Fox and Sons Axminster reviews

★★★★★ 5/5

Google

Amber Thomson was just marvellous. To say we had a difficult experience with our move was an understatement, but Amber helped so much with the issues we found ourselves faced with. We really felt that we had someone looking after us and looking out for our best interests. Thank you Amber for all that you have done!

Fred · 11 September 2026

★★★★★ 5/5

Trustpilot

Efficient, personable & professional sales team - thank you!

I've recently completed on a successful house purchase through the Fox & Sons in Yeovil. I dealt with Andy from the sales team & found him to be efficient, friendly & professional from beginning to end, keeping me updated at every stage. Many estate agents seem like templates reading from a script - it's been a breath of fresh air to meet one who actually seems like a normal & lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 28 September 2026

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done. Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

David · 12 September 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

The service I received from fox and sons Axminster was brilliant, thanks to Beth, Matt and the rest of the team for helping me with buying the cricketers property as a first time buyer. Many thanks.

Jack · 11 July 2026

★★★★★ 5/5

Trustpilot

Simply the best.

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed. In addition, the staff at Fox & Sons Bitterne have been unfailingly helpful, keeping me informed of progress on a weekly basis. I cannot fault their service. My grateful thanks to all concerned, especially Jay, Tom and Laura.

AM · 7 April 2026

★★★★★ 5/5

Google

Wonderful team. Bethanie and Matt helpful at all times, especially Matt who helped me through some very stressful moments. I am now happily settled in my perfect house and location. Thank you all so much.

Susan · 11 July 2026

★★★★★ 5/5

Google

The service we received fox and Sons Axminster was superb. The staff were very professional. We also used a company called D C Law in regards to the legal conveyancing which made the sale of our property run smoothly this was recommended to us by Fox and Sons. Five star service from all concerned.

Andrew · 16 February 2026

★★★★★ 5/5

Trustpilot

I highly recommend Fox & Sons…

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

Melissa · 10 August 2026

★★★★★ 5/5

Google

Beth and the Team are so calm and friendly. Our sale fell through twice and I was close to giving up on the idea of moving. Both times they managed to reassure us that it was worth continuing and managed to get another buyer almost straight away. They made the stressful situations more managable with good communication and honesty. They were just straightforward to deal with. I would use them again and have recommended to other's.

Sarah · 11 August 2026

★★★★★ 5/5

Google

I am very glad that we chose Fox & Sons in Axbridge to sell our property. From the very first meeting - they were the only estate agents ion the town who were open on a Saturday afternoon, by the way - they were pleasant, approachable, efficient and hardworking. Communications with the team were very good all the through the sales process and all of the staff in the office were consistently helpful with every single aspect of the process. Customer service of the highest standard. The presentation of the property on their website was exceptional and they clearly also had a list of potential customers for the property. We received an offer - matching the price we were hoping to get - very quickly from a very enthusiastic buyer. Fox & Sons did everything possible to facilitate the sale and move it to completion as swiftly as possible, keeping us informed every step of the way. Unfortunately, this sale fell through due to a buyer further down the chain withdrawing. This was no fault of Fox & Sons and they very quickly (four days!) found us another buyer when we out the property back on the market. This time, the sale did go to completion, again for the price we were oping to achieve, and in a very short time. Thank you so much, Bethany, Matt and all of the team at Fox & Sons, Axminster. I cannot recommend these people highly enough!!!

Duncan · 11 July 2026

★★★★★ 5/5

Google

Beth was absolutley amazing, moving house is so stressful and we had some challenges at the end but the team were supportive and helpful and got us across the finish line!!

Nicky · 11 July 2026

★★★★★ 5/5

Trustpilot

David Johnston at Fox & Sons Eastbourne…

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Albert · 10 January 2026

★★★★★ 5/5

Trustpilot

Very positive experience

I had a very positive experience with the staff at the Fox & Sons Bitterne branch, particularly Tom and Owen, who provided excellent customer service throughout my experience. The meeting with the mortgage adviser, arranged by Owen, was especially helpful.

Mina · 10 September 2026

★★★★★ 1/5

Trustpilot

No real actions

Staff were friendly but just a bit useless. Kept on saying stuff would be sorted but never did, had to rely on just the landlady due to no help from them. Even till the last day it was a challenge to even get my holding deposit back, they kept on saying "it was with the finance team", delays taking around 2 months and had to even get the holding deposit company involved to get them to take the money and retrieve it off them. This was after we agreed it would be returned within 10 days and after the landlady said the property was fine and we could have the full amount back. Just be aware anyone who chooses to go with them it will be a challenge to get even pennies off them. Targeted at Southampton branch.

Normal · 6 October 2026

★★★★★ 5/5

Google

I would highly recommend Fox and Sons, Axminster . They have been helping me sell my Mum's House and really went out of their way. They were so kind and patient with my Mum and explained everything to her on visits and made her feel she understood what was happening .The staff are so kind and knowledge able ,Leon went out of his way to help and couldn't do enough for us . As did Matt and Beth too, both so kind . I would use them again in the future . Thanks again to you all .

S · 30 July 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 1/5

Google

Communication- poor Expertise- poor We’ve had more communication and a much better service from our seller’s solicitor- GTH- so I would recommend going with them instead. If your property is on the lower end price-wise, very little effort will be put in. Leon is great as a salesman but when it comes to the important stuff is not helpful unfortunately. Our property should not have been allowed to be put up for sale and so we lost 7 months due to their error. It would have been even longer without GTH’s valuable input. Bethanie, the manager, denied their wrongdoing for days, dodged our calls and emails until finally she held her hands up. We will be taking them to court. We understand issues arise, but they are not good at handling these and don’t have the knowledge, expertise or patience to help when things go wrong.

Rachel · 30 June 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

When selling our house recently, we had quotes from local estate agents and chose Fox and Sons because they actually seemed to care and take an interest in us and our house! We were glad we did as we thought they were fantastic, Beth, Leon and Matt were friendly, helpful, professional and always available to answer any of our questions. (No matter how random they were!) Leon kept us updated throughout the process and we definitely felt that we were in good hands. Whilst Fox and Sons may not be the cheapest option, it was definitely worth it and we would thoroughly recommend them

Lisa · 16 April 2024

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026