Martin and Co Banbury reviews

★★★★★ 1/5

Trustpilot

Dreadful company

Dreadful company - avoid! Viewed a house via Rotherham branch and was shown round by the current owner at the very last appointment on the Wednesday. Martin and Co were shut by this time. Rang the office the next day to ask if it would go to best and finals and was told to have an offer in by 1700. Due to my work, it was 1600 before I could get back to them with my offer but still before the 1700 deadline. I was told that they had already accepted an offer from somebody in the morning and dismissed my point when I said that I'd been told before 1700. Once I told them of my offer, it turned out to be higher than the current offer and they suddenly change their minds about sticking with their first option, but the buyer decided to go with what had already been agreed as a gentleman's agreement. Totally missed about by this shambles of a company and will never look at properties on this company's portfolio.

Catherine · 26 January 2023

★★★★★ 2/5

Trustpilot

Slow service

Staff were pleasant but it takes absolutely ages to get a response to any queries.I often got fobbed off when calling or e-mailing the agency. When I went to the check in meeting the lady was smoking outside the flat, which I consider to be unprofessional. Further to this, i had no information given to me about the moving out process until I resorted to contacting the manager.

L · 19 July 2018

★★★★★ 1/5

Trustpilot

Show customers more respect

My experience with Martin & Co 13-15 Worcester Street, Gloucester GL1 3AJ was disappointing, to say the least. I have worked in the service industry for 35 years, and I can say with good authority that I have never experienced such an unprofessional company as Martin & Co. With a 72% 1-star rating this company continues to provide poor service, at the expense might I add to my fellow customers.This is a message to the managers and staff at all the Martin & Co branches mentioned on the Trust Pilot website. Your conduct is rather unsporting and causes a great deal of stress to us customers. Please treat us with a little more respect. Should you heed this suggestion, you may see a decline in the amount negative comments you are getting.While you all at Martin & Co digest this message, would you be kind enough to give me a refund of my deposit? I think in my case that would be an honorable and decent thing to do.It would also be helpful if you would be good enough to respond to the email I sent you in December.From Ian in Gloucester

Ian · 15 January 2023

★★★★★ 5/5

Trustpilot

Amazing service and great people

I would thoroughly recommend Martin & Co to anyone and everyone I know. I can honestly say that the service I have received has been consistently excelllent and the staff in the Horsham branch (Tim, Daniel and Karen) are genuinely good people who will go the extra mile to make sure everything is in order - they are a credit to the company. Thank you again guys.

Sam · 20 December 2018

★★★★★ 1/5

Trustpilot

I am self employed, looking for a property to let.

Trying to register with Folkestone Branch, spoken to Rachel with the intend of looking for a property to rent, she was totally unhelpfull on the phone and definitely rude: I have never been spoken like this before, and definetly not from a custmore advicer. She was not interested in take any business for the company. Totally an awful experience. Please avoid them.

Mrs · 16 April 2024

★★★★★ 1/5

Trustpilot

Dirty bunch of crooks

Dirty bunch of crooks . Ignore all calls for repairs and leave a family with babies in poor conditions with damp, unrepaired dangerous conditions and when you have enpugh and move out they then reply to email very promptly accusing you of leaving the place a mess and saying you're at fault for all the repairs . Will do anything to keep deposits. STAY AWAY BAD COMPANY

Thomas · 15 August 2018

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. Yeovil Branch. Scam you out of the majority of your deposit return. They ignore all the Landlords failings when you move into the property with a list of faults and deduct pretty much all your deposit on handback with faults (such as mould) that you cannot prevent because of the condition of the room. Appalling treatment and completely unprofessional staff. They just wash their hands of you.

David · 27 July 2023

★★★★★ 4/5

Google

I was very satisfied with the agency as a private tenant .

Midhun · 10 January 2026

★★★★★ 5/5

Trustpilot

Excellent!!

I used Martin & Co in Dundee to sell my flat, I can't recommend Harry enough. Not only did he get me more than I first anticipated, it only took them 10 days from the flat being listed to an accepted offer. Brilliant!

Callum · 4 June 2021

★★★★★ 4/5

Trustpilot

My first time trying to let

I didn't end up finding a property through Martin and Co, but my experience with them was very good - I worked with a young woman named Charlotte who was very good at explaining the different steps of the process to me and helping me to understand what needed to be done (I am only 18 and this is my first experience in letting). Additionally, when my potential landlord let me down (through no fault of the company) I was able to speak to the manager who was very apologetic and then Charlotte continued to help me look at other places. Overall, my experience with Martin and Co (Westbury) was very positive.

Logan · 23 November 2022

★★★★★ 5/5

Trustpilot

Really good experience

Dealt with Nasreen and Sharon, was sorted very quickly and with incredible professionalism and friendliness!! I only had a week or so for moving, and was heard and kept in contact with throughout the process. Really impressed with the service I’ve received so far!! Thank you!

Milly · 1 July 2020

★★★★★ 5/5

Trustpilot

Great service!!

My experience so far with Martin and Co has been great! Liam has helped us in finding accommodation after very little help from other letting agents around Falmouth. After viewing a few properties with them they did not give up in helping us to find a home. They are polite, attentive and hardworking. They also have a website in which you can sign into your personal account to see all the information about your tenancy which is super helpful. We are looking forward to moving into our new home with thanks to Martin And Co.

Ollie · 3 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service the team are really…

Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much

Harriet · 25 February 2021

★★★★★ 1/5

Trustpilot

DO NOT DELETE/REMOVE HONEST REVIEW(S)

Why do Martin & Co constantly remove honest reviews?Is it because honest reviews give 1 (preferably zero) Stars?Martin & Co need to accept that their POOR rating is (and always be) higher than their Excellent/Good rating.Instead of deleting these honest reviews, strive for perfection in ALL Offices/Branches!

Ms · 30 November 2022

★★★★★ 5/5

Trustpilot

Excellent

Having looked for a property for nearly 8 months, I had come to loath interacting with eattae agents. Martin and Co was a breathe of fresh air, specifically Claire in the Tamworth office, who was exceptional. Sadly we have not managed to get the deal away this time but I look forward to seeing what they have coming on in the future. She is a credit to this company.Ed

Guy · 29 September 2023

★★★★★ 1/5

Google

Awful and unethical business practice. Rang on a Tuesday to book a viewing for the Friday, told them we had a dog and told shouldn’t be a problem, would let us know if it is. Went to the viewing on the Friday, rang after to put down a holding deposit, told that the dog would be a problem. Went back to Rightmove to check for any other properties that have been added to find the rent had also been put up by £100, which was 10.5%, THAT MORNING - agent neglected to mention that at the viewing, or at any other point! At the viewing itself the agent was more interested in making small talk with the outgoing tenant than us, and moreover we weren’t advised that there would be anybody home when we went to view, which should have been mentioned as a courtesy at the very least. The most unprofessional experience I’ve ever had.

N · 16 October 2022

★★★★★ 1/5

Trustpilot

Not responsible

They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.

Rajesh · 21 March 2024

★★★★★ 5/5

Trustpilot

Helpful and friendly negotiations!

Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!

Aiden · 2 November 2019

★★★★★ 4/5

Trustpilot

Gloucester

No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you

Tony · 4 December 2018

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional and difficult to deal with.

Diana · 31 January 2026

★★★★★ 1/5

Trustpilot

Want a laugh?

Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!

Paul · 8 December 2022

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable

Chris · 9 January 2023

★★★★★ 1/5

Trustpilot

this agency is not serious and it discriminates

this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022

CTH · 5 January 2023

★★★★★ 5/5

Trustpilot

Recently used Martin & co to buy a new…

Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!

Matthew · 31 October 2019