Xact Homes Balsall Common reviews

★★★★★ 5/5

Google

We have just purchased a house through Xact Homes in Balsall Common and we dealt with Roz for the purchase. It has taken longer than expected and been quite stressful, however, Roz has kept in touch throughout the process. It was Steve who initially showed us around the property and he was very informative and professional. We have also spoken to Anna on a few occasions who has always been lovely to deal with. Would highly recommend Xact Homes.

Ann · 23 February 2026

★★★★★ 5/5

Google

Roz was the agent for the house we bought. It was a long drawn out process and at times frustrating, but Roz was always available and up-to-date with developments. She was always happy to chase when needed and communicate clearly and promptly. I am grateful for her calm approach and support. Thank you.

Debra · 23 December 2025

★★★★★ 1/5

Trustpilot

Woeful service (Balsall Common branch)

I don't know why I expected anything else from an estate agent but Xact in Balsall Common are just your typical sub par, estate agent. If you just want to sell your house stress free then I would highly recommend looking elsewhere! I would also not take their recommendation for a conveyancing firm either! (Sketchleys) Xact are far from exact when it comes to selling houses. We had Steve Tomnie their sales guy come out and sell us the sell, which he was extremely good at. We thought if he sells houses the way he sells contracts then we are in for a treat! He said he'd be the only person showing potential buyers around our house. Imagine our suprise when Steve turned into Jane Robinson on the first viewing! We left Jane in the house and drove away, 10 min later we got a call from the office, Jane had locked herself out of the house, the keys and her mobile phone were in the house and she had to ask the potential buyer to call the office and ask them to call us to go back and let her in! Jane knew nothing about our house and simply did not care, I'd watch as potential buyers would wonder around my house unaccompanied and she would call us and ask us questions as they arose time after time "Does the kitchen have underfloor heating?" Yes it does, remember last week when you asked and we said yes! Jane managed to secure 1 offer £39950.00 below asking price, which Xact were very pleased about and tried to push us to accept. I eventually had to take over and show the buyers around myself, I managed 4 offers 2 over asking and 2 just under asking. Now the fun began! In my opinion communication is key to selling houses but Xact have lost the keys! Emails were left unanswered and Roz in the office was abrupt and spoke in a condescending dismissive tone in her emails, she had no empathy and it seemed as if she was working in our buyers best interests not ours. They suggested we should use Sketchleys conveyancing as they were a good conveyancing firm and they could communicate well together which would speed up the process. Unfortunately the solicitor we received was equally as poor at communication and never worked a full week.The process dragged on and on, timelines came and went and Xact just couldn't get the sale over the line, 4 months after accepting an offer it went down to the last day for Xact to eventually get the sale done. Xact just do not care, we were just money in the bank as they chased the next unlucky fool! They will tell you one thing and then when that doesn't happen they shrug their shoulders and say "it's not our fault it's your buyer/buyers broker/buyers lenders/buyers solicitor that is at fault" they will not take any liability for their woeful service! A companies recommendation reflects their brand. Xact recommended a sub par conveyancing firm to us and if a client’s conveyancing experience is slow, stressful, or opaque, it reflects on them, even if the fault lies elsewhere. Xact's service quality is less than average. If you are reading this please, for your own sanity, stay away from this agent.

Mr · 16 September 2025

★★★★★ 5/5

Google

A huge thanks Xact, especially Anna at the Balsall Common office for being so patient, kind, helpful and pleasure to work with during our house purchase.

Deana · 23 December 2025

★★★★★ 5/5

Google

We have just moved, and we sold our house through Xact. We were incredibly impressed with the service - right from first putting our house on the market through to completing the sale, we felt we were in safe hands, and we always had really good communication from Xact, always friendly, professional and timely. We really appreciated having a named person to assist us at each stage, and it felt like Xact really cared about helping us sell and complete our move. Thank you so much!

Fiona · 16 September 2025

★★★★★ 5/5

Google

We had a viewing to day with Jane. This was our 3rd and last property we viewed to day and one thing stood out from the other viewings that was extremely noticeable, and that Jane, she was very knowledgeable and professional, we didn’t feel rushed in and around the house and she gave some very exciting suggestions to modernise the property. We would very much recommend anybody selling or buying to ask for Jane as your agent If using the guys.

Paul · 23 August 2025

★★★★★ 5/5

Google

I spent some time looking for the right estate agent to help me sell my property and I’m very glad I chose Xact. From the outset I found Steve to be very pragmatic in providing sound advice re the selling price, but the standout for me were Roz and Anna. They were always available to discuss matters and went above and beyond to help understand the status of other buyers in the chain. Their experience shone through and they were excellent.

Nigel · 23 July 2025

★★★★★ 5/5

Google

Cannot fault Xact, Roz has been outstanding at all stages of the sale. We originally went with another agent who let us down badly. Wish we had gone with Xact from the start cannot recommend highly enough.

Nikki · 28 May 2025

★★★★★ 5/5

Trustpilot

We couldn't be happier with Xact homes…

We couldn't be happier with Xact homes and our amazing new home, we moved in a few months ago and love it! Despite some minor delays with paperwork from our mortgage company, the staff at Xact were exceptionally helpful, communicative, and professional throughout. On the day of exchange, when an issue arose with the paperwork, they stepped in immediately, resolved it efficiently, and ensured we could still complete on time without stress. They couldn't have been nicer or more accommodating, always responsive, proactive, and genuinely committed to making the process smooth. This is how buying a home should be. Highly recommend!

Charlotte · 17 February 2026

★★★★★ 5/5

Google

Entire team welcoming, friendly and professional. Calling back and following up, exceeding all expectations of customer service. Helpful, accomodating and helpful in last minute details, remaining calm and supportive. I cannot praise the team, Ros, Anna, Jay and Steve enough, no wonder they have so many thank you cards on their desks! I will be adding to their collection!

Kate · 16 September 2025

★★★★★ 1/5

Google

We had a disappointing experience with this estate agent. We placed an offer £14,950 (3.4%) below the asking price, which was a reasonable move given our situation. However, the response we received was unprofessional and dismissive. They declined our offer mainly because our property hadn’t sold yet (our house had just gone on the market the day before the offer) despite our selling agent being confident in a quick sale and even providing their contact details for verification. Rather than engaging in a constructive conversation, the agent's exact words were to "pop off and sell your house and when you do so contact us again." This lack of willingness to negotiate or work with us was frustrating. We felt belittled and disregarded. Ultimately, we decided to look elsewhere and ended up purchasing a different property after selling our home on the first viewing. It’s ironic because we were actually prepared to negotiate closer to the asking price, but the unprofessionalism of this agency pushed us away. We have exchanged contracts on our new home and moving in next week, whilst said property is still up for sale. I would not recommend them.

Carl · 16 September 2025

★★★★★ 5/5

Google

We have just sold a bungalow in Balsall Common with Xact Homes They were excellent and worked very hard for us Eloise Roz Anna and all the staff Were lovely and very professional I wouldn’t hesitate in using and recommending them in the future Elizabeth Crowcroft

Liz · 23 September 2025

★★★★★ 1/5

Google

I had an extremely poor experience selling my property through Xact Homes. The buyer delayed the process for months, and it only later became clear they were waiting to qualify for a Lifetime ISA bonus. This was never disclosed upfront, and I believe the agents were aware but chose not to be transparent. Despite repeated red flags, I was told the delays were “normal”. Xact continued booking unnecessary viewings with the same buyer and showed little interest in protecting my position as their client. When the buyer finally admitted the real reason for delaying, they then dropped their offer by £25,000 during the quiet Christmas period, just before exchange, leaving me in a very difficult position after months of having the property off the market. Communication was equally disappointing. Roz in particular was abrupt, constantly interrupted, and spoke in a condescending, dismissive tone. She showed no empathy and made an already stressful situation much worse. I understand that some buyers can be difficult, but Xact’s failure to properly vet the buyer or manage the process made things far worse. At no point did I feel supported or represented. I would not recommend Xact Homes to any seller looking for a professional or trustworthy estate agent.

Akash · 23 August 2025

★★★★★ 5/5

Google

Perfect from start to finish. Nothing was too much trouble, the staff were friendly, helpful and diligent. I cannot recommend them highly enough. XACT are the Estate Agents to call on!

Fidelma · 23 January 2026

★★★★★ 5/5

Google

The Xact team were very professional throughout our sale. The advice given at our valuation was realistic re price and what to expect in the current market. We were kept well informed throughout the process from viewings to completion and we would highly recommend if you are looking to sell a property in the Balsall Common area.

Graham · 23 March 2025

★★★★★ 5/5

Google

The estate agents and office team went above and beyond for us in our house purchase, even contacting vendor and my own solicitors to ensure information had been exchanged. Very happy with the service and would highly recommend!

Steph · 23 March 2025

★★★★★ 5/5

Google

Very helpful throughout the entire process. Always answered the phone and communicated clearly via email too! Couldn't have asked for more from first viewing to exchange, very accomodating and very friendly

TheBenAshcroft · 23 March 2025

★★★★★ 5/5

Google

Excellent service - excellent communication and advice as well as being friendly and generally helpful. I would definitely recommend Xact in Balsall Common to anyone considering selling their property

Beverley · 23 March 2025

★★★★★ 5/5

Google

Would 100% recommend. The whole team made the process very easy and stress free from start to finish. Professional and friendly company to work with.

Carl · 25 March 2025

★★★★★ 5/5

Google

Really helpful and good communication

L · 23 September 2025

★★★★★ 5/5

Google

Excellent service enabling a positive and prompt house sale. We would recommend using xact estate agents.

Stephanie · 20 April 2025

★★★★★ 5/5

Google

Brilliant service from start to finish. Very professional, friendly and helpful team. I would definitely recommend.

Jo-Anne · 23 March 2025

★★★★★ 5/5

Google

Very good service nice helpful people

Anne · 20 April 2025

★★★★★ 5/5

Google

Very efficient, genuine and pleasant

Paul · 23 March 2024