Royston & Lund Estate Agents Ashby De La Zouch reviews

★★★★★ 5/5

Google

I am sure most will agree that buying and selling a home isn’t the easiest of tasks! What has made our experience so much better is Liz and Sam at RL. Ahhh Sam, she’s so perceptive and intuitive she was such a pleasure to view properties with (she also knows her stuff!). Liz has been so kind and helpful through the whole process, it’s actually been such a pleasure ❤️I know it takes a team so thank you to everyone x

Gemma · 14 March 2026

★★★★★ 1/5

Google

I cannot stress strongly enough that you should avoid using Royston and Lund. Whilst my sale went through, it was not because of Royston and Lund, but rather the efforts of other estate agents in the chain. If the other parties in our chain had estate agents of the same calibre as Royston and Lund, I have no doubt that our sale and purchase would have completely fallen through. The initial sales pitch was impressive and the fees were competitive, however the service thereafter was extremely disappointing. Pricing guidance was poor, and we ultimately had to seek advice from another agent to correctly price our property. It would be overly generous to say that they were reactive in their approach, let alone proactive, and sales progression was non existent. Communication was so ineffective that other agents involved chose to exclude Royston and Lund from communications, as their involvement was more of a hindrance than a help, and we had to deal with other agents directly instead. Updates were infrequent, responses were slow, and promised callbacks often did not happen. When updates were provided, the information was often out of date or incorrect. On several occasions, inaccurate details were communicated by Royston and Lund to other parties on our behalf and we had to correct them. We were explicitly told that emails relating to our transaction were not being opened or read. Overall, the experience caused unnecessary stress and frustration. When complaints were raised, no apology was offered, they simply proceeded straight to threatening legal action if we didn't pay the fee on the basis that the transaction had completed and so they had done their job.. We received what are clearly precedent letters very quickly, which suggests that they get these complaints frequently. I have never met a company less deserving of their fee. I would strongly, strongly advise avoiding Royston and Lund, and recommend contacting someone like Liz Milson or Jess Beesley instead.

Chris · 14 January 2026

★★★★★ 5/5

Google

Liz, Poppy & Will were absolutely brilliant dealing with the marketing and sale of my shared ownership property. With additional requirements and timescales to account for, I couldn’t have asked for more from them. They would chase and update me regularly and we sold within a couple of months with completion not long after. I would recommend R&L Ashby to anybody locally looking to sell their property ! Excellent service throughout. Thank you !

Beth · 14 February 2026

★★★★★ 5/5

Google

I've had an excellent experience with R&L during the sale of my property. From the initial visit from Lindsey, to dealing with Ash who kindly sorted the marketing photos, with Poppy and India in the office keeping me updated all through to marketing/sale stage and onto both William and Kirsty keeping me updated throughout the after sales progression stage (I hope I've not missed anyone!!)...... but all at R&L have been fantastic throughout the process. I have personally been very happy with their professionalism, communication and honesty. I would more than comfortably recommend them in the future. Thankyou all for you help throughout the process.

Kyle · 14 March 2026

★★★★★ 5/5

Google

Shoutout to Ash who was professional, timely, incredibly thorough and produced fantastic photos of our property. Everyone who’s seen them has been super complimentary. Ash made our property look really striking and did a fab job. Thanks Ash, super impressive!

Scarlet · 14 November 2025

★★★★★ 5/5

Google

Big thanks to William and Kirsty for your help throughout the purchasing process. Efficient with a quick response time, and responsible throughout the entire process.

TING · 14 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Sam during my house hunting journey, and I can't recommend her enough! From the moment we started, Sam was incredibly helpful and attentive to our needs. She guided us through the entire house, …

Parth · 14 September 2025

★★★★★ 5/5

Google

So far, so good. Ash was exemplary in producing the brochure, listing and photos of our house, which are outstanding. Impressed with the service so far, fingers crossed for a successful sale

Matt · 14 December 2025

★★★★★ 5/5

Google

I sold and bought though Royston and Lund and I can’t praise them enough. All the staff were amazing with nothing seeming to be too much trouble. It wasn’t the easiest of sale and purchase so thank you all for making this happen. Liz thank you for your patience!! Would definitely recommend.

Julie · 7 April 2026

★★★★★ 5/5

Google

Sold mine and my mums property for me this year, very professional, kind and compassionate company. Nothing was too much trouble and I felt very supported throughout the whole process, particularly by Kirsty who kept us updated every step of the way. I would definitely recommend, thankyou so much.

Jayne · 8 April 2026

★★★★★ 1/5

Google

A lack of communication from this agent there was non for seven weeks despite being told by them there would be regularly. No update after viewings .Photos were not very good and floor plan was wrong.

Keith · 29 January 2025

★★★★★ 5/5

Google

Only just put my property on sale with Royston & Lund. So far so good 👍 Ash came out to photograph our property on Thursday and he has made our house look fantastic!! He was really respectful with everything. Thank you

Clair · 14 February 2026

★★★★★ 5/5

Google

Excellent job selling our house. The director Alex turned up for the first meeting, was polite, professional, but not pushy to get us to hire them - a more than pleasant surprise. It was our first time selling a house and the team were patient explaining all the steps - who does what and translating some of the trade jargon when needed. Communication was very good throughout the process and at the end when push came to shove Samantha did not hesitate to lean hard on various parties (mainly slow solicitors) to wake up and get on with it. On completion day our chain of five was completed at 16:44 with a deadline of 17:00 and I am absolutely convinced if it wasn't for the flood of emails and phone calls that Samantha made - as we ourselves also were - we would not have completed that day. Once we had moved, we sent her some flowers as a thank you because she was that good. We are more than happy and the price they charged was very reasonable too.

Alex · 31 December 2023

★★★★★ 5/5

Google

A very big thank you to Kieran today for showing my partner and I around a few properties. Kieran’s friendly manner and expertise made our first time experience of house hunting a brilliant one. We were very grateful for your open mind and transparency to guide us towards what would be best for our lifestyle! Also big thank you to Riley who organised the viewings and has a lovely manner over the phone. Overall, a very positive experience!

Ebony · 30 January 2024

★★★★★ 5/5

Google

From the get go Royston and Lund were very professional, attentive and helpful. The sales team including Kierhan, Liz and Lindsey were great and the pictures taken of the house were of good quality. We had a few issues with a seller pulling out and a quick turn around time and everyone in the team tried their best to sort things out. Without Kirsty I don’t think our sale or purchase would have gone through. She was amazing and was in it with both sides of the chain to ensure things were progressing how we wanted them to. Overall a positive experience and a great company. Thank you

Megan · 22 November 2023

★★★★★ 5/5

Google

R&L Ashby have been incredible from start to finish on the sale of my house, from the beginning Lindsey was keen to get me the best price and showed interest in what i wanted rather than just giving opinions. Lindsey was always so quick to get back to me on any questions and was always at the other end of the phone. The photos i had for the property were INCREDIBLE you really cant compare to any other estate agent out there, they're amazing. would recommend Royston and Lund to anyone for sales or renting of their property as i considered both! all the team at Ashby every time ive been in have been so welcoming, Kieran and Liz in office are excellent and the whole team are amazing at what they do! thanks R&L xx

Becki · 29 September 2023

★★★★★ 5/5

Google

A fantastic service from a professional outfit, from beginning to end of process. We instructed Royston & Lund to sell our property as we were very impressed by their initial visit and valuation. The feedback we received from viewings was very positive. Communication was easy and transparent throughout. Liz was our main contact, explaining the process very clearly through every step of the process. Once we had agreed a sale, communication was always simple and straightforward. The after sales team led by Sam and assisted by Liz worked tirelessly to expedite the process through to completion. I believe this was a tricky process for them as our buyer had used an online agent who did not supply a dedicated person to deal with the process after a price had been agreed. Our experience nevertheless remained a positive one and Liz was in constant contact with us, diligently explaining how far we were through the process, any issues holding the process up, and actions taken to expedite the process. People say moving house is a very stressful process, however our experience of selling our house was made so much easier by the hard work and positivity of Lindsey and her team in Ashby. Many thanks. Colin

Colin · 1 September 2023

★★★★★ 5/5

Google

I’ve currently been house hunting. Although I didn’t buy a home off these guys they were the best estate agents in the area for booking me in, contacting me, meeting me and building rapport. Anyone selling a property these are the best.

Lucy · 14 November 2025

★★★★★ 5/5

Google

A pleasure to work with! From the outset Lindsey was very knowledgeable about the market and current prices and was very professional. The photographs were of a very high standard and the whole marketing process was excellent. Liz took over with a lot of the viewings and familiarised herself well with the property prior to these commencing. Kieran mainly dealt with me via the telephone, he was always polite and efficient. Royston & Lund sold my property within 7 days!! I went on to purchase another property and having dealt with many agents until I found my ideal purchase I can honestly say many vendors must be horrified or unaware of how lazy and incompent many agents are. If the opportunity arose I would certainly use Lindsey and her team to sell in the future and for anyone looking to find a decent, proactive agent I would highly recommend them!!

Vicki · 15 June 2023

★★★★★ 5/5

Google

Royston & Lund have been incredible throughout our house purchase journey. We mostly dealt with Liz & Sam who couldn't have been more helpful. No issue/question ever felt like too much bother & they were fab right up to & beyond completion. Such a smooth process & wouldn't hesitate to use them in the future or recommend to others!

Hayley · 31 December 2023

★★★★★ 5/5

Google

Excellent Estate Agent, R&L truly earnt their commission and sold our property despite several sellers dropping out along the way. Highly recommended to anyone who wants a proactive Estate Agent who puts hard work and effort into actually selling your property. Well done R&L - great work! Thank you.

J · 29 January 2025

★★★★★ 1/5

Google

We were disappointed with our experience. The marketing materials were poorly drafted and we had to spend a lot of time correcting their spelling errors. They operate a skeleton staff team so they have limited availability to carry out …

Matthias · 14 April 2025

★★★★★ 5/5

Google

Liz worked so hard over the time of selling my house. I’d recommend Royston &Lund to anyone wishing to sell their home, especially if they want a personal experience. All the staff in the Ashby office were very friendly 😊 …

Lynne · 21 January 2025

★★★★★ 1/5

Google

Very unprofessional .. I offered full guild price on a property... I never heard anything back.... I would avoid this lot... there not professional in there work.... avoid...

Johnny · 27 February 2025