Bairstow Eves Atherstone reviews

★★★★★ 1/5

Trustpilot

Passive and lacklustre

EW have very low rates compared to the rest of the market, but you get what you pay for. The representative we had was very impressive in the initial valuation chat, told us what we wanted to hear regarding the achievable value for the property and came across very authentic. Unfortunately it was all down hill from there. The first round of staging photos were really poor- bad lighting, poorly taken, lower than expected quality. I had to request new pictures after bad feedback from family & friends and only then did EW send round a proper photographer. In four months I had just one in-person viewing, which lasted 2 minutes and which I had to conduct myself because the family turned up (admittedly early) before the agent. For perspective, since changing agencies last week I’ve already had four viewings and two offers on the property! When I would call EW to ask what was going on, I would often be told ‘we’ve got you up as a premier listing on all the platforms, not sure what’s going on really, must be the market’. Paraphrasing but words to that effect. Just SO passive and seemingly no attempt to drive viewers to view the property. I didn’t receive any subsequent advice on pricing despite no interest and had to ask EW to reduce the initial price myself which they were passive about but did, to little effect. Despite all this, when I asked to terminate my contract after the initial period of three months they cited some ambiguous contract language which they claimed locked me in for another month. I heard nothing from them in that time, other than an email at the end of the month telling me my keys were ready to collect. Really sad because they are likeable people who are clearly doing their best, but it was very disappointing and a waste of much needed time.

Ed · 19 August 2024

★★★★★ 5/5

Google

The team at Atherstone Bairstow eves could not be any more helpful. Michaela, specifically, has always been supportive. I have purchased a property, rented a property out, and asked multiple questions to Bairstow Eves, and there has never been any question to help me and point me in the right direction. I recommend this branch to anyone looking to sell their home.

Shaleen · 11 October 2023

★★★★★ 5/5

Google

Wow Atherstone Bairstow Eves are absolutely fantastic!! We ended up dealing with them by chance as they were marketing the house we decided to go for and are we glad this was the agent we dealt with during the process. Start to finish, absolutely flawless! All the staff are so pleasant (a rare breed having spoken to so many others during our search for a house) and thanks to their help our purchase went as smooth as we could have hoped for! They are pro-active and always working away in the background even without any prompting and liaised with all involved parties with speed and efficiency providing regular updates throughout. Occasionally where things bogged down, they were quick to keep pushing the relevant parties to keep up the momentum Their knowledge and expertise of the process is excellent, always returning calls and with enthusiasm and never grumpy. Whilst the whole branch have been great, notable Michaela and Emily have been absolute gems and deserve a special mention as have been mentioned by other reviewers This business knows the meaning of customer service and if we ever need agent services in future we know exactly where to go Thanks a million guys!! MoPositiveResponsiveness, Quality, Professionalism

Mo · 26 October 2021

★★★★★ 5/5

Google

I had to deal with Bairstow Eves during the purchase of my property, from November 2020 - June 2021. The were absolutely outstanding, they were professional.amazingly patient, understanding, friendly and approachable. The team is headed by Michaela, who demonstrates excellent customer service and product knowledge, as do her colleagues Emily and Stephanie. The saying going the extra mile doesn't really do them justice, as they go that extra mile and a half. Their communication skills are excellent always keeping me up today on my purchase. Michaela worked tirelessly to ensure the process went as smoothly as possible, she worked professionally, co - operatively and approachable with all the other professional bodies involved. I cannot recommend, The Bairstow Eves Team enough - thank you all so much Olive LowePositiveResponsiveness, Professionalism

Olive · 26 October 2021

★★★★★ 5/5

Google

Such a friendly branch I could not fault Emily and Sammy over the past through months of dealing with them both. Although there were many hurdles we had to tackle throughout the purchase of my property the Atherstone team went above and beyond to assist. Great communication and professionalism. Thank you all!

Victoria · 17 April 2024

★★★★★ 5/5

Google

Great experience with Bairstow Eves! It wasn't the smoothest journey but Michaela kept us informed and reassured through the whole process. Would reccomend to anyone looking to sell a property.

Bickley · 26 October 2021

★★★★★ 1/5

Trustpilot

Unprofessional standards

Constructive Feedback: From the moment we first made contact to arrange a viewing, the experience was marked by unprofessionalism and disorganisation. The estate agent set an expectation that punctuality was paramount, yet upon arrival, they were nowhere to be found, leaving us waiting among other prospective viewers. A simple courtesy email to inform us of their tardiness would have been appreciated. During the viewing, it became evident that the estate agent lacked essential knowledge about the property. Despite basic inquiries, they relied on a script and couldn't provide satisfactory answers. Even when presented with discrepancies in their own advertisement, they failed to address them appropriately. Given the estate agent's senior sales title, one would expect a higher level of competence and preparedness. It was disappointing to find that they were ill-equipped to handle basic queries or engage effectively with potential buyers. Following the viewing, communication was subpar. It took several reminders to receive responses to our inquiries, and when we finally did, the information provided was incomplete and at times nonsensical. Moreover, the insistence on disclosing intrusive personal information before making an offer was unsettling and departed from standard industry practices. Despite complying with this request, we found ourselves met with further obstacles when attempting to adjust our offer based on new information. Furthermore, the handling of our offer was concerning. We were assured of its competitiveness, only to later discover that multiple other offers had suddenly matched ours within a short timeframe. Such rapid alignment among bidders is highly unusual in real estate transactions. Compounding these issues, our contact information was used without consent for marketing purposes, a clear violation of GDPR regulations. This disregard for data privacy adds another layer of unprofessionalism to an already frustrating experience. In light of these numerous shortcomings, we regrettably chose to withdraw our offer. It is unfortunate that the sellers, unaware of the shortcomings of their chosen estate agent, may ultimately bear the brunt of this poor representation. In conclusion, I offer the following advice: prioritise professionalism and organisation throughout the entire process, from initial contact to post-viewing communication. Ensure that your agents are adequately trained and knowledgeable about the properties they represent. Respect clients' privacy rights and adhere to relevant regulations regarding data usage. Ultimately, fostering a culture of transparency and competency will lead to more positive outcomes for all parties involved.

House · 27 March 2024

★★★★★ 5/5

Google

Absolutely amazing, team,rang office on the Thursday to put house on market, within 30mins Michaela rang to say she'd got two viewings. Steph came out on the Saturday to do the viewings and what a brilliant and professional job she did ,she actually got an offer for us off the couple viewing the property on our drive, which was accepted. All in all a brilliant team would highly recommend 👏.

Richard · 26 October 2021

★★★★★ 5/5

Google

Fantastic estate agents, Michaela Milton was extremely helpful. Thanks all 😀 …

Andrew · 12 November 2022

★★★★★ 5/5

Google

I can't recommend the ladies at the atherstone branch enough! They went above and beyond to make sure we got our home, they were always on the end of the phone to assist us. A huge thank you to them all. Emily, Melissa and Michaela. Amazing service!! 😊 …

Lindsey · 11 October 2023

★★★★★ 5/5

Google

I just want to say a massive thank you too Emily,Sammy and Joe for everything that you’ve done for my nan you have gone well and beyond to support her through this stressful situation highly recommend you brilliant ⭐️⭐️⭐️⭐️

Megan · 17 April 2024

★★★★★ 5/5

Google

Couldn't fault ALL of the girls! So helpful, prompt, polite and amazing! Nothing was too much to ask for and they were more than happy to assist with anything they could. Went above and beyond for us, especially for a fast sale! Thankyou girls!! We will be in touch if we ever decide to leave our beautiful home !!

Abi · 11 October 2022

★★★★★ 5/5

Google

Really pleased with the service i have received from the girls in the atherstone office from start to finish. They were all so pleasant and friendly. They really spent the time getting to know what i was looking for in my next property and that really stood out for me as no other agent spent that much time with me. Thank you. XxPositiveResponsiveness, Quality, Professionalism, Value

P · 26 October 2021

★★★★★ 1/5

Trustpilot

Eddisonwhite Ltd is about the worst…

Eddisonwhite Ltd is about the worst letting agent you could come across. High turnover of staff, bad communication, no integrity. I will never use them to let my properties again. They completely forgot to let me know my tenants were moving out until the keys were returned to them - lost me two months' rent.

Cynthia · 1 August 2018

★★★★★ 1/5

Trustpilot

Failed to do the bare minimum.

I visited a flat and submitted an application to rent it within hours of visiting it. I went in person to their offices, filled out all the forms, gave them all the documents they asked for (ID, bank statement, proof of right to rent), and they told me they would be in touch soon. A week passed and I did not hear back from them, so I decided to call them to follow up on my application. They had absolutely no idea who I was and had no record of my application being submitted at all, they told me an application made on the same day mine was made had been accepted but that it was not mine. They offered their apologies, and said that they should've called me to tell me my application had not been selected by the landlord. But that does nothing for me, it doesn't change the fact that I wasted a week when I could've looked at other properties. Being contacted about the outcome of the application (like they said they would do) was the bare minimum I expected them to do, so I cannot imagine how they perform in other areas of their job. The only way I can describe them after this terrible interaction is as completely unprofessional.

Daniel · 10 March 2023

★★★★★ 5/5

Google

Excellent & professional service from Emily, Mkayla and Stephanie, although I did in the end find a property with a different agent, these girls were amazing and very responsive. They did there upmost to help me find what I was looking for, more so than any of the other agents. Well done girls you do a great job together.PositiveResponsiveness

Tudy · 26 October 2021

★★★★★ 5/5

Google

Sam helped me through the process of buying my first home and i couldnt of asked for a better service. I definitely would recommend using bairstow eves.

Tom · 17 April 2024

★★★★★ 5/5

Google

My wife and I recently moved over to Warickshire and were impressed with the customer service and friendly staff we met. I would definitely recommend 100%

SinSity · 17 April 2024

★★★★★ 5/5

Google

Selling our house hasn't been easy at all, but Michaela, Em and Melissa have been with us every step of the way! Nothing is too much trouble, and they all take time to make sure all your queries are dealt with. It's been a pleasure!

Katie · 26 October 2022

★★★★★ 5/5

Google

Selling our house hasn't been easy at all, but Michaela, Em and Melissa have been with us every step of the way! Nothing is too much trouble, and they all take time to make sure all your queries are dealt with. It's been a pleasure!

Katie · 11 October 2022

★★★★★ 5/5

Google

Thank you to all the team, very helpful through a stressful time, can't fault them, keep up the good work 👍 …

Zena · 17 April 2024

★★★★★ 5/5

Google

Nice working,friendly and helpful. Never let me down. If I send an enquiry I get responses same day or next day before 12am. Thank you for your help.

Ovidiu · 11 October 2023

★★★★★ 5/5

Google

This team of dynamic and very pro active girls has been a great help in selling my niche property that other agents couldn't. I could not fault the hard work and commitment offered. Would definitely recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Estelle · 26 October 2022

★★★★★ 5/5

Google

Great service from the staff at Bairstow Eves. They were really on top of it all; kept us in the loop regarding our purchase and responded to us swiftly. They were also very friendly; brilliant service all around.

Tsing · 26 October 2022