taking the time to leave your review. We note that you are still a current tenant in one of our rental properties, and can see that you reported a problem in January which was investigated by an independent damp specialist. Their report showed the property to be suffering from condensation in a number of areas. They advised that a dehumidifier may help reduce this, in addition to moderately heating all rooms, providing adequate ventilation and to allow air flow in each room. Regarding the attic room it was noted that the air vent had been covered up which will only exacerbate the problem. We have instructed a local builder to check the roof and externals of the property as the damp-specialist thought that the gutters may be blocked. This was only booked in recently and as such we haven’t received their report yet. As soon as we have this information we will be happy to discuss it with you further. In the meantime please feel free to contact us by the normal method of telephone 01282 851000 or email info@pad-2-let.co.uk where we will assist as always in a timely manner. Regards Pad-2-Let.
★★★★★ 5/5
GoogleLove this little cafe 😋 good food, good prices and lovley staff . …
Cath · 30 March 2024
Agent replied · 29 April 2024
Hi Cath. While we always love a 5* review and believe we do make good food, have good prices, and we certainly have lovely staff...we think you may have reviewed the wrong company. We don't mind though, but anyone coming in expecting us to be a cafe might be a little confused to see houses on our specials board.
★★★★★ 1/5
GoogleViewed an appartment and decided to agree and proceed with application the next day.
I enquired about replacing dirty carpets with a contribution towards costs the sales advisor said its negotiable no issue We will look at it.
I drove from leeds to barnoldswick with all paperwork id plus monies only to hear the criterian is very strict which they gave they decided i didnt meet it even before the application.!
ive never experienced such negativity untill pad2let reminded me of the very stringent criterian Even before they knew my credentials
I guess my tan was obvious But id be foolish to suggest it wss racism
Toquil · 8 June 2019
★★★★★ 1/5
GoogleAbsolutely disgraceful it took 3 weeks to have our references organised and confirmed that we had been accepted for the flat. Every time myself or my partner ring we are greeted by abrupt and rude staff. I have mentioned the thermostat and have been told to contact the manufacturers ourselves. Now the French doors are not weather tight and was sent a condescending text message about us not doing things correctly in the flat. Cannot wait to move out. Thankfully our landlord is wonderful shame that cannot be said for the estate agents.
Georgina · 8 June 2019
★★★★★ 1/5
GoogleDrove 3 hours for a viewing to be told I am ineligible because I have pets. They were aware of this previously, as this was clearly stated when booking. Complete waste of time.
Edit following owner response - while the marketing information did state "no pets", my communications prior to viewing did mention that I had pets and that I was prepared to pay an enhanced deposit and/or 6 months advanced rent to assuage any landlord concerns re damage. It was assumed that this would have been taken into account and discussed with landlord before booking the viewing, but it clearly was ignored. My point stands.
My partner was indeed in the area for an interview, she would likely have taken public transport if not for the viewing. We then waited 3 hours for the viewing, and around 2 hours waiting for various staff members.
James · 8 June 2018
★★★★★ 5/5
GoogleI have used Pad 2 Let for a number of years to rent my property. Throughout this time they have been excellent. They have always sourced good tenants quickly, have inspected regularly, have always advised when repair / improvement work was required and sourced good people to carry out this work once authorised. Communication was always professional. I would have no hesitation whatsoever to recommend them and would certainly use their services again if required.
I have also used their Pad 4 Sale process. Again...competitively priced with excellent service throughout a quick and successful sale.
With any supplier I always want good, two way communication and a trusting relationship. They have always delievered.
Paul · 8 June 2018
★★★★★ 1/5
GoogleTenancy of >2.5 years commenced with a filthy house and considerable damage, all of which was disregarded at the move in meeting & inventory report. Fortunately we took photographs (see attached) and I would advise you do too.
Pad2let raised no concerns at exit meeting but later gave various absurd reasons for non return of deposit (cobwebs forming 6 weeks after leaving, horsetails in the garden, storage of dirty unhemmed curtains becoming creased) - in fact they attempted to charge us in excess of the £795. deposit!
Eventually we had to go through the DPS arbitration service who ruled largely in our favour but did charge us for a replacement bath. A bath that was damaged when the shower collapsed. This incident was reported and viewed by Pad2let with no reference to our financial liability yet 2.5 years later they deny knowledge of it; whether that is poor record keeping or dishonesty who knows.
My advice would be to do all communication via email and to take photographs of any area of concern for future reference.
Louise · 8 June 2017
★★★★★ 5/5
GooglePerfect and fully professional, helping with all documents. Definitely recommend it 👌🤗 …
Magdalena · 31 December 2023
Agent replied · 29 April 2024
Hi Magdelena. Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
★★★★★ 5/5
GoogleDon't be put off by the 1 star reviews on here!
I've personally rented with Pad2Let for around 9 years now and cannot fault their service! The Ladies are all down to earth and friendly.
When things need fixing they will always arrange for someone to come round quickly.
If I was renting my own place out I would use Pad2Let!
Thanks for the great work that you continue to do!
Andrew · 8 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
