Gregory Brown reviews

★★★★★ 5/5

Google

Harry at Gregory Brown, Ashford, provided outstanding service throughout our house sale from start to finish. Any issues that arose were handled with great professionalism and dealt with promptly. While there were a few challenges along the way, none were the fault of Gregory Brown and were simply due to the chain, and Harry managed them exceptionally well. He generated a lot of interest very quickly, bringing multiple potential buyers through the door and securing several offers. Harry offered excellent advice whenever we were unsure about anything and guided us confidently through the entire process. He is extremely trustworthy and approachable, which made a stressful experience feel far more manageable. We would wholeheartedly recommend Harry to anyone looking to sell their home and needing honest guidance along the way. A big thank you from Surina & Jazz, this is an experience we’re sure Harry won’t forget anytime soon! 😊

Surina · 16 February 2026

★★★★★ 5/5

Google

I cannot recommend Gregory Brown highly enough. From my first meeting with Harry and the property valuation he was efficient, polite and always willing to assist throughout the process. Harry always turned up when he said he’d would and returned calls as promised (which in this day and age is a rarity!). Harry was knowledgable and honest with any questions that I had. Harry made what can be a very stressful time incredibly simple and easy right through to completion of sale. I would most definitely use Gregory Brown for the sale/ purchase of properties again! Thank you!

Roberta · 28 August 2025

★★★★★ 1/5

Google

I’d caution anyone considering Gregory Brown / Octagon Lettings (same agency, different names). During the rental search, they operate under “Gregory brown" but once you're in, it becomes clear the service drops significantly. They’re very responsive before you take the property, but after that, it’s hard to get basic issues addressed. The worst part comes when you move out, unreasonable fees, last-minute charges, and poor communication. I’ve heard similar complaints from other tenants as well. Very disappointing experience overall. I wouldn’t recommend unless things improve significantly.

Anto · 5 August 2025

★★★★★ 5/5

Google

I can Highly Recommend Gregory Brown Estate agent . On selling our property with super efficiency, valuable advice , great Support and guidance throughout the sale. Jeremy, Harry, Elliot and the team are so experienced in this field, and dealt with everything professionally . 🌟🌟🌟🌟🌟

Ricky · 27 September 2025

★★★★★ 5/5

Google

Gregory Brown lettings have been amazing throughout the seven years I’ve done business with them. I’ve used a few other local companies previously that really weren’t a patch on Gregory Brown for customer service and most importantly “no hidden fees”! If I have a problem or query, Jeremy and the team are always there to give me expert advice. Invoices are always very prompt and straightforward. With regards to tradesmen, the service has always been top speed and prices very fair. I can’t recommend this company enough.

Sandra · 16 June 2023

★★★★★ 5/5

Google

We have just bought our new house through Gregory Brown. It wasn't the smoothest journey, but Harry has been great and extremely helpful, and Jeremy has been able to answer all questions when Harry wasn't available. Thank you to all.

Jon · 25 January 2025

★★★★★ 5/5

Google

Where do I begin… Very professional from the get go Harry kept in constant communication with us regarding the sale of our flat. Harry Found a buyer within 3 days of the flat going on the market. The whole process was stress free and the team at Gregory Brown was always there to help with any questions. Couldn’t recommend this Estate Agent enough. Many Thanks Andy and Hayley

Andrew · 16 June 2023

★★★★★ 5/5

Google

We had the pleasure of looking at a property with these. We had had a stressful day and luckily for us, Elliot Leeds was on hand to help. He managed to get us a viewing, the same day as our visit. When we looked at the property, we explained the issues we were having regarding location. Amazingly, he gave us an honest opinion. Any question we asked, he answered unbiasedly. It was what we needed and it was unbelievably helpful. Would highly recommend. Not after your money, but making sure you're happy.

Flick · 17 June 2019

★★★★★ 5/5

Google

We've been working with Gregory Brown Estate Agents to manage our rental properties, and we’ve been very pleased with their service. They consistently handle everything smoothly, especially when issues arise. Whether it’s dealing with maintenance problems or tenant concerns, they are quick to respond and take the necessary steps to resolve things efficiently. Their communication is clear and timely, which makes the whole process much easier for us. We appreciate their professionalism and the way they keep everything running smoothly, even when unexpected challenges come up. Overall, Gregory Brown Estate Agents has done a very good job managing our properties, and we would recommend them to others looking for a reliable estate agent

Sam · 27 September 2024

★★★★★ 1/5

Google

What a bunch of unprofessional and rude people. I bought a house through them during covid on the asking price. From initial memorandum of sale till completion it was around 11 weeks, but still they kept me under so much pressure that I went through deep depression and had to seek medical advice Anything they need from me, they got within hours, but still they kept me under so much pressure, that I became very disturbed. Both, Jeremy and Harry are rude and lack basic mannerism, they should learn professional communication. I wish if there were any regulatory body where i could take them. Stay away from these lot as they only care about vendor and not for the buyer.

Haroon · 16 June 2021

★★★★★ 5/5

Google

It took me one week from first calling GB about the property and receiving the keys for my new apartment. The friendly staff members I had a pleasure of dealing with: Harry, Elliot and Amanda were trying the best to help me out and the whole process was very clear from start to finish. Highly recommend!

Tom · 16 June 2021

★★★★★ 5/5

Google

excellent support from Jeremy to lease my garage in Sunbury thanks

Derek · 26 March 2026

★★★★★ 5/5

Google

I am really grateful for all the help and support from Gregory Brown (and specifically Harry) in what has been a very challenging sale (as I had to complete the sale in 2022) of our house in Stanwell. We managed to do it just 2 days before everything closed for Christmas, and it was largely due to Harry being "on the ball" chasing and making sure all things went smooth. Also, it was a very stressful and emotional journey, and I felt Harry provide me and my wife with a kind of emotional support we needed. It was our second attempt at selling and in the first one when we had issues, the other agent offered very little support saying they were merely a "marketing agent". Well Harry for sure is an Estate Agent, someone who not only markets the property, but is there for you throughout the process with professional advice and comforting words. Agents are often seen as "necessary evil" and the commission paid as a bit of wasted money. In our case it was worth every penny....

Pawel · 16 June 2023

★★★★★ 5/5

Google

I have used Gregory Brown for a very long time, I purchased my mothers house some 20 years ago through Gregory Brown estate agents which I found to be a very easy process. Latter when it was time to sell my own property I used Gregory Brown again. They sold my property within 2 days of it going on to the market just before Covid struck, then sucessfully guided me through what was a very challenging time . Also they manage my late mothers house which I rent out ,this includes rent collection, all maintenance issues ect ect. Perhaps I am in a unique position that I have experienced all aspects of the services they provide. I have received nothing but a first class service from Mr B and his team ,this is why I would highly recommend them to anyone looking for an estate agent or indeed to rent your property through or from. Mr D.Higgins

David · 16 June 2023

★★★★★ 5/5

Google

Clear, efficient and attentive service. Thanks very much for making things as straightforward as possible. Much appreciated and happy to recommend.

Sue · 26 November 2025

★★★★★ 5/5

Google

I couldn’t have asked for more in my dealings with Jeremy at Gregory Brown, from my first enquiry through to completion his experience shone through. The going wasn’t always easy but he provided solutions to the challenges we encountered and I have no hesitation in recommending him.

Christine · 28 August 2024

★★★★★ 5/5

Google

We Just purchased our 1st home in the UK with the assistance of this amazing professional. Clayton was always responsive and patient even at weekends and late evenings. He saved my valuable time. I was happy with the results. Highly recommended 😊 …

Pad · 17 June 2018

★★★★★ 1/5

Google

Horrible and rude people, seen a property advert in Ashford Surrey, posted late Friday 28.05.21 so phoned them first thing on Saturday morning, property was available and we were told to wait until they arrange a viewing, we waited till lunch same day and phoned them back again to see if they got a spot for us, them we were told that all viewings will be arranged on Wednesday or Thursday. Somehow I already had a bad feeling about them, so decided to phone them today just to make sure we are still on the list for viewing, and for our surprise, we were told that property is no longer available and someone had a viewing on Saturday and left a deposit already... like seriously!!!!! Obviously we complained about it, but it seems like it's there usual behaviour and we were also told not to phone them again, if we not happy about there service!!!NegativeQuality, Professionalism

Indre · 16 June 2021

★★★★★ 1/5

Google

Pathetic after sales service. We bought a house recently through this agency and initially everything was going fine, until viewings and paying the deposit. Subsequently the process of signing up took little longer than expected as we had to get our signed contracts from India, and due to the pandemic, logistic services were disrupted. Meanwhile we started receiveing emails from them, doubting our intentions of buying the house, and our credibility, and this made us very furious. Never expected such an approach towards a customer/prospect. Specially after having paid the deposit towards the house. Even once the sale was complete there was no proper guidance as to how to go about the electricity and gas or water connections and registrations for the same. They didn’t even tell us which company to contact for these matters. I even called them once with this regards hoping for some assistance, but all we received from the other end, was a guy on the phone asking us in a harsh tone, “Do you expect me to do the registrations for you as well?”. Such a rude behaviour towards a customer, never expected this from GB. Heights of unprofessionalism. We never asked him to do the registration, was just asking for assistance being a first time buyer. Totally disappointed and Would never recommend them to anyone.NegativeResponsiveness, Quality, Professionalism, Value

Leona · 16 June 2021

★★★★★ 5/5

Google

Harry and Jeremy has been very helpful. Excellent service. Definitely recommend them.

ZS · 16 June 2023

★★★★★ 5/5

Google

Gregory Brown, Harry in particular, dealt with our Probate sale with great compassion, friendliness and efficiency. We were kept well informed of progress and I wouldn’t hesitate in using their services again or recommending them to anyone requiring estate agency services.

Carey · 29 July 2024

★★★★★ 5/5

Google

Gregory brown estate agents have been brilliant in helping me rent my house. Their personal service is greatly appreciated. A special thanks to Elliot who has always taken the extra step to help me.

Biren · 17 June 2018

★★★★★ 5/5

Google

G.Brown has been entrusted to full management in renting out my property since May 2016. They ( Jeremy & Amanda ) act as landlord on behalf of us with due care as I am currently non uk residence landlord. Their full management serves absolutely everything necessary to run your property, I strongly feel that my property wouldn't have been managed in order without their professional help and expertise. if you need someone that manage your property in renting, they are highly recommended.

Iza · 17 June 2019

★★★★★ 5/5

Google

My first time using an estate agency and I cannot express how easy and smooth the process was at Gregory Brown. Jeremy and Elliot especially have made the process such an easy transition and move! I would without a doubt recommend for both ends (buyer/seller) as they will handle your home with care and professionalism!

Muna · 16 June 2023