5/5
GoogleWe recently bought our first home with Millbanks and they were excellent throughout the process. They were able to keeping us up to date with the completion progress, and the move in hamper was a lovely added touch
Trusted Agent profile · Attleborough
Millbank Estate Agents Attleborough reviews
★★★★★
98 reviews across 2 platforms
Wheatacre House Exchange Street, Attleborough, NR17 2AB
Millbank Estate Agents's office in Attleborough, at Wheatacre House Exchange Street, is rated 4.6 out of 5 across 98 reviews on two platforms, including 96 Google reviews rated 4.6.
Reviews
Every review we hold for the Attleborough office, from every platform, shown as written. First names only.
Google5/5
GoogleI have sold many properties through Millbanks. The service is always excellent, photos and descriptions are very professional and I always receive a friendly and reliable service from all staff members.
1/5
GoogleNot helpful when asking for advice
Agent replied · 14 April 2026
"We take all feedback seriously, but we have reason to believe this review has not been left by a genuine customer and we have been reliably informed it is from a fake google account. Our own records show we have had no interaction matching this name or account. If you have a legitimate concern, please contact us directly so we can address it properly. We are committed to resolving genuine customer issues with fairness and transparency."
5/5
GoogleJade is absolutely amazing. Not even selling through millbanks but hopefully buying through, Jade has been keeping up communication in every aspect, she's always got time for your call and will go above and beyond just to make sure you're happy with everything. Thanks so much Jade & MillbanksPositiveResponsiveness, Quality, Professionalism
5/5
GoogleHonestly couldn't fault them. Kept me informed all the way and helped with progressing the purchase with the solicitors.
5/5
GoogleI would highly recommend Millbanks for the sale of your property. During the course of our sale we have spoken to most of the team and have always had great service, nothing is too much trouble and they have certainly eased the stresses and pressures of the process.
5/5
GoogleGreat staff, all that we dealt with were brilliant, keeping us updated all along the process.
4/5
GoogleVery professional and friendly team. Always follow things through and keep in contact. When this went wrong and miscommunication happened the issue was sorted out honestly, quickly and professionally. I was very impressed by their response, I would highly recommend Millbanks.
5/5
GoogleThe Millbanks letting team have been excellent for the past 12 years so we had no hesitation in using the sales team to sell our property. The sales team have also been excellent and professional. They have kept us informed during the whole process and we never had to chase them for updates. Thanks to both teams for their help and excellent service.
5/5
GoogleDonna and her team at Millbanks worked tirelessly to find us the right buyer and then to ensure all obstacles were overcome to complete our sale-professional super service
5/5
GoogleBought through Millbanks a couple of years ago and recently been in discussions about selling through them. No hard pressing, simple, reliable, professional, all staff we've dealt with have been great particularly Martin and Donna. Would absolutely recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAVOID AT ALL COSTS An updated review as my two year tenancy with millbanks was pure hell on earth. They bungle repairs, send unbelievably snotty and unhelpful emails and have an inability to do the work that they are seemingly paid to do. Not only was the property completely not suitable for habitation due to damp, mould and leaks but I genuinely believe I have shaved years of my life from the stress of living in a property managed by them. Renters beware.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent customer service. Always there to help, great communication. Highly recommended!
5/5
GoogleI was really impressed with the professional and caring attitude of everyone at Millbank especially Jade who was always helpful and responsive to my worries and queries. I would definitely recommend them if buying and selling a property.PositiveProfessionalism
5/5
GoogleHighly recommend Millbanks to buy from. Donna kept us well informed of the progress, and nothing was too much trouble. A credit to their profession.
1/5
GoogleI would strongly advise renters against using Millbank as a letting agency, and even moreso against landlords entrusting their property assets to this team if they intend to see them safely and professionally managed. Property inspections are overly frequent, and can sometimes lean towards the nitpicky - occasionally advising on details about one's property that are simply incorrect. Utility breakdowns in a rental property - indicated as the landlord and agents' responsibility under contract - are essentially treated as the tenants' job to solve. The Millbank letting team will simply give up coordinating repairs at your property if doing so risks becoming hard work for them, and will fob off the responsibility of coordinating said repairs to tenants, contrary to contract. Millbanks seemingly believes it is appropriate for significant harm to both the tenant's home and the landlord's property asset to go unsolved for over six months. If you point out the questionable ethics and legalities of this situation, you are met with gaslighting, misleading statements and genuine bafflement. The team are extremely biased towards landlords over tenants, and demonstrate a shockingly poor appreciation of tenants' legal rights, up to and including outsourcing the landlord's administrative duties through false urgency, harassment and coercion directly towards tenants themselves - all while collecting a handsome fee from the landlord for doing so, and your rent money besides. Only rent from Millbanks if you believe a tenant is legally bound to fully conduct the management duties, reparation coordination and administrative arrangements of a landlord's property, and should pay Millbanks for the joys of doing so, concurrent to them being paid to email commands at you and pass your phone number around to anyone they feel like. We also happen to live close to the Millbank office, and many of the members of staff are rude, dismissive or can be heard making snide remarks about our household when encountered, long before the issues as above materialised - quite surprising conduct, considering we literally pay their business to live here!
5/5
GoogleDonna is absolutely brilliant and has gone above and beyond to get us through the process of buying our first home. Thank you!
5/5
GoogleAn excellent estate agency! Donna, Beth, Elise, Lyn and Jade were patient, understanding, helpful and pleasant to deal with in equal measures! A un-reserved recommendation!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMillbanks (Donna in particular) have been superb throughout our purchase of our new house. If it wasn't for them, we'd have no idea what was going on with our sale as well. 100% recommended :)
3/5
GoogleFine for the property I was buying. Overpriced for sole agency selling, especially as they seem to be strong in Attleborough but only there. I went to another agency and sold very quickly, while I'd had very little interest for several months with Millbanks.
5/5
GoogleMillbanks helped us to purchase our property around 5 years ago. Due to their experience and knowledge they were then able to find us a local buyer when we put the property up for sale in 2021. Every one of the team at Millbanks have supported us and with a smile and lots of patience went above and beyond to help through the exchange and completion process.
5/5
GoogleGreat estate agent - friendly, professional and efficient service.
Agent replied · 24 August 2024
Thank you for your review Dan, it is very much appreciated, we hope you are very happy in your new home.
5/5
GoogleAn excellent estate agency! Donna, Beth, Elise, Lyn and Jade were patient, understanding, helpful and pleasant to deal with in equal measures! A un-reserved recommendation!
5/5
GoogleFriendly and accessible team - clear knowledge of the local market - sound advice and a pricing strategy all of which achieved an excellent outcome for us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Millbank Estate Agents Attleborough
How many reviews does Millbank Estate Agents Attleborough have?
Millbank Estate Agents's Attleborough office has 98 reviews across two platforms: 96 on Google, 2 on Trustpilot.
What is Millbank Estate Agents Attleborough's rating?
Millbank Estate Agents Attleborough is rated 4.6 out of 5 across all 98 reviews, and 4.6 out of 5 on Google from 96 reviews.
Where is Millbank Estate Agents's Attleborough office?
Millbank Estate Agents Attleborough, Wheatacre House Exchange Street, Attleborough, NR17 2AB.
