Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Winkworth Bow
Winkworth Bow - avoid at all costs. Please look at the Google reviews before you work with this branch. Why the management of Winkworth don't see an issue with this is beyond me. We are currently in the process of raising with the Property Ombudsman and would avoid at all costs.
Stephanie · 21 June 2024
★★★★★ 5/5
TrustpilotExcellent service
Shilpa & Kevin are a great asset to Winkworth. I am sure my purchase, which was linked to a sale elsewhere, would not have been possible without them. They liaised with solicitors on both sides of the sale and were able to get it over the line with little fuss.
Eric · 7 July 2024
★★★★★ 5/5
TrustpilotFantastic service
It’s been a real pleasure dealing with Winkworth. I mostly dealt with Natasha Conti and she was a real delight, incredibly professional and friendly delivering a service I possibly can not fault! I have highly recommended Natasha and Winkworth to my friends and family.
Stephanie · 21 May 2018
★★★★★ 1/5
TrustpilotThis company refused to rent me an…
This company refused to rent me an apartment on the last day before I was supposed to move in.EVEN THOUGH I HAD PASSED THE TENANT REFERENCING THROUGH THE INDEPENDENT - BLINC UKI had to rearrange everything as I had nowhere else to stay.Try to avoid these guys.
Nazaret · 24 March 2022
Agent replied · 27 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotProperty management
Nishi has been a pleasure to deal with through out the process of letting our property out.She provided us with all the information we needed upfront and was there to guide us through the whole process.
Anar · 13 May 2021
★★★★★ 5/5
TrustpilotVery helpful and efficient!
Very helpful and efficient. Shilpa and her team reached out to help my elderly aunt rent out her flat. They were thorough, responsive and found a good client in a short while. Definitely recommend using them!
TL · 8 May 2021
★★★★★ 5/5
TrustpilotHighly Recommending Winkworth in Hellesdon, Norwich ...
Winkworth were a breath of fresh air when it came to selling my house. Andy, Neil and Max are very personable, knowledgeable and efficient; it was a real pleasure to deal with them and I wasn't surprised that they quickly found me my lovely buyers. What impressed me most is that every time I contacted them, they knew exactly who I was, this being in marked contrast to the previous agents I had used. Well done, Winkworth Hellesdon - and thank you all once again!
Hazel · 12 January 2022
★★★★★ 5/5
TrustpilotTrish has been outstanding and a real…
Trish has been outstanding and a real credit to Alex and the Winkworth team. We would highly recommend these Agents to anyone looking to move into the Canada Water area. A massive thank you.
Jo · 8 September 2021
★★★★★ 5/5
TrustpilotFor the Kensal Rise Lettings team…
For the Kensal Rise Lettings team Thankyou for all your work in successfully letting our house again. Always quick and responsive to any issues, keeping the process moving. Thankyou also for the additional support during the last 2 years it was much appreciated.
Jessica · 15 August 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
TrustpilotWinkworth Blackheat
Never ever rent a property from this agency. The estate agent is there for you only until you sign the contract and pay the money. The agent hid from us so many problematic issues in the property and our issues started from the day we moved in. And of course, the agent doesn't want to hear from you, as they have management company. We had an emergency a week ago and called an engineer as recommended by the agency. Same problem has happened today, out of the working hours of the agency and we called the same engineer, who would have come immediately if the agency had paid him for the job done a week ago... We had to wait for pretty some time for the agency to open and another 5 hours to take care of our problem. The absence of heating and hot water as per the property manager is NOT an emergency, so we stayed in cold for nearly 15 hours. Such a disgrace for Winkworth.
Veselina · 30 November 2021
★★★★★ 1/5
TrustpilotStay away at all cost
I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.
Amit · 12 November 2021
★★★★★ 1/5
TrustpilotTerrible Experience
Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.
C · 4 October 2020
Agent replied · 27 October 2024
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
★★★★★ 1/5
GoogleTerrible experience. First of all, you are being chased to “send your copies of passport ASAP” because you haven’t replied an email for 3-4 hours as you were at work (the funniest in this is when you send 2 emails and you don’t have a reply for almost a week). When I sent my documents, I am asking if the stated date on my email can be agreed as a moving date, the only reply I get is a “thank you”. Therefore I am replying to this email asking when the contract will be sent so we can give our notice to the current flat and no answer for 4 days. From there, I simply re-send an email after 4 days and still no reply, all this knowing that I was of course holding to give my deposit to my current flat. My partner call the agency the morning after and ask for the agent, she receives as an answer “he is busy he will call you back”. As obviously no phone calls are given back, she calls again later in the afternoon and after insisting (as she was having again the same answer) the call is finally transferred to the agent (how funny). Then the both not professional and respectful agent (his name is Sean by the way) simply states over the phone that “everything is agreed, the moving date is agreed and we stick to it and we don’t send the contract straight away as per law, there is 10 days period to be sending it”. The very funny part in all this is:
1/ It is not a problem for us to not have a contract before giving our notice AS LONG AS WE ARE BEING MADE AWARE by the agency by simply replying emails
2/ Except a “thank you”, I never received a proper agreement on the moving date so how come suddenly can you state over the phone that the it is agreed mainly when I was actually holding my deposit waiting for a reply
3/ Even if I have been informed that the “enquiry is confirmed while I pay deposit”, the agency knew I was waiting for a reply to give my deposit but I believe this unprofessional agent just doesn’t bother when it comes to future tenants....
When I am sharing all this as well as my disappointment by email, I am having a very quick reply (how funny) saying that I will be refunded and they will not move forward as “there is no point moving forward if I am not happy with their way of working”. The very funny part in all this is, as stated over the phone to the agent and on my email reply, it is not that I am unhappy about their way of working, I am unhappy with him not doing his job properly and him being disrespectful and unprofessional simply because he can afford himself of being so (as we all know that future tenants don’t have to be respected as they are never in a position of power when it comes to renting).
Finally, the agency should be the one making the agreement between the tenant and the landlord and shouldn’t be the one suddenly deciding to end up a contract as they just don’t like to read the truth. Can you realise, if we would have given our notice to our current flat, a simple email of complaint could have put us in a very difficult situation because people (that are suppose to be assisting us) are too proud to read the truth and question themselves, how crazy... and the landlord in all this... well I believe they will make up a story to him/her but I wish he/she knew how the agency deal with future tenants as in the end, he/she is being impacted too....
This situation with future tenants not being respected by agents just because “if it is not them it will be someone else” and where you feel you have to beg for everything, it needs to stop! Unprofessional agents like the one we were dealing with may tend to forget that without tenants, they would not have a job....
In my opinion, to avoid.NegativeResponsiveness, Quality, Professionalism
Pierre · 24 October 2021
★★★★★ 5/5
TrustpilotAll communication was exceptional and…
All communication was exceptional and absolutely all the time I spent at your place I felt extremely pleasant and well treated from all points of view! thank you from the bottom of my heart for your help and all your efforts for me
Vasi · 28 September 2024
★★★★★ 5/5
TrustpilotGreat service
Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.
Christopher · 5 April 2024
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating, Christopher. We really appreciate your business. Please let us know if we can do anything for you in the future.Winkworth Client Relations
★★★★★ 5/5
TrustpilotFantastic service.
Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.
Teresa · 3 August 2022
Agent replied · 27 October 2024
We're happy to see that you had a 5-Star experience. Thanks for sharing
★★★★★ 1/5
TrustpilotBelligerent, argumentative, unprofessional, rude
Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.
Demand · 7 July 2021
★★★★★ 5/5
TrustpilotTiverton Branch excellent
Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.
Winter · 22 October 2023
Agent replied · 27 October 2024
We're happy to see that you had a 5-Star experience at Tiverton. Thanks for sharing!
★★★★★ 5/5
TrustpilotI have rented my flat out through…
I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.
Lisa · 5 July 2023
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
Elsabe · 1 October 2019
★★★★★ 5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Signe · 2 November 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotGood job Winkworth and team!!
I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!
R.A.Bhuiyan · 9 May 2021
★★★★★ 5/5
TrustpilotThank you very much Faraz Ahmed.
Thank you very much Faraz Ahmed and all the staff at Winkworth. Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our working with them. Highly recommend!
Maria · 14 March 2023
Agent replied · 27 October 2024
Thank you so much for your kind words, Maria. We really appreciate you taking the time out to share your experience with us, and we agree, Faraz is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleGraham should be proud of his team, particularly Marc who was an absolute gentleman throughout. Marc made the whole process very easy, was communicative, clear and ensured the whole process ran smoothly and easily. I cannot recommend Marc enough.
Joey · 25 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.