Trusted Agent profile · Barnet
★★★★★
977 reviews across 2 platforms
49 Brent Street, Hendon, NW4 2EA, Barnet, NW4 2EA
Winkworth's office in Barnet, at 49 Brent Street, is rated 4.0 out of 5 across 977 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely brilliant service from Sandiya Mirpuri. We immediately loved the property and location and Sandiya did her very best for us to get the property. She got our queries answered so quickly. We found it very easy to communicate with her and she is very approachable. So pleased with Winkworth and Sandiya. Strongly recommend them if you are looking a property to rent in Hendon.
Very nice of you thanks!
2/5
TrustpilotDisappointing service
Good service while we were looking for somewhere to rent but has got a lot worse since we moved in. Their management company had ignored a number of our requests, including removing old furniture and having the property professionally cleaned. We have also found that a number of the appliances do not work. This would definitely put me off using them again.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotUnprofessional letting agents with terrible customer service.
Unfortunately I was met with unprofessional letting agents showing me flats that did not meet the requirements sent out to them, while being dishonest about it being the case. Only found out the flat did not meet the requirements after signing the contract. Was forced to pay a hefty price to purchase the required amenities, a minor percentage of which I asked from Winkworth as compensation. They reluctantly agreed to pay, after more than a month of emailing and only after forcing them with an official complaint. Would definitely not recommend under any circumstances - really untrustworthy with terrible customer service.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
4/5
TrustpilotFabian Batchelor was exceptional in…
Fabian Batchelor was exceptional in helping us find an excellent property to rent. Thank you, Fabian, from Winkworth - Kensal Rise.
Thank you for your review Eliane!
5/5
GoogleLovely responsive team to work with.
5/5
TrustpilotWinkworth were exceptional…
Winkworth were exceptional during the sale of our flat.Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExceptional. Highly recommended
Exceptional. Highly recommended.
We’re delighted to hear you had a 5-star experience with Adam and Mille at the Bourne office. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotAaron and his team did an excellent job…
Aaron and his team did an excellent job letting my house. They were responsive, thorough and extremely nice to work with. Highly recommended.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotA predatory scam. Do not use if a student or young.
AVOID WINKWORTH. I am still annoyed months after moving out. I was in a rolling contract, paid up my last month and moved out with plenty of notice - all fine. Out of the blue they then tried to hold me against a contract I never signed/didn't exist and though I agreed to pay if they could present one (said several times) they refused to present one despite hilariously agreeing at the start one could not be found. This went on for several weeks with back and forth phone calls and emails that went round in circles just pushing for me to pay a further 6 months I was never signed to. My mum's partner called in once. Said exact same thing id said. Phone call lasted 5 minutes. And they dropped it, apologised through him and he sent on the message to me that it would be dropped. I was livid. It felt not only predatory and an utter violation but it felt misogynistic on top of it. I am a Senior in my own job so understand associates have rules and policies to follow (and approached Winkworth also how I like to be approached with such complaints) but they completely made things up as they went along, changing stories over and over to try and get me to pay whilst refusing to provide a signed document to say so.Before moving in my friend told me her Winkworth experience which was very similar. I wish I had listened. This is clearly something they have done before and will probably do again in the hopes someone new to renting will just pay out. Vile.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotJenny made what could have been a very…
Jenny made what could have been a very stressful situation of moving out of our home (that is being refurbished) into a rental property very straight forward; taking care of admin on our behalf and liaising with the landlord to cover all aspects of our move and so that we had what we needed when we moved in. I would definitely recommend Jenny in particular and also the Winkworth for the service that they offer.
5/5
GoogleI would like to express my appreciation to Mr Krunal Jethwa for his service and dedication in ensuring I receive the best possible outcome with any issues reported. He is very professional and easy to reach out to. Massive thank you to all the staff at Winkworth!
1/5
TrustpilotWinkworths Barnes: Amateurish and incompetent selling agents
Amateurish and incompetent in the extreme. As sole agents during 4 months of the peak house-buying season, Winkworths Barnes failed to sell our house despite interested buyers, all other properties at similar price-point being snapped up and low stock levels. Childish communicators with zero transaction-management skills. Even after we took our house off the market and formally terminated their agency, they continued to display our house on their website marked "under offer" - when the house was not under offer, they were not our agent and we had not consented to their using a photo of our property for marketing purposes. If you are looking for ineffectual and bombastic service, this is the firm for you.
5/5
Trustpilot5 Stars For Fabian
I would highly recommend Fabian at Winkworth. He was great to work with, made everything so easy. Communication was fantastic. If I was to rent again I most definitely use Fabian.
We're happy to see that you had a 5-Star experience. Thanks for sharing!
1/5
TrustpilotTerrible neglective managment!!!! We have been renting with them for a…
We have been renting with them for a year and a half, always on time with our responsibilities, always updating the managment for any issues with the lift or anything regarding the property. We had an emergency on the 31st of December where the boiler stop working and we were left completely with no warm water and a boiler that for some reason was leaking water! We were provided with emergency contacts which we tried contacting for about 3 days before we get an answer from them refusing to come and check the boiler as they were pretty sure they could not do anything due to the lack of parts( which they didn’t even know from the phone where and what exactly was the issue). After 4 days without warm water a guy came to check and nothing was done. In less words after all managment department was informed with the emergency, as we are talking about month January, even if they send people, who never treated our situation ,with a toddler at home, as emergency, did nothing. We were left for almost a month with no warm water and with the excuse that parts and manufacturers where difficult to find, with no other option and no reasonable deduction of the monthly rent, no help and no options with a toddler the most cold weather of the year!!! And the only response was that they are trying and we can have warm water for a family of 3 by using kettles!!! The boiler was fixed temporarily but still not permanently and we are at the middle of February. The worst managment we have ever faced and now they are asking us to leave with no excuse or reason. I am not willing to deal with this agency anymore and I hope I will never have to deal with such a neglective and awfull situation where they left a family with a young child in the most cold weather of the year for a month without heated water!!! I feel ashamed and disrespected but I have to make this review in order other peiple to be aware!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotTHANK YOU!
THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!
5/5
GoogleNishi's and Krunal's exceptional service and their extra mile for our tenancy and property management is absolutely amazing. They're the best professional agents we have ever come across Thank you again Nishi & Krunal!
1/5
TrustpilotPaying top dollar to live in a damp and disgusting property!
Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.
Afternoon Rajeev. Thank you for taking the time to provide this review. All of the Winkworth offices are independently owned and operated. Unfortunately you have not provided the information of the office that you are dealing with and therefore we are unable to look into this further. I would be grateful if you could provide this so that we can contact the office in question. Thank you in advance.
2/5
Googlehad dealt with one of the staff in the sales side who seemed pleasurable although did not sell my property as it was taken off market. So, decided to use their Lettings team. This started out well initially till Johnny left and another guy took over. Does not respond to emails or telephone messages until I had to bring this to attention of branch manager. A new Lettings manager took over and was professional and good at her job but again, this changed. Got stuck with another who talks at you and had to remind her about good customer services. With regards managing, didn’t do anything but collect fees. They would try avoid doing basic tasks that other agents do. I have had other agents over the years and only decided using their Lettings whilst property was on the market. My entire dealings with them is something I have not had in 10yrs of dealing with Estate Agents and will definitely not recommend them for letting your property.NegativeResponsiveness, Quality, Professionalism, Value
Dear Jo, Many thanks for the review. We take matters like this very seriously although I do believe there has been a slight misunderstanding. During the process you asked Winkworth to do things in an unlawful way which Winkworth refused to do as there are certain laws and property acts which mean certain things have to be done correctly and in a lawful way. There are also specific laws when it comes to deposits and how you cannot deduct from a deposit unless the inventory has been done correctly. We did explain this to you but you kept insisting that other agents do things differently for you. Unfortunately these other agents were not looking into your best interests and just because another agent acts or does things in a certain way, this then doesn't mean Winkworth will follow the same procedures as we could be breaking the law and/or not following the property guidelines for agents correctly. As you can see from other reviews we receive we have a high level of service and do our best to keep our clients as happy as possible by making sure their interests come at the forefront of everything we do. Winkworth would like to take this opportunity to thank you for using our services and apologise if there are some things you are still not happy with but I do hope this clears some things up for you. Regards, Daniel Levine - Branch Manager
5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
1/5
GoogleHad a viewing scheduled with Fin Lamb who didn't even show up. I was waiting in the rain and had travelled over an hour on a Saturday to get there so you can imagine my frustration. When I got through to him he said he had called me in the morning to let me know the property had already been let but I had no missed calls, voicemail or email from him.
Dear A A, please let me first apologise for the inconvenience caused, Finn had made a number of calls to applicants who had viewings booked in for this property to advise them that their viewing was now cancelled due to the property being LET. I can confirm that a call to your number was attempted. I do however, understand how frustrating it can be to travel somewhere for it to end up being a waste of time and for this I do apologise again for the mix up in communication in this instance. If Winkworth Hendon can be of any assistance in the future we shall do our upmost best in order to help you. Daniel Levine - Branch manager.
5/5
TrustpilotWINKWORTH HEND0N EXCEL
I've been with Winkworth Hendon for 17 years maybe longer. ''The business was recently sold and I was concerned about how the new management would work for us. I worried unnecessarily-everyone working for Winkworth (Hendon) management has done a superb job and I have great faith in them They are super efficient, use IT well and are very responsive-not a weak link.
5/5
TrustpilotNishi Shah at Winkworth Hendon is a…
Nishi Shah at Winkworth Hendon is a fantastic property consultant. She was respectful, friendly and very helpful during our entire viewing process. I would recommend her as an excellent consultant.
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
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