Hamptons Totteridge and Whetstone Sales reviews in Barnet

★★★★★ 5/5

Google

Estate agents get bad press.......but Hamptons in Whetstone must be an exception. We have just exchanged contracts on the sale of our house and have experienced a truly professional service from Hamptons. From Nicola, Head of Sales, (who valued the property) to Debbie and Michelle who conducted all viewings - and Debbie again who managed all offers, negotiations and events leading up to exchange - the communication and expertise demonstrated was simply impeccable. We would not hesitate in recommending them and using them again ourselves if the need arises.

Clive · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent support from Hamptons (Bath)

After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!

Chao · 7 May 2021

★★★★★ 5/5

Trustpilot

Great Rental Experiences

Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.

Alan · 8 November 2024

★★★★★ 5/5

Trustpilot

Sarita Sainsbury has been an…

Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.

Amanda · 29 June 2021

★★★★★ 5/5

Google

Thank you David Silver for helping us let out our property. Your advice and guidance throughout the process was brilliant. We very much enjoyed working with you and if you are looking for a professional and friendly service we would not hesitate to recommend Hetheringtons to anyone who asked us.

Danielle · 26 October 2017

★★★★★ 1/5

Trustpilot

Avoid to use Hampton as a tenant or landlord

The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.

Efi · 29 September 2022

★★★★★ 1/5

Trustpilot

Awful experience dealing with Hamptons…

Awful experience dealing with Hamptons and especially Rebecca Voller at the fleet office. Hamptons need to think about the experience of the customer and the agent was truely offer in her dealings. Quite frankly I would never deal with Hamptons for buying and selling houses.

Gemma · 16 March 2024

★★★★★ 1/5

Google

Very unprofessional.avoid agency

Danial · 10 March 2026

★★★★★ 5/5

Trustpilot

Elle Seaby - Great Property Manager

We've been with Hamptons for a while, and they've always provided a great service. Our property manager Elle Seaby is a superstar. She is extremely patient, knowledgeable and is always happy to help. We previously had some issues and challenges with tenants, and she was so helpful and professional throughout. We don't worry about our portfolio with her as they're in good hands!

Erika · 2 November 2022

★★★★★ 5/5

Trustpilot

Kellie Williams has been managing my…

Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.

Sara · 21 April 2024

★★★★★ 1/5

Trustpilot

NOT RECOMMENDED

NOT RECOMMENDED. These people will charge you a fortune in management fees for absolutely nothing. I have had to do all the emailing and sorting out from overseas despite paying for a full management service. I have complained but been ignored. I have asked for my complaint to go into the formal complaints procedure but I am still ignored. Classic attitude of companies these days. They just ignore your complaint. No customer service at all.

Bonita · 19 March 2023

★★★★★ 5/5

Google

We Decided to use Hetheringtons after seeing them in action at a house we were interested in buying, we liked the enthusiasm and the professionalism of the person showing the house. This was what we wanted to have when showing our home to prospective buyers. Mark Goss was the lucky individual given the job of showing our home and we found him to be courteous and professional and very easy to deal with. I would highly recommend Hetheringtons if your considering selling your home and if I ever decide to go through the pain of buying and selling I will be looking at using them again although I hope it wont be for a long time.

Ken · 26 October 2018

★★★★★ 5/5

Google

Hetheringtons in Whetstone managed the sale of my house and purchase of a flat for me in September 2017 and both events happened perfectly, professionally and very happily. I cannot rate them high enough! Without exception I found all the team within Hetheringtons knowledgeable, professional, totally competent and unbelievably helpful. Debbie Sammut was the person I dealt with the most and she was fantastic - always available, always helpful and guiding me so correctly that in the end I believed she knew what I wanted more than I did! She ensured that the sale of my house occurred without any problems and then found me a perfect flat. All so much appreciated! Can't thank her and the team enough!

Deana · 26 October 2018

★★★★★ 1/5

Trustpilot

I caution anyone planning to buy/sell a…

I caution anyone planning to buy/sell a property with Hamptons Chelsea, especially using Nick Hubner, Senior Head of Sales Chelsea after Mr Hubner sold me a flat without running water in the kitchen and refused to help in sorting problem. In his own words: 'I can only sympathise. I wouldn't have a clue'. To which I fully agree. Big talker, no action, arms 'length, unhelpful, grab the money and run, is how I would describe Mr Hubner. Terrible experience. Great shame.

Francoise · 8 September 2022

★★★★★ 1/5

Trustpilot

Incompetent Staff with no concern to service delivery

I am not one to usually complain in a public forum, unless the experience has been so horrendous that it warrants such action. We are owners of properties that used Hamptons for a few years on two units within our portfolio. They used to be great! However, at the latest renewal, I have never experienced such incompetence from what should be a "professional estate agent."Mentioned to them that our colleague who usually handled renewals was on maternity leave (on two occasions) and to update their system with an alternate email address for communications and renewals. Confirmed this is done on both occasions and yet when it comes to sending documents, they continue to send to the colleague on maternity leave. To makes this worse the documents are protected so no-one else but the recipient can view. How difficult can it be, to update a system with a new contact detail?Emails never get responded to or take about 1-2 weeks. When they do come, apologies are frivolous with no real action on resolving but rather just a generic "sorry".In the end we had to inconvenience our colleague (who had just given birth) to access her emails and authorise a renewal as waiting for Hamptons would have either never happened or would have delayed our renewal beyond expiry. Absolutely shocking service delivery, and to date no apology instead they send an invoice for their fees! Would definitely not recommend this agency to anyone who is looking for a professional firm that values clients small or big with respectable service. Many better options available else where with better fee structures too. I hope this helps anyone else who is considering a good estate agent.

Tashin · 8 September 2022

★★★★★ 1/5

Trustpilot

The house next door to us in Henley

The house next door to us in Henley - on - Thames is rented out on behalf of the landlords by Hamptons. At the end of June 2018 I telephoned their contact number to request that they arrange for someone come around and chop down some bushes that are encroaching on our garage roof which need fixing. I was told no problem this would be done within a fortnight. Here we are the first week in September and after a number of polite phone calls and a visit to the local office we are still waiting. At some point in the near future we may put our house up for sale, guess who won't be getting the business.

John · 5 September 2018

★★★★★ 1/5

Trustpilot

I would leave zero stars if I could

I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.

Greg · 21 October 2024

★★★★★ 1/5

Trustpilot

Hampstons Sales Agents - Clueless, Rude & show a lot of apathy

So far met two Sales Agents from Hamptons in Stanmore. First one knew absolutely nothing about the property she showed me. The Second one I met gossiping in their Marketing Office on the development site at Heathbourne Village, Stanmore. A lot of apathy & rude - the property I was meant to view had (apparently!) been sold on the previous day but didn't bother to call on the day to let me know. She opened the appointment diary& only 2 appointments on the day - not as if run off her feet. In the heatwave with the appointment at mid-day, I could really have done without the trip.No clue on how to deal with prospective buyers. Both in different ways behaved like they were a charitable org doing me a favour.

Amk · 14 August 2022

★★★★★ 1/5

Trustpilot

Inefficient and opportunistic

Hamptons has been very punctual and helpful when it comes to sign contracts and seal the deal for renting apartments. We had a terrible experience,after that, as the agents wouldn’t respond to us in an efficient manner when it comes to fix things at the start of the tenancy. After 3 weeks we still believe that the flat we moved in to wasn’t sufficiently cleaned properly, which was promised at the start of the tenancy and no one seems helpful in fixing this issue. We are in disbelief of the inefficiency of the office in Paddington. When it comes to send money or finish contracts they are super responsive, however after, we had the worst customer experience I have ever seen . The day of our move in, WE had to contact them in order to get keys for the new flat, and never received any help after that. At this time, after 3 weeks of moving in, we still haven’t received any help to solve minor issues.

Tommaso · 12 October 2024

★★★★★ 5/5

Google

I cannot not recommend Hamptons Whetstone highly enough in particular Debbie Sammut. From the moment we listed our property in N20 with Hamptons Debbie worked tirelessly to bring suitable buyers to view the house, we quickly received an acceptable offer. She then ensured a smooth journey to exchange. Anyone wishing to sell in N20 should have Hamptons represent them.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 October 2022

★★★★★ 5/5

Google

We recently purchased a new property in Whetstone, it was actually Hamptons agent, Debbie Sammut, that gave us the best service. She was professional, responsive and was the one (over our own solicitors!) to keep us informed of what was happening. There were a few challenges along the way and Debbie helped us see it over the line. We are grateful!PositiveResponsiveness, Professionalism

Vanessa · 25 October 2022

★★★★★ 5/5

Google

Hamptons were our buyers agent and they were amazing from beginning to end. I wished they had covered the area we were in so they could have dealt with our sale! There were difficult times and Debbie especially did all that she could to make our purchase as easy as possible. The sellers were wonderful and a contributing factor will have been there relationship with Hamptons who made a stressful time easy. Big thumbs up from us

Shelley · 26 October 2019

★★★★★ 1/5

Trustpilot

Hamptons letting service for landlords…

Hamptons letting service for landlords not fit for purpose. Hamptons managed my property in Stratford upon Avon in a very unprofessional way. They have very poor communication and mis managed the property while still charging very high fees. After requesting a section 21 to be sent to my tenants at the end of their contract, Hamptons filled out the form incorrectly. Do not trust them to manage your property. Sorting out the mess and mistakes they made has cost me time, money and stress. JUST read response from Hamptons and have already contacted customer care to make an official complaint.

Helen · 21 July 2022

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Hamptons

My experience with Hamptons has been positive, largely due to the exceptional assistance provided by Ms. April Keane. When I found myself locked out after forgetting my keys inside the house, she went above and beyond to help me. Instead of having to call a costly locksmith, Ms. Keane promptly arranged for a spare key, saving me both time and money. Her professionalism, responsiveness, and willingness to resolve the situation efficiently were greatly appreciated. Hamptons is clearly committed to providing excellent customer service, and Ms. Keane’s efforts reflect the company’s dedication to client satisfaction.

Lia · 4 October 2024