Wigwam Banbury reviews

★★★★★ 5/5

Google

we've never worked with a more helpful bunch of guys. From start to finish Ian, Darren & Rossi were amazing. Even with our persistent questions their communication with us as sellers was top notch. I truly believe that without their help, support and knowledge of the market our sale would have not gone so smoothly! Whether you are looking to buy or sell, use Wigwam! You won't be disappointed. Thank you very much to you all. SJ

Sarah-Jane · 29 July 2020

★★★★★ 5/5

Google

I've bought and sold properties several times and never come across agents as motivated, personally engaged and supportive as Simon and the team at Wigwam, Banbury. The progress of my sale was by no means smooth - there were complications - but this is when, more than ever, one needs agents one can trust and talk to, and Simon, Siobhan, Flo and Darren were generous with attention, always positive and trustworthy. My thanks to them again.

Diana · 23 February 2019

★★★★★ 5/5

Google

I can't thank Ian and Rossi enough for their hard work, professionalism and understanding when selling my property. Nothing was ever too much they were both fantastic and a credit to the agency they work for. They work well together and the communication was very much appreciated. Thanks again. C R

C · 23 February 2020

★★★★★ 1/5

Google

We were tenants with Wigwam for 5 months before we resorted to requesting a break in contract. They were very eager to get us into the property at the start, which we later construed was due to the fact that we hadn’t been able to view the property in person, and so hadn’t picked up on many issues that may have been more obvious in person. Warning bells went off as soon as we went to collect the keys and saw damp penetrating an area of the wall in one of the bedrooms. The check-in clerk told us this had been a long-term issue. At this point, it just looked like the fresh coat of paint hadn’t dried properly. When we moved in a month later, the wall had deteriorated significantly. I took photos and sent these to Wigwam - which was the point from which we started to learn that this company is completely inert when it comes to their legal responsibilities for the welfare of their tenants. Other problems quickly revealed themselves (some of them superficial, some more hazardous), that became innumerable “we will sort it out” situations, followed by radio silence. About two months after we moved in, we started hearing vermin in the walls and under the floor. After reporting this also received no action from Wigwam, we investigated where their possible entries might be, and found traps under the kitchen counters. In other words, this was clearly a persistent issue that had not been dealt with before we moved in. We were both horrified at this, given that we were told nothing about it, and should one of the traps have caught something, we would be none the wiser. It increasingly started to feel to us that since we had paid 6 months’ rent up front, Wigwam had exploited our situation (moving from a long distance, and needing a lease that would allow cats). After months of repeated requests for repairs and pest control, mould and damp, an unfinished staircase, sulphurous, poorly plumbed pipes and dodgy light fixtures - a floorboard under the carpet caved in (this was the last straw for us). Wigwam consistently blamed their management company rather than admitting any liability themselves. However - as soon as we made it clear to them that, while we are polite tenants, we are not pushovers, and our request to break contract was more than reasonable - we miraculously had visits from both pest control and a surveyor within a couple of days (actions we had been chasing for months!). To break contract and get a reference form Wigwam for our new tenancy, we had to pay another three months’ rent. Wigwam even framed this proposal as a “goodwill” gesture, which is remarkable. Repeatedly, we explained that the property should not have been let to us, given its problems, and that the recurrent issues were not dealt with in a timely manner. Waiting over a month for pest control is shocking. Waiting six months for someone to come and clean the garden, make the decking safe to walk on, and have a surveyor look at damp - is just unbelievable. A fair resolution would have been to allow us to leave (we were already willing to forfeit the last month of our up-front payment), so that all these issues could be properly dealt with. Were it not for the fact that we needed the reference and were desperate to get out, we would have pursued a resolution for this total mess via TPOS, and are currently considering reporting Wigwam to Trading Standards. Frankly, we feel like we were exploited, and treated as nothing more than cash-cows. My advice to other tenants would be: always agree to an initial 12-month lease and don’t allow the letting agent to pressure you into something longer (which is what happened to us, and we now interpret this pressure as a warning sign, to lock us into a long-term contract for a faulty property); always view the property in person if you can (Covid stopped us), as letting agents may not give you a comprehensive picture of a property - and if it’s Wigwam, expect them to be deceitful from the start.

Madeline · 11 June 2021

★★★★★ 5/5

Google

Having just moved to the Banbury area and short on time, Wigwam were fantastic in getting us viewings at short notice and giving us info on the different areas. After a few viewings we found something re really liked, put in an offer, and so far the process has been relatively quick and painless. Always on hand for any questions and felt they were personally vested in our interests, rather than just another sale and client. I would highly recommend Wigwam if you are buying or selling.

C · 23 February 2018

★★★★★ 5/5

Google

We have bought property through Wigwam and have used their lettings service extensively as we rent out a number of properties in Banbury, and I can't recommend them highly enough. They are very efficient and pro-active, nothing is too much trouble, and they are very willing to be flexible. We've dealt with a number of other agencies in Banbury and sometimes you wonder if their young agents have ever sold a property before. The Wigwam people know the market inside-out, they give you good solid advice and they are always approachable.

Tim · 23 February 2018

★★★★★ 5/5

Google

We were after a quick sale on our property. After being disappointed with our original Banbury based estate agents, we changed to WigWam. What a difference! The service was excellent from start to finish. The WigWam team worked tirelessly to secure an acceptable offer. Once that was in the bag, completion took just under 6 weeks. Our only regret was not to have gone with Wigwam in the first place. If you want to know why they are different, just visit their Banbury office, it’s a great place. Very professional service. Highly recommended

David · 23 February 2018

★★★★★ 5/5

Google

Each of the Wigwam team will treat you with care, and will give you time of day. My experience with them was that they get the balance between the business and personal side of things right, much more than other agents do. This is so precious when it comes to one's home. I came back to help my mum with a difficult house move, and after dealing with many estate agents, I'm grateful to Simon, Darren and Siobhan.

Liam · 23 February 2019

★★★★★ 5/5

Google

Was very impressed with Wigwam during a potential purchase through them, on the flat viewing Darren was knowledgeable and gave his unbiased views not like some estate agents.

Adam · 23 February 2019

★★★★★ 5/5

Google

Siobhan has gone above and beyond for us as a letting agent. She worked miracles so we could move into a safe place with our children when we came from overseas and made us feel welcome and part of the Wigwam and Banbury family. She was so great that we made sure to rent through her a second time, no other letting agent could hold a candle to her and her personal touch.

Eva · 23 February 2018

★★★★★ 5/5

Google

Great and perfect Experience with Wigwam .They are always there for any support and help,thank you Caroline and Siobhan.

Mo · 23 February 2019

★★★★★ 4/5

Google

Wigwam Estate agents are very helpful if you want to let any property. they are ARLA licensed Letting Agent and specialised in sales. we have got a shop last week andy they helped us very much

Pual · 24 February 2014

★★★★★ 5/5

Facebook

Would recommend Steve, Jo and the team, personal approach, honest and open in approach, easy to deal with.

Rob · 15 January 2018

★★★★★ 5/5

Google

We had a fantastic experience selling our house with Wigwam. Ian in particular was brilliant to work with - nothing was ever too much trouble, and I did email him a lot! The whole team helped us at various points as we also bought a house on their list, and everyone was so friendly and professional. I would highly recommend Wigwam.

Kathryn · 23 February 2020

★★★★★ 5/5

Google

Thanks to Rossi for giving exellexce customer service and being so helpful!

Dani · 23 February 2019

★★★★★ 2/5

Google

The lettings side of this business is shocking in the way it is run, attention to detail, ability to deal with issues and provide a proper managed service. Stay well clear.

Chris · 24 February 2013

★★★★★ 5/5

Google

Very efficient, thorough and professional service! I was completely new to renting and the area, the team have gone over and above to make sure I’ve been comfortable and settled in. Very easy process to get all the paperwork signed and processed as it’s all done online. Would recommend the WigWam team to anyone looking to rent or buy!

Lee · 23 February 2018

★★★★★ 5/5

Google

Absolutely outstanding service. Robert handled my purchase and made the whole experience very easy. He was always so helpful and went above and beyond the call of duty when it came to helping me negotiate the minefield that is buying a property in England. I would definitely recommend Wigwam, Banbury as their service is second to none.

Caroline · 23 February 2019

★★★★★ 5/5

Google

We instructed Wigwam to carry out a valuation of our property in 2017. The team were really helpful, even though we weren't ready to sell at the time, they advised us on how to add value to our property without adding undue pressure. We will without a doubt use Wigwam when we sell in the future.

Amelia · 23 February 2018

★★★★★ 5/5

Google

I cannot recommend Wigwam highly enough, they are refreshing team of professionals, certainly not your stereotypical estate agents! I used them to sell my house, and they were helpful from the word go right through to handing the keys over. They certainly deserve the 5 stars from me.

Adam · 23 February 2018

★★★★★ 5/5

Google

The staff at Wigwam are always friendly, supportive and ready to offer great advice. As a landlord I feel extremely confident that the Wigwam staff will not only act in my best interest, but also that of my tenants, which means a great deal to me.

Brian · 23 February 2019

★★★★★ 5/5

Google

I have recently bought a house witch was for sale with Wigwam and I found the staff at Wigwam Estate Agents to be very polite, informative and professional. I would definitely seek their advice again if looking to purchase a property

Louise · 23 February 2019

★★★★★ 5/5

Google

What a great team. I went in for some general advice on buying and the response from a helpful friendly and knowledgable team was excellent. When I come to sell I will have no hesitation in using this company!!

Ian · 23 February 2019

★★★★★ 5/5

Google

The lettings team at Wigwam have been fantastic since we moved our properties over to them last year. They are fast and efficient and always try to help solve a problem. I wouldn't hesitate to recommend them to any landlord.

Jo · 23 February 2018