Belvoir Ashton-under-Lyne reviews

★★★★★ 1/5

Google

Never dealt with Belvoire Ashton before and the issue is that it looks like I can't. Perhaps they have closed down? Having never spoken to them before, I called for two days straight on the advertised number, with the line ringing out and no answer. I wanted to enquire about a property they have for sale on Monday 03 and Tuesday 04/11/2025. I also left a voicemail kindly asking for call back with no response. I checked their website, Google and Facebook page with no information to be seen about being closed before posting this review. I would reccommend against trusting them with your property and will not trust them with mine as they can't pick up the phone to take or return a call... if they are even open.

Ali · 5 November 2025

★★★★★ 2/5

Google

I wanted to make this as honest as possible from our experience. We had rented through them for 6 months. The positives first. Everything was smooth and easy in the initial move in process, no issues there. Every time we called Belvoir, the team were so lovely. They were always friendly and easy to chat with. They would leave us feeling assured we'd been heard which was great. Sadly, this is where our positives end. The biggest area of feedback would be in the ongoing communication. There were countless emails and phone calls trying to arrange for things to be fixed in the property. And I say countless because we'd be assured it would be sorted and weeks later we would have to follow up with emails, receiving no responses and then weeks after that, we would call and sadly things just took a very long time. We've rented in other places and not had this experience before, so don't feel it's a "this is just how it is" kind of thing. Mold in the property was a big issue and it was only once we'd emailed to say we wouldn't be renewing our tenancy at month 5 that we got an email saying they would try to sort it. Another example was calling within the first week to ask for a welcome pack to the property and for a recycling bin. 6 months of asking for these and being told we'd receive them and sadly not, left us feeling unheard. Personally we wouldn't recommend Belvoir based on our experience.

Joel · 10 May 2024

★★★★★ 5/5

Google

Recently moved by two rental properties to Belvoir Ashton I have been dealing with both Jo the branch manager and Laura fantastic team Both were always there to answer any questions and queries This made the transition from my old agent to Belvoir so easy. My tenants have even contacted me to advise they are extremely happy with the service they have received from Belvoir Very professional and excellent service would not hesitate to recommend to all my fellow landlords

Emma · 10 May 2024

★★★★★ 5/5

Google

I recently started a rental tenancy through Belvoir and can honestly say the care, attention and support was faultless. Jo and Laura kept regular contact, keeping me in the loop at all stages of the application. Both went above and beyond to assist in getting me into my first rental apartment. Would I recommend....? Absolutely! 100%. Great service, lovely people!

Rs · 5 December 2024

★★★★★ 5/5

Google

I have recently placed 2 properties with Belvoir Ashton and the service I have received from Jo and her colleague Laura has been fantastic. Jo has a wealth of experience and with her friendly and professional approach I know my properties are in safe hands I would not hesitate to recommend Belvoir Ashton to other Landlords

Susan · 13 November 2025

★★★★★ 1/5

AllAgents

Brilliant when accepting the

Brilliant when accepting the property and going through referencing stage. But after that, absolutely shocking. No wonder they give you a care package, I thought as soon as I received it, it was a gift to butter us up. How right I was. They like to lie, I will never use this company again. Very dishonest. Avoid at all costs, seriously not worth it. I would give no stars if I could. Branch manager Joanne Cohen is a horrible condescending piece of work also. Would also like to add. Upon moving into the property, I noticed how scruffy it was. Pubes on the bathroom tiles, skid marks in the toilet. A massive streak of dirt on the carpet. Oven thick with grease. I could go on. There are much better letting agencies in Ashton. Please do not use these cowboys.

Martina · 9 May 2023

★★★★★ 1/5

Google

I would give 0 starts if I could after my interactions with the branch manager Joanne. I will also be making a formal compliant as her behaviour was unacceptable. To cut a long story short I was an existing tenant and I handed in my notice for the end of August (31st). There is the usual check out process which the landlord penciled in a PROVISIONAL date of the 30th; I could only confirm this date once my completion date for the property I was purchasing was set. The landlord agreed and at this time I had no contact with the estate agent. On the 27th, I was informed the completion date would be pushed back by a week so I informed my landlord who asked me to contact the managing agents, Belvoir. Bearing in mind, the date of the 30th was provisionally booked and not once did Belvoir contact me to confirm this date. I of course have a legal right to stay in the property until the 31st as I have paid for that months rent. It comes to my attention that Belvoir agreed with a new tenant and didn't think to tell me that the 30th was the final checkout date. This of course has major implication to me as I would effectively be homeless (until I pick up my new keys) despite having a LEGAL right to remain until the 31st Aug. coincidentally, the 31st was a Saturday and Belvoir refused to complete a checkout on the weekend, which is not my problem. The tenant had also ordered furniture on the 30th meaning I was effectively forced out of the property. Despite no legal obligation for me to exit the property before the 30, I reluctantly agreed to have my belongings moved before the 30th (when the new tenant moves in, the tenant would book me a hotel) however the removal company that I had booked had an issue and as a result, I asked if I could remain at the property until the 31st as per my legal right. With this being completely out of my control, I Informed Joanne of the circumstances and she outright refused to accept any scenario in which I can stay within the property until the 31st; citing a number of lies which include: my checkout having to be on the 31st by noon (which is incorrect), that it was my problem that the 31st is a weekend and therefore I would have to leave the property to the date nearest business day to the 31st (again not true), and throughout this entire conversation she was unbelievably rude, shouting at me and saying she's working on her day off (again nothing to do with me) and out right not letting me talk or propose any plans to try and make this work. Absurd level of professionalism and even more shocking is that she is a branch manager. Anyone reading this as a potential landlord or tenant, be advised they are rude and will force anything to work their way.

Taha · 5 December 2024

★★★★★ 5/5

Google

Recently moved by two rental properties to Belvoir Ashton I have been dealing with both Jo the branch manager and Laura fantastic team Both were always there to answer any questions and queries … More

Emma · 4 December 2024

★★★★★ 5/5

Google

Can not fault this company and especially Joanne from letting she made everything so easy always responded with a positive attitude the property is amazing and the staff even better 100 % made my move fantastic and Hassel free would definitely recommend them customer service outstanding

Tracy · 25 March 2024

★★★★★ 1/5

AllAgents

"Brilliant when accepting the..."

Brilliant when accepting the property and going through referencing stage. But after that, absolutely shocking. No wonder they give you a care package, I thought as soon as I received it, it was a gift to butter us up. How right I was. They like to lie, I will never use this company again. Very dishonest. Avoid at all costs, seriously not worth it. I would give no stars if I could. Branch manager Joanne Cohen is a horrible condescending piece of work also. Would also like to add. Upon moving into the property, I noticed how scruffy it was. Pubes on the bathroom tiles, skid marks in the toilet. A massive streak of dirt on the carpet. Oven thick with grease. I could go on. There are much better letting agencies in Ashton. Please do not use these cowboys.

Martina · 9 May 2023

★★★★★ 5/5

Google

Our tenants reported a gutter problem. Laura went the extra mile to obtain several quotes and efficiency organised the work required whilst we were on holiday, meaning we could relax stress free.

Mark · 25 March 2024

★★★★★ 5/5

AllAgents

Lettings.

Landlords or tenants Jo and her team really take pride in what they do nothing is too much trouble I had been searching for a property for the past month found nothing so i contacted Belvoir Ashton spoke to Laura viewed the apt on the Monday paid holding fee went through referencing which was so quick an easy moved into the property yesterday all i can say is fantastic service

Becki · 24 July 2023

★★★★★ 5/5

AllAgents

"Lettings...."

Landlords or tenants Jo and her team really take pride in what they do nothing is too much trouble I had been searching for a property for the past month found nothing so i contacted Belvoir Ashton spoke to Laura viewed the apt on the Monday paid holding fee went through referencing which was so quick an easy moved into the property yesterday all i can say is fantastic service

Becki · 24 July 2023

★★★★★ 5/5

Google

The team at Belvoir Ashton have all been amazing, friendly and quick to respond, I reported repairs on a Monday and within the same week they were completed.

David · 1 January 2024

★★★★★ 1/5

AllAgents

I would not give belvoir

I would not give belvoir Ashton one star. They are a disgrace. Whilst we are in a recession after a pandemic they are asking tenants for 10% rent increase. Surely this is not legal? Nothing surprises me, how are they still open , worst letting agency I have ever dealt with .

Emma · 31 March 2021

★★★★★ 5/5

Google

Great Service provided by the Staff at Belvoir. My property was let within a couple of weeks. Professional and helpful always. Would definitely recommend Belvoir Ashton-under-Lyne.

Jane · 29 April 2025

★★★★★ 5/5

Google

I have recently moved my letting property to Belvoir Ashton the service I have received has been excellent by Jo & Laura answered all my questions nothing is ever too much fantastic service

Matilda · 7 September 2024

★★★★★ 1/5

AllAgents

Belvior Ashton are simply

Belvior Ashton are simply awful. Slow, or in some cases, no response. Was told before moving in work was going to be done on the property - it wasn't. The house was a state when we moved in but we were assured it would be professionally cleaned. It wasn't. I can only assume they took a large chunk of the previous tenant's deposit and kept it for themselves as no improvements were ever made. Now waiting impatiently to get deposit back. Sent numerous emails, no response. Absolute joke. One of the worst I've ever dealt with, and that includes an agency that took 3 months to fix my toilet!! Awful.

Dissatisfied · 30 April 2015

★★★★★ 1/5

AllAgents

"Belvior Ashton are simply..."

Belvior Ashton are simply awful. Slow, or in some cases, no response. Was told before moving in work was going to be done on the property - it wasn't. The house was a state when we moved in but we were assured it would be professionally cleaned. It wasn't. I can only assume they took a large chunk of the previous tenant's deposit and kept it for themselves as no improvements were ever made. Now waiting impatiently to get deposit back. Sent numerous emails, no response. Absolute joke. One of the worst I've ever dealt with, and that includes an agency that took 3 months to fix my toilet!! Awful.

Dissatisfied · 30 April 2015

★★★★★ 1/5

Google

Shocking to deal with, saying that they don’t answer enquiries, calls or show up to bookings! If I was a seller I’d be very concerned trusting them to sell or let my property! Potential cash buyer lost on two properties.

Helen · 12 November 2025

★★★★★ 5/5

Google

Could not recommend Belvoir enough. Me and my partner were trying to find our first time rental property for a while and as soon as Laura and Jo got on the case we were sorted within a week. Best support ever. Will be forever grateful. Kian & Connor.

Kian · 3 May 2024

★★★★★ 5/5

Google

Great agency and very efficient. Thank you to William and the team for providing amazing service to look after my property portfolio. highly recommended for anyone looking for professional property advice and service.

EEhaulage · 25 March 2024

★★★★★ 5/5

Google

Just want to say how efficiently Joanne Cohen has managed our viewing and application for a property. Great communication and friendly service that I would recommend 100%. Thanks Joanne

P · 17 May 2024

★★★★★ 5/5

Google

I recently sold my property through Belvoir. Nothing was too much trouble Jo and Laura were able to answer all my questions excellent service wouldn’t hesitate to recommend them

Peter · 25 March 2024