Hunters reviews

★★★★★ 5/5

Google

We’ve had such an amazing experience with Hunters from the very start of our application process, right through to now being tenants. The whole team have been absolutely brilliant, a huge thank you to Claire, Vicky, and Molly, who have all gone above and beyond for us. Nothing is ever too much trouble, and everything has been handled with the utmost professionalism and care. Whether it’s a phone call, email, or popping into the office, they’re always approachable, friendly, and ready to help. It’s been such a smooth and stress-free experience, and we genuinely feel supported as tenants. It’s so reassuring to know we can always reach out to them if we need anything, and they’ll take the time to listen and resolve things quickly. We couldn’t recommend Hunters highly enough, a truly fantastic team who make renting a home a positive and personal experience.

Victoria · 27 October 2025

★★★★★ 5/5

Google

Molly and the team at Hunters Baldock have been fantastic in supporting myself and my partner with our move into our very first property. They have always been professional, efficient and nothing is too much for them. The team have always followed up with phone calls or emails in a timely manner. When we moved into our property, it had been cleaned thoroughly and was more than what we expected. They contacted us to make sure we were happy with everything once we were settled. The team have been friendly and approachable, but especially Molly who has been nothing but amazing! Could not recommend this agency more!

Charlotte · 27 September 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Google

Me and my partner have just moved into our first property together (rented) with Hurters. Throughout the process we have worked with Claire, Vicky add Molly, have all been really friendly really helpful and a pleasure to deal with. Would recommend hunters if anybody needs an estate agent.

Dec · 16 March 2026

★★★★★ 5/5

Google

We can't recommend Claire and her team enough for your rental needs. Hunters are professional, efficient and handled any issues quickly, fairly using good judgment where necessary. At checkout, Claire in particular went above and beyond by cleaning the rust stains left on our patio herself, reducing the charge to the tenants and fixing the issue for us. The extensive experience and the dedication of Claire and her team left us very appreciative of the service provided by Hunters and we will not hesitate to use them in the future!

Steve · 18 April 2025

★★★★★ 5/5

Google

Where do we begin with Hunters Baldock... Claire, Andrea, Molly, Chloe and all the staff members we have dealt with for 4 plus years, you have all been nothing but amazing. There was never anything that felt too much of an ask, we truly felt we were treated like family. Although our time renting through Hunters has come to an end, we cant recommend them enough. We wish we could have stayed with them and hope if we have to rent another place in the future, our paths might cross again. A big thank you for all your help with everything over the years and for making our renting life in Baldock such a pleasure. We wish you all the very best and will miss you all, Leah & Josh HD.

Leah&Josh · 18 April 2025

★★★★★ 5/5

Google

Highly recommend this Agency! I have gone through a few letting agents for rentals and Hunters Baldock has been outstanding. Loveliest team I have ever come across. Their customer service is honestly immaculate. Any problems or general enquiries are seen to straight away, they do not hesitate to help you at all. Communication is flawless, phone calls and emails were always followed up. Lois, Chloe and Molly are super friendly and helpful. I honestly don’t have anything negative to say at all. Like I said can’t recommend them enough! Thank you Hunters

Sabrina · 12 April 2025

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

Hunters Baldock were extremely professional and experienced in their property management. They gave meticulous attention to detail and care to the highest standard for tenant and landlord. I have been impressed by the team, I have no hesitation recommending them as a great letting agent.

Sara · 27 October 2025

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Google

Having rented privately before this was one of my best experiences, Claire and Molly were great from start to finish. Always quick to respond and help when needed and never a problem too big - highly recommend.

Carolyn · 27 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

We have had Such an amazing experience with Hunters baldock, right from the start Vicky, Claire and molly have been so friendly and approachable. very helpful answering all our questions and Brilliant at communicating via emails , Making everything so clear and stress free. Truly an Amazing Team!! Thank you for all your help! We couldn’t recommend this agency more!!

Tayla · 16 March 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

Andrea and the team were very lovely and professional. We strongly reccommend them. In Oct 2024 we were about to raise a white flag to find a property to letting in Herts but commuting to Cambridge, and the team managed to rent a good …

L · 16 April 2025

★★★★★ 5/5

Google

I’ve had my flat managed by Claire and her team for a number of years and they are wonderful, super efficient, extremely knowledgeable, any problem given immediate attention, so I have great peace of mind knowing that any issue will be …

Maureen · 16 April 2025

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

I cannot recommend Hunters in Baldock enough. From start to finish, Claire, Molly and Chloe were extremely efficient. They were always very professional and answered all of my questions and more. I would definitely recommend them. Great team, great service and made the whole experience easy. I look forward to moving in to my new property next month. Well done ladies, keep up the good work.THANK YOU!!! You’re awesome 👍🏻

Matt · 20 December 2023

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024