Trusted Agent profile · Barnet
★★★★★
633 reviews across 2 platforms
99 Russell Lane, Whetstone, London, N20 0BA, Barnet, N20 0BA
Hunters the Estate Agents's office in Barnet, at 99 Russell Lane, is rated 2.5 out of 5 across 633 reviews on two platforms, including 56 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Hunters the Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
1/5
TrustpilotThis is one of the worst company ever
This is one of the worst company ever. My deposit is stuck with them for more than 4 months now. mary.mcgarry is the worst representative to work with. they never respond. we have been following for 3 months over call and emails but they pick up call and then keep saying we will get back to you. Never wok with Hunter.
1/5
TrustpilotBy far the worst service I've received at South Manchester Branch
By far the worst service I've received from a company when applying for a job. Apart from inappropriate expressions towards me on the phone, the South Manchester branch owner Alan Sutton called me 'small minded' on email. How inappropriate is this for a business emphasizing 'customer-centric approach'. They're right when stating they're transparent though. Clearly shows who you're dealing with from the first few interactions.I've applied for one of the positions at Hunters South Manchester Branch. One of the team memebers rang me to arrange an interview and asked details about how I'd be getting there and when I gave him my address he confirmed it would have been a 20 minute drive. It was my mistake for not confirming the branch location. However, due to this timing reference, I assumed it would have been the Middleton branch. I've had to rearrange the interview once for personal circumstances. On the day when I was going to attend the interview, I've clocked they were calling from the South Manchester branch as it appeared on my recent calls. This is when I've realised it wouldn't have been the Middleton branch and called to check with them. When they confirmed the address, it was an hour drive from my place. When I tried to explain this to this person I was speaking to (Didn't introduce themselves. I assume it was Alan Sutton from the communication style I've now established), they said to me 'try not to waste anyone else's time'.Furthermore, I've written a formal complaint to which Alan Sutton replied with personal insults including ''It does seem to me that you displayed no aptitude for the geography needed or consideration for others, to support the excellent reputation we hold.''; ''All staff have full professional qualifications. Do you have any ?''; and the best ''we are lucky not to employ small minded and opinionated people''. Alan clearly showing how open minded he is, yet being so transparent. I am glad this situation has happened to me to find out what kind of treatment and service is provided to customers in this so 'reputable' and 'professional' company, as I would not like to be employed by such 'professionals' in their field.
5/5
TrustpilotHunters, Woodseats Sheffield
Hunters Sheffield Very professional estate agents in Woodseats, Sheffield.Right from the start when Steven valued the the property we knew we were in good hands.Sophie did a great job of showing people around and selling the house.And Jo was regularly in touch, updating and advising us and dealing the parties in the chain below us, solicitors, buyers and other estate agents. Great Job, thank you 😊
1/5
TrustpilotDo not take responsibility or interest…
Do not take responsibility or interest in the legalities of what they are selling. For instance, they have had a Goldthorpe S Yorks property on there books since at least 2017 ( when it was reduced in price). The property includes a building in the yard, which might have been sold separately. Person on the phone, did not know what the status of the property was.Park Rd Barnsley. Very large garden, with planning permission for house, actually permission is expired and owner of property sold land to company he owns. Have pressed on whether the owner is in a position to sell the land. No answer.Everyone at an individual office is given a title such as CEO
1/5
TrustpilotEstate agent was the rudest I've ever…
Estate agent was the rudest I've ever seen. Property was rented and we were not told before making a 1 hour trip. Arrived 4 mins past agreed time and we were insulted beyiond measure. I wish I could take legal action against them.
5/5
TrustpilotHunters Percy St Branch Newcastle Upon Tyne.
I needed to sell a flat & came out of M & S & saw Hunters I went in & was greeted warmly by Bo TsangThe way Hunters photographed the flat was lovely &the video of the property made people feel they wereinside the flat. Anytime I contacted Bo Tsang or Steph-Pert-Thomas I got good service & any concerns were addressed quickly. Way Above Average help, lovely people who do their very best fora customer. I used the Percy St Branch in NewcastleIf you need to buy or sell go to HUNTERS
1/5
TrustpilotThis is the worst letting agent we have…
This is the worst letting agent we have tried to deal with. We are customers trying to let for the next 5 years. We are looking for properties in Tamworth and after 5 applications on line have never heard anything not even a call or email. Come on Hunters this is not the way to do business. Very unhappy couple in 50s and 60s
5/5
TrustpilotHunters, Elland
Hunters, Elland.Grateful to have Chantelle and the team assisting my elderly mum who really struggles with online use. Nothing was too much trouble for them and they took the extra time to get her moved in properly.Lovely staff and very helpful.
4/5
TrustpilotHunters (Bingley) ok for letting and sale
I used Hunters (Bingley) for letting and for a sale. They managed letting better than premier lettings in Bingley that I had been using. And they put in the leg work for the sale when things needed chasing.
5/5
TrustpilotExcellent service from Shaheel Bucktowar
Someone recommended Hunters to sell our property, Shaheel Bucktowar was the agent who successfully sold it at the asking price and literally within 2 weeks!He gave good advice and listened to what we wanted.He communicated throughout and I was super happy with the whole service.I will definitely be recommending Hunters.
5/5
TrustpilotHunters Chapeltown Sheffield
Ones again brilliant service from the team at Hunters Chapeltown Sheffield ! They really do take the stress out of finding good tenants for my let properties .I wouldn't use anyone else .Naomi was fantastic she kept me posted throughout theprocess THANK YOU AGAIN HUNTERS !!!
1/5
TrustpilotSutton Coldfield branch
Where do you start??? No online presence, rude staff and a general disinterest in selling my house. Don't use them, they are rude, obnoxious and really have no interest in selling your property. There is no personal service at all. A disgraceful attitude from staff too.
5/5
TrustpilotLisa Horsey what a Diamond she helped…
Lisa Horsey what a Diamond she helped me & my wife With the forms nothing was too much trouble Thanks Lisa
1/5
TrustpilotHunters Sidcup.
This review is specifically for the Sidcup Branch. Having failed to secure a sale with another estate agent due to the purchaser failing to provide a Mortgage and finding that estate agent not very helpful I relisted it with Hunters, after explaining I only want honesty regardless of what the situation is. I gave them the names of the previous people who wanted to buy my house but couldn’t because they couldn’t finance it and was assured that I would get great service. The house was listed, viewings made and an offer was accepted.we found a house to buy and the process began. 2 months later, my buyer still has no mortgage offer, I’ve incurred costs with the purchase and buy a chance conversation with Hunters I find the name of my new purchasers.when I check my records its only the same people who attempted to buy it before.Hunters had completely failed to run a check on these buyers and clearly hadn’t used the information I’d given them.From that point onwards the whole process just got worse, weeks passed, empty promises made,deadlines missed. I have nothing but total distrust for this Branch who lied, failed to answer calls and emails yet desperately tried to hang on to the sale without once apologising for their failings. Anyone thinking it using these amateurs, I would advise to think again.
1/5
TrustpilotTwo Faced Liars
Hunters actively prefer Google reviews, and don't monitor their Trustpilot account I wonder why? Could it be that the truth can be found HERE...?Initially, staff were very polite and helpful. However, then they became blunt, shirty and dragged their feet. Tried to put me off after a viewing, and then got caught in a blatant lie. Brigg branch okay, Gainsborough branch...just awful...!!!Worst experience I've ever had as a tenant, and a property owner. Will be avoiding Hunters like the plague from now on - blacklisted - and would urge caution if YOU are thinking of using them
1/5
TrustpilotWould not reccomend
We bought our house through Hunters. Would wait days for responses to emails, take multiple attempts to get them to pick up the phone and when we did get our new home we found that it was full of an absolute mountain of crap. So much for any due diligence before selling the house? Do they not check that the previous owners leave it in an acceptable state before handing it over?
1/5
TrustpilotUnprofessional - don't use this company
I am a landlord to a small studio in Leeds. Kirsten Airs agreed to drop their 12.5% plus VAT fees down to 10% including VAT, but then didn't do so. She has been avoiding my calls ever since, despite me threatening legal action and to raise a complaint with the ombudsmen. If you are a landlord, I would suggest you don't use this company.
5/5
TrustpilotGreat service from Stourbridge
Great service from Jack and Ellie at Hunters Stourbridge. Ellie was proactive in chasing parties in the chain throughout the process and phoned regularly to provide updates which helped take some of the stress out the process.
1/5
TrustpilotDon't fix the leak for 8 months
They respond only to the simplest things. Whenever it becomes tiny bit more complicated - nothing is taken care of. We have a leaking pipe on the outside of our property for 8 months. We let them know about this in the first several weeks of our tenancy. Over 8 months it's been back and forth, and NOTHING about this leak has been fixed. Every time someone takes a shower, we have a shower in our conservatory. They do send the workers, true, but only when there is no rain. And these are new workers every time, who look at it, scratch their heads and do nothing.You need to chase them every day, if you want to have anything done. They don't care about you, don't care about the property. The worst experience with the estate agents in my 12 years of renting.
1/5
TrustpilotThe worst of the worst
Horrific - DO NOT USE unless you want your property to sit on property apps and social media overpriced for months with no viewings. Hunters Folkestone never checked who owned the property that they listed. I was the legal owner and they had the tenant sign the contract which they then proceeded to lose along with the set of keys. They never informed us that the agent managing the listing had left, no feedback on the 3 viewings they arranged, and the open day they promised never materialised. No calls no contact no marketing. Nothing. When we decided to withdraw the property we had to ask more than once for the listing to be taken down. Went to the branch to collect keys and it was shut long before closing time. The level of incompetence and appalling customer service is truly staggering.
1/5
TrustpilotRude Agents
Rude Agents , impolite responses and not helpful at all .
5/5
TrustpilotSelling 57 Ambler st , Castleford.
Hunters at Castleford provided great service from start to finish while selling my house. Lisa,Sally, and Holly,kept us up to date with every step.19th dec 2022 to 12thMay 2023.many thanks Mrs Julie Mallister.
1/5
TrustpilotOne of the WORST agencies you can work…
One of the worst agencies you can work with. We booked a viewing for a house, confirmed it that day, drove an hour, and nobody bothered to come. When finally reaching them, after numerous phone calls, they just said they tried to contact us for another day. We had no phone calls, no messages, nothing. The lady I talked to was stunningly rude and yelled constantly. Please STAY AWAY FROM THEM.
1/5
TrustpilotTHIS RELATES TO HUNTERS IN NORTHENDON…
THIS RELATES TO HUNTERS IN NORTHENDON M22 4FZ.I have been using Hunters for the last two years and I have to say they are shocking and that is an understatement. Do not use this company. You constantly have to chase them to do things which your paying them for and they never answer their phone. This place is run by Alan who seems to have a chip on his shoulder and under him is John who simply makes it up as he's goes along. I've just ended my agreement with them and my tenant called to say despite promises from them to refund the deposit he still hasn't been paid and could I call them I just did to help him out and was told by Alan they no longer work for me. Just being an absolute idiot with an attitude. He then hung up on me. I went their last week to get the keys back and Nick had been dealing with my account, got told by John he wasn't there and then 5 mins later he walks out of the back room. Just a couple of examples of the way Hunters operate. Stay away from them is my advice. Plenty of estate agents in this area to go to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hunters the Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
