Trusted Agent profile · Ashford
Verified
★★★★★
970 reviews across 2 platforms
1 Kings Parade, High Street, Ashford, TN24 8TA
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Miles's office in Ashford, at 1 Kings Parade, is rated 4.5 out of 5 across 970 reviews on two platforms, including 148 Google reviews rated 4.7.
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Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
GoogleWe would highly recommend using Miles & Barr to sell your property. Craig, off his own back, noticed that our house was not selling with other agents and kept in touch with us frequently to see if Miles and Barr could be the next agents. …
4/5
GoogleI would like to mention that the staff of M&B were always ready to help at every step of the journey to buying the property. There was always someone at the other end of the phone call willing to talk you through professionally even when …
1/5
GoogleI viewed one house with them and now they send me daily emails about "Property Matches". The unsubscribe button in their emails doesn't work as I've clicked it about 10 times. I've also contacted them directly via their website asking them to remove me, to which they never responded
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
GoogleReally professional staff, James Cussen visited us and was extremely helpful and courteous, explaining what Miles and Barr were all about. We were very happy to use them. we were regularly and quickly kept up to date with prospective viewings and post viewing. Highly recommend them .
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
GoogleGood service, good communication, especially Louise.
5/5
GoogleFrom the start, Joe and Miles and Barr was brilliant. Arranged an earlier viewing for me and kept me well informed. From my offer being excepted I dealt with Louise. She has been fantastic at communicating and keeping the process moving. Thank you Miles and Barr.
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