William H Brown Attleborough reviews

★★★★★ 5/5

Google

A huge thank you to Kim, Adam, Morgan and Liam at William H Brown, Unthank Road, for all their help through what turned into a far more complicated property situation than any of us expected. Originally, the plan was for the property to be dealt with through an equity buyout, and Kim was incredibly helpful in guiding me through that process and explaining what needed to happen. When circumstances changed and the buyout was no longer able to proceed, the property suddenly had to go onto the open market instead. Adam, Morgan and Liam then took over the sale and were fantastic at getting everything moving. This was especially appreciated given the state of the housing market at the time and the fact that we had numerous sales fall through along the way. Every time something collapsed, they picked things back up, got the property moving again and remained helpful and positive throughout. The circumstances surrounding the sale were also considerably more complicated than a normal transaction, with a lot of additional communication, chasing and back-and-forth required. They handled all of it professionally and kept the focus on getting the property sold. Selling a jointly owned property during a difficult separation can be enormously stressful, particularly when plans suddenly change or communication becomes difficult. Having an estate agent who stays calm, practical and focused on moving things forward makes a huge difference. For anyone who finds themselves in a similarly complicated sale, I would genuinely recommend them. Thank you Kim for all the help with the original equity-buyout process, and Adam, Morgan and Liam for sticking with the sale through the fall-throughs, difficult market and everything else that came with it, and ultimately helping get it over the line.

Sam · 27 September 2026

★★★★★ 5/5

Google

Very helpful without gaining anything. I was needing a Probate Valuation following my wife’s death, and Steve Creed went out of his way to help me. He produced a valuation for me very promptly and took care to provide this at my home. This service was provided without any charge, and the only benefit to William H Brown is the goodwill of a near neighbour. Isn’t it good to find someone who just wanted to help. Many thank, Steve.

Paul · 20 September 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

We were very happy with the service provided by William H Brown. Steve was very accommodating in meeting us before the office opened on one occasion and also gave us good advice in terms of contacting trades people. Despite being extremely busy, Oana made the effort to get to know us personally, was always really warm and amenable even when we were pestering her, always kept her promises in terms of keeping us informed, and she was the perfect go-between in terms of us, the vendor and solicitor. She really seemed to care.

Stephen · 2 September 2025

★★★★★ 5/5

Google

I was delighted to use WH Brown Unthank Road to conclude the sale of my mother's property from an original short list of four agents After an initial 'time waster' and the first agreed sale falling through we were quickly introduced to a new purchaser and the sale concluded pretty quickly. Selling as POA was not without it's difficulties in ticking all the boxes and providing the correct paperwork but throughout the process I was kept fully informed where I am sure the Unthank Road team spent many hours unbeknown to me to pull things together. I would like to thank Stephen, Oana & Alex for their professionalism and understanding during the sale process in what had been our family home for over 70 years !!

Kevin · 25 July 2025

★★★★★ 5/5

Google

I’m so happy with the service provided by James Knott, who came today to carry out our home valuation. He was extremely kind, supportive, and professional. James took the time to explain every detail of the process clearly, answered all our questions, and made us feel completely comfortable and informed throughout. His understanding and friendly approach really stood out, and we truly appreciate the time and effort he put in. Thank you, James, for making the experience so positive.

LIGITA · 11 July 2026

★★★★★ 3/5

Google

As first time buyers we bought our property from William H Brown and if it wasn’t for Oana (who is an asset to the team), it probably wouldn’t have been a 3 star review. Unfortunately there were lots of communication issues, we arranged a viewing after our offer was accepted and the assistant turned up with the ‘keys’ although they weren’t our keys at all because the keys were actually missing which we discovered after waiting for 40 minutes outside the property as they went back to check. Not directly their fault - more of a general office organisation issue. If they had checked this before going out to our viewing we could have avoided waiting for 40mins and having parents travel. Turns out our surveyor still had the keys after four weeks (faulty on his part) however the keys we then found out were never signed out, which could have avoided the issue completely. We had to chase to get to the bottom of where they were. A couple of issues with booking in contractors for quotes, a lot of back and forth being told they were booked in and they weren’t so had to reschedule a couple of times, or asked to change times. One poor roofer was told by the estate agents he wouldn’t need the keys to access the back of the property - which he did. So he had to go back a second time to do a full quote. We then had issues with conducting an electrical report, our solicitors were pushing for the sellers to do a report. We dropped it on the basis that we were given permission to conduct our own with an electrician of the family. As we were told by WHB this was all granted and a date was arranged. A couple of days after the report we were then sent a harsh email from the sellers solicitor saying that we didn’t have permission, we provided evidence of our communication with WHB. We then complained to WHB as assuming it was a communication issue on their end or they didn’t actually ask the sellers, who knows. We never had an apology or acknowledgment of the issue. Last issue, unfortunately on collecting the keys we were given 30 keys for the property (lots of different sets) however, they were all attached to the same key ring, with no labels only a tag saying the house name and WHB. As you can imagine we had a lot of difficulty finding the keys to enter the property, so much so we had to go round the back and then try to figure out where the front key was. Nothing was working so meant our first day with the keys was very disappointing. And we’re never going to be first time buyers again so really damped the experience. WHB offered to help the next day after I sent an email with my complaint however we got to the bottom of it ourselves. On reflection if a separate set were put together (not attached to various other sets of keys) and possibly labelled as there are so many, this could have been avoided entirely. Some lovely staff, Oana and Alex were helpful when required but organisation wise and efficiency from the whole team, really let us down.

Amy · 15 April 2025

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Google

Stephen is slimy, dishonest, unprofessional, unpleasant, rude and all around the epitome of why estate agents are detested. Every single dealing with Stephen Creed was horrible. He made the experience of buying the house with them so deeply unpleasant i wish we had not engaged with them. Stephen - buying a house for the first time is a big deal for people. They don't need a greasy slimeball of a used car salesman type absolutely polluting every single interaction with his poor communication. Just be polite and friendly, it's not difficult, you're not personally invested, so don't be petulent, rude, and combative! Whether it was emails or phone calls, you were utterly appalling at your job. I guess that goes with the territory of being an estate agent - nobody wants you, but we're stuck with you and you know it, so you don't give a damn about doing a good job. I'm sorry for the other people who have to work with Stephen. I can't imagine he's popular in the office if his conduct with clients is anything to go by. if you're thinking of selling you do not want this Wormwood trying to sell your home as he will absolutely represent you in the worst possible light.

Messaging · 11 August 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Thanks to Stephen for being with us through our very long house search and sale. Stephen has great local knowledge and kept the enthusiasm up after several setbacks along the way. Thanks more recently to Oana who had to do a lot of chasing and negotiating to finally get us over the line when our sale fell through.

Sergios · 23 January 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026