Every review we hold for the Ayr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTim Debbie and the team have managed my properties for many years. They have always been professional, knowledgeable, especially Tim when it comes to contracts and legal matters, and extremely helpful. I have directed several friends who were looking for rental properties to keylets and all have reported back a positive, helpful experience. I cannot fault anyone on the team, their attentiveness and quick responses show nothing but professionalism. I would not hesitate to recommend keylets to any landlords or tenants seeking well managed accomodation. Thanks for your hard work guys
Tracey · 31 May 2021
Agent replied · 31 May 2023
Hi Tracey. We are blushing with all the praise. Unfortunately regulation has been heaped onto landlords in recent years and keeping on top of it has to be done.
Thankfully we have a great team to make sure there are no nasty surprises for landlords. We also have reliable trade contacts to get work done at reasonable rates. Which helps alot too.
We look forward to managing your portfolio for many years to come. Thank you from the team and I for your encouraging review.
★★★★★ 5/5
GoogleMoving internationally is not easy. With Key-Lets my questions were answered quickly and thoroughly even if those questions required them to make international calls. After working with this company I simply chose a home they offered, over others I'd managed to find myself; in large part, because doing so would allow me to continue counting on them to work on my behalf to sort out confusing differences and legal matters related to moving countries.
Contracts were gone over, and a detailed inventory and inspection report was shared with me. After I'd moved into my new home they sent a professional in to check all electric and safety issues and install new alarms. They'd placed basic groceries (and flowers) in the home to help me settle my first night. Over the next week they both dropped by and called to make sure all was well.
And now, when their part in the arrangement is over they continue to offer support and information that I may need.
I am happy and grateful for the quality of professional service and the lovely kindness I've experienced with this company.
Key-Lets... thank you!
Mona · 1 June 2017
Agent replied · 31 May 2023
Hi Mona. Not all letting agents are the same and it is great when someone recognises we are a cut above the others. We all hope your time in Ayr is enjoyable and memorable. Tim @ Key-Lets
★★★★★ 5/5
GoogleI engaged the team to help understand a problem that a colleague was having with finding a suitable property to let. Tim was extremely helpful, pointed me in the right direction and gave great advice on how to navigate the external factors that were blocking her suitability as a tenant. Thank You Tim, Grace and team
Alan · 31 May 2021
Agent replied · 31 May 2023
Thank you Alan for your appreciation of Key-Lets. We work on 'can do' principles based on decades of expeience. Always happy to help.
★★★★★ 4/5
GoogleKeylets has managed my property in Ayr for ten years. I have had various tenants who have taken great care of my flat and I am sure this is down to the thorough job that Tim and the team do to find good tenants. I would certainly recommend them to anyone looking for a good, local and friendly property management team.
Hilda · 1 June 2017
Agent replied · 31 May 2023
Hi Hilda. Thanks for a lovely review. Ten years seems to have flown past since first taking on your flat and I know your tenants have enjoyed living there. We wish you both all the best for the future. Tim @ Key-Lets
★★★★★ 1/5
GoogleI have called the office directly on a number of occasions with regards to a property I was interested in. I believe Tim the owner spoke to me on the first occasion and informed me I would get a call as he was organising viewings, nothing came of it. I then spoke with Debbie who wasn’t very helpful at all, I’d have been as well speaking with a dead dodo, it probably would have made more sense and spoke proper English! I have since spoke with a friend who has a property through Key-Let’s and if it wasn’t for the time of year, she would be out. She mentioned she has reported issues over the last 6 months and hasn’t heard back! I think it’s awful service considering these people are responsible for their landlords properties! Also, I’ve noticed staff turnover is high as I’ve spoke to a number of staff over the last 3/4 months, now when I call I have been informed they have left, that speaks for itself. EDIT: As you can see by their responses to bad reviews, they always have an excuse for everything, even down to applying this is a fake review .. hmm, I feel someone knows they have been caught out and have ran out of excuses for their awful service.
Harper · 31 May 2021
Agent replied · 31 May 2023
You get 1 out of 10 for your fictional fibs.
Neither I, Debbie, Louise, Grace nor Carol have ever spoken to you. You do not appear in any enquiries from Rightmove, OnTheMarket and Facebook Marketplace.
Looks like you and your invisible friend do not exist - apart from in your failed, fantasy world. We rent out real properties to real people, not to teenage timewasters. Grow up.
RESPONSE. Hmm, should I respond to a fake addition to a fake review??? Only in emphasising our commitment to protect landlords, speed up applications and cut voids between lets. Our 5 Star reviews and 26 Years of business reflect our commitment to lettings success.
★★★★★ 1/5
GoogleSent two msgs to them via Rightmove and nothing, checked a week later the flat I was after was still posted up so msged the company directly on their own website and still nothing. 4 weeks later flats still up on Rightmove and nothing back from them bit of a joke but if I was a landlord I would be raging a wee month no money but still having to pay these clowns? If I was LL I would take my business else where and as a renter I am doing just that.
Drunken · 31 May 2021
Agent replied · 31 May 2023
Hello Drunken Begger. Shame you won’t use your real name. Any enquiries we receive through Rightmove or OneTheMarket are responded to with an email asking for further information to confirm your interest in a property.
We do not continue with an enquiry if you do not respond, or have other issues, such as poor credit. We are careful who we accept as tenants and, in these COVID times, operate restricted viewings. This is explained clearly in our property descriptions online.
Our landlords know the high standards we follow to find great, long term tenants. We wish you luck in finding a home with another letting agency.
★★★★★ 1/5
GoogleSame as below !! Great interest in a flat I seen In Cathcart st sent numerous emails to the company to show my keen interest in the property gave up after about 10 msgs to register My interest since found out my sons pal had asked for a viewing and they contacted her for a viewing right away !! Totally disheartening had my heart set on it these people are a total sham will stay clear of in the future hopefully will not need to as offered a great flat by another company around the corner from where I wanted if I could swear I would 😡
Tracey · 31 May 2021
Agent replied · 31 May 2023
Hello Tracey. We have radically changed our viewings processes to comply with current COVID restrictions.
I see you did respond to our email as part of our pre-vetting process. This process is to limit viewings to those who have no credit issues and wish to view a specific property. You do not appear to have completed Rentshield’s online pre-referencing form to qualify for a viewing.
Cathcart Street was an extremely popular property and went to the first pre-qualified person who saw it. In fact, currently demand is so high that 62% of our properties are being let without viewings.
We operate a policy of suspending viewings once a holding deposit has been paid on a property. We will, however, continue to advertise while referencing takes place, just in case the application fails.
We hope you found a property to meet your needs
★★★★★ 1/5
GoogleA very disjointed business, unable to answer basic questions over the phone. 5 emails over 4 months gone unanswered all to get a confirmed meter reading (to meet their outgoing conditions). Then they make you wait 6 weeks after requesting your deposit back, don't challenge it with the third party and leave you waiting the full duration for the funds.
This is hardly ideal when moving to another property, all the while being held back by their stipulations that they seem happy to caveat on when it suits them. It may be wise to inform tenants of staff leaving the business so they can in fact deal with an employed member of the team.
Alan · 1 June 2019
Agent replied · 31 May 2023
Clearly you experienced a delay in dealing with your exit. We apologise for this and note all your deposit was paid back.
★★★★★ 5/5
GoogleExcellent service Delighted with advice and support from Shannon and the team Will definitely use Key-Lets again
Francine · 31 May 2020
Agent replied · 31 May 2023
Hello Francine. Thank you for the great review. Shannon really appreciated the name check and didn't stop telling us all day long. 😊
★★★★★ 5/5
GoogleMy wife & I had been tenants of KeyLets for the past 13 years. From day 1 they have been there for us, providing the link between us and the landlord. We enjoyed a great relationship with both parties and we were so sorry to hand the keys back and eventually move onto pastures new. The one thing that's stands out for me regarding KetLets is that they offer a personal service and they show they care. Thank you for all your help and advice over the last 13 years.
Scott · 8 June 2022
★★★★★ 5/5
GoogleI have rented a property from key-Lets for more than 2 years. The initial renting process was smooth and professional, particularly the review of premises status, including additional items identified by me. At contract closure all was done rapidly, without ant bureaucratic fuss.
All in all a pleasant experience highly recommendable.
Gio · 31 May 2021
Agent replied · 31 May 2023
Thank you Gio for your review. It was a pleasure having you as a tenant. We all wish you the well in your new home.
★★★★★ 5/5
GoogleI have worked with Key-Lets since 2004 and I have found them to be a very professional company representing both my interests as a landlord and the tenants interests when repair and maintenance is required. Keep up the good work.
Danny · 31 May 2021
Agent replied · 31 May 2023
I cannot believe16 years has flown by so fast. A lot has changed over the years. Here's to the next 16 years succesfully managing your properties. Thanks for the great thumbs up Danny.
★★★★★ 5/5
GoogleThank you very much Tim for all the support and help provided by you.
Really impressed with the way you own your customers by understanding their needs, their situation and helping them with your alternative options.
Thanks for your smiling face.
Cheers,
Kamal
Kamalakar · 1 June 2018
Agent replied · 31 May 2023
Hi Kamal, Really pleased you have given us such a great review. Thank you for taking the time. All the best. Tim
★★★★★ 1/5
GoogleI DONT recommend this company to anyone. Very unprofessional approach and I felt stigmatized, judged and discriminated against due to my personal circumstances. Stay clear as also very underhand. I would give a zero star if I could.
John · 1 June 2019
Agent replied · 31 May 2023
Hello John. We have a robust referencing process. This is what underpins our decades of success as a local letting agent. Our landlords have rent guarantees, which depends on tenants being passed by Rentshield. Unfortunately, some applicants will not pass this outsourced referencing. My apologies if this was not explained clearly to you. We wish you the best in finding a new home.
★★★★★ 5/5
GoogleThe staff at Key let’s were extremely helpful, knowledgeable and courteous. The referencing process was well organised and easy to understand, making the whole moving in process a happy and stress free experience.
Linda · 31 May 2020
Agent replied · 31 May 2023
Hi Linda. Thank you for a great review. I know Linda and Shannon value fab feedback. Tim Williamson, Owner
★★★★★ 5/5
GoogleExcellent customer service, great advice, very helpful directing myself and family, much more personable than our last letting agent. 5 star rating
Kelly · 31 May 2022
Agent replied · 31 May 2023
Hello Kelly. Thank you for a great review and we appreciate you taking the time to give it. All the best from me and the team.
★★★★★ 1/5
GoogleEven just calling these people is a bad experience,
David · 31 May 2021
Agent replied · 31 May 2023
Hello David. I was in the office when you called and heard how your conversation was handled. We did explain our online pre-viewing process to you. This starts with an email request through Rightmove or OntheMarket.
This process is included in all our online property descriptions and you were asked to follow the procedure.
COVID has changed the way we organise viewings to protect you and our staff from the virus. We believe our process reflects the new normal and I am sorry you felt you could not do as we asked. We wish you well in finding a property.
★★★★★ 5/5
GoogleVery professional service with a highly knowledgeable team, that are courteous and friendly at all stages. The team are very helpful and can also give great advice. Have no hesitation in recommending to others.
Lhyam · 31 May 2022
★★★★★ 1/5
GoogleI was KeyLet down from these guys a few years back. Avoid like the plague
; · 1 June 2017
Agent replied · 31 May 2023
We have no record of ever dealing with you. I suspect you have the wrong agency. Tim
★★★★★ 5/5
GoogleReally nice guys with a lovely office and very professional
STREET · 1 June 2017
Agent replied · 31 May 2023
Thank you for your review. We try to stand out from the crowd and really, really appreciate positive feedback. All the best for the future.
★★★★★ 1/5
GoogleRating only, no written review.
N · 31 May 2021
Agent replied · 31 May 2023
Hi Daryl. I don't know why you have given one star. Feel free share and I am happy to check your reason out. Look forward to hearing from you.
★★★★★ 1/5
GoogleRating only, no written review.
Angela · 31 May 2021
Agent replied · 31 May 2023
Hi Angela. Sorry you felt you can only leave a one-star review. Please feel free to contact us directly so we can understand the reason for your dissatisfaction. The Key-Lets Team.
★★★★★ 5/5
GoogleRating only, no written review.
Hare · 31 May 2021
Agent replied · 31 May 2023
Hi Hare. We do appreciate getting 5-star reviews from existing tenants. All the best. Tim
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
