Fish2letcom Ashby-De-La-Zouch reviews

★★★★★ 5/5

Google

My ex-landlord was holding off paying an incentive that he promised to pay me for moving out within 2 months of a 4 month section 21 notice as he wanted to sell the house (I had the incentive money written in a letter and email). The landlord holding off paying me was causing me a lot of stress and upset as I had a loan off a family member to quickly get in a new house (as I was unexpectedly having to move and not having a deposit saved) under the promise of receiving the money. I cannot thank Kristy Yorke enough, she did not give up on what I was being owed and tirelessly kept on the landlords case until he finally paid me almost 3 weeks later then he promised. Kristy was really supportive when I was crying on the phone, she kept in constant contact and as soon as I was told by a solicitor that I had a case against my ex landlord, she made sure he knew about it and with an hour or two of day 21 of fighting the landlord I finally got what I was owed! Kristy Yorke is a credit to Fish2let, she was supportive when I was unexpectedly served notice and I was in tears, she worked hard to get what I was owed from my ex landlord whilst having to do her own job with other tenants/properties, and thanks to her being the liaison between me and the ex landlord, I got my money and Kristy got the result she worked so hard for. Thank you Kristy … for everything. 😊

Caroline · 14 June 2022

★★★★★ 5/5

Google

My ex-landlord was holding off paying an incentive that he promised to pay me for moving out within 2 months of a 4 month section 21 notice as he wanted to sell the house (I had the incentive money written in a letter and email). The landlord holding off paying me was causing me a lot of stress and upset as I had a loan off a family member to quickly get in a new house (as I was unexpectedly having to move and not having a deposit saved) under the promise of receiving the money. I cannot thank Kristy Yorke enough, she did not give up on what I was being owed and tirelessly kept on the landlords case until he finally paid me almost 3 weeks later then he promised. Kristy was really supportive when I was crying on the phone, she kept in constant contact and as soon as I was told by a solicitor that I had a case against my ex landlord, she made sure he knew about it and with an hour or two of day 21 of fighting the landlord I finally got what I was owed! Kristy Yorke is a credit to Fish2let, she was supportive when I was unexpectedly served notice and I was in tears, she worked hard to get what I was owed from my ex landlord whilst having to do her own job with other tenants/properties, and thanks to her being the liaison between me and the ex landlord, I got my money and Kristy got the result she worked so hard for. Thank you Kristy … for everything. 😊

Caroline · 16 April 2022

★★★★★ 5/5

Google

I have rented from Fish2lets for over a year now and have found them extremely helpful as estate agents for the period that I’ve been renting. They have a real ‘human touch’ approach to their customers and have helped me out immensely on occasion (needing spare keys etc) and everyone that works there is friendly and helpful. Particularly Siobhan and Lisa, who have at times gone the extra mile and gone out of their way (when they’ve not needed to) to accommodate an issue for me. Would recommend.

Craig · 30 May 2024

★★★★★ 1/5

Google

Booked a viewing for a property in Ashby 16/2/26 at 5pm, arrive at 4.52 still no sign of any estate agent at 5.25 completely unprofessional! Three very upset children who were excited to view the house! Tried to call 4 times at 5pm before they closed and no answer. No call what so ever to say they couldn't make it! Certainly won't be using these again in the future!

Stacey · 16 March 2026

★★★★★ 5/5

Google

Had an issue we needed sorting out asap, I spoke to Leanne who dealt with the issue and got it sorted very quickly… very pleased with her response and how professional she was… Thank you Leanne.

Mark · 13 September 2025

★★★★★ 5/5

Google

Best people to deal with around in Ashby! Thanks to John and Nick Rushton for sorting everything out so quickly whenever I had any issues in their property. I would highly recommend Fish to let 👍👍👍 …

Abdul · 16 May 2025

★★★★★ 5/5

Google

A huge thank you to Diane and the team who have supported us throughout the letting process. They have introduced us to the loveliest tenants. Diane has been the perfect judge of character. We look forward to dealing with fish2let again.

Carla · 27 October 2024

★★★★★ 5/5

Google

Many thanks to Leanne at fist to let ashby de-la-zouch, for her reassurance and advice in dealing with maintenance issues. Thank you. You are an absolute star and a credit to your company.

Samantha · 12 February 2025

★★★★★ 5/5

Google

I used this company to rent a property and they are by far the best company I've used in the capacity of tenant ever. They are fair to all parties and have been extremely helpful and professional throughout my tenancy period. I would recommend to any potential tenant in the area to give them a chance and you'll be very satisfied you did.

Alan · 25 April 2024

★★★★★ 1/5

Google

Ive posted this on Google Wouldn't deal with this agency again..my son looking for his first property, went to view on Monday 16th Sept 24, liked it, got asked to call the office straight away. He called within 5 minutes of leaving the viewing, no one answered, left voicemail. No one called back and it was 1610hrs. Office supposed to close at 1700hrs. Rang on Tuesday morning. Got sent the application. Sent the application in the afternoon to get told an applicant had applied on the Monday night, first come first served. My son never even had the opportunity of being considered..his first home - a great opportunity, to be completely let down at the poor service of this business. Such a cut throat unfair environment, would rather deal with a more experienced and reputable company with a more thorough 'lettings' arena than a company like this.

Clare · 27 September 2024

★★★★★ 1/5

Google

I had an extremely disappointing experience with this letting agency - never came back to me; I would not recommend this agency to anyone!

Liza · 14 April 2026

★★★★★ 1/5

Google

Under no circumstance rent from these liars. Inspections every three months and as pointed out by other reviews fish2let are completely unprofessional. Stating they will just let themselves in with their own key if you're not there which I find to be outrageous. Or better yet they just don't turn up when you wait about for them all day which happened at least three times. But most of all they lie about property condition when it comes to claiming your deposit back. They tried to claim 100% of my deposit I disputed this with the tendency deposit scheme and I have now have been able to claim 50 percent back which is a fair total. Repairs never get fixed or replaced and they try to charge you for them when your tendency ends. pay a bit extra a month and go with a proper company

Lewis · 25 April 2024

★★★★★ 1/5

Google

Worst rentals team in any estate agents I’ve ever gone through. Accepted the tenancy, agreed on date for collecting keys, forced to sign up for home insurance and a rude lady working with a third party called Leaseguard denied application after spending the weekend hounding us with texts and emails as partner is self employed. Given the option to pay £5000 in advance for 6 months rent and the deposit and still a refusal. If you are self employed avoid!!!

Loocey · 16 April 2024

★★★★★ 5/5

Google

Many thanks to megan and colleagues for all the help getting my new home set up for me in the time I had. couldn't be happier.👍🏻 …

Robert · 16 December 2025

★★★★★ 5/5

Google

Had trouble with our boiler turning the hot water brown and smelly, Leanne rang British Gas straight away and got it fixed withing the day. Very pleased with the quick action taken

Patricia · 13 October 2025

★★★★★ 5/5

Google

We've been renting from Fish2Let since January this year. Very happy with their service. There was a couple things that needed addressing which they did with no drama. The renting process was straightforward and easy too.

Adam · 16 April 2023

★★★★★ 1/5

Google

Not helpful .i desperate for a house for myself and my daughter they messing me around .told they call me regards a house last week is available and call me when viewings available then nothing so called them few days later. I was told viewings fully booked and landlord maybe changing his mind and I get call that day ? No call till Sat and was near their closing time .I left voicemessage on no one called me .again I called back and now no viewings all booked ?

Carla · 16 April 2023

★★★★★ 1/5

Google

Wouldn’t even give 1 star I’ve been a tenant for 2 years My electric meter messed up yesterday and went off (we had electric on it it had a fault and went off) I was told that they wouldn’t help me and my family (young baby) who’s poorly and was prepared to leave us with no electric no heating no food no way to feed the baby as they were too lazy to open the cupboard for us to get to the meter as the landlord was in Birmingham (im in Tamworth) as it’s a locked door we can’t access it (we live in flats) I was told it’s up to me to top up my electricity even though that wasn’t the issue i was told I will have to go without with a 8 month old baby they told me if the landlord went on holiday I would be without aswell, eventually they got the key after me having to text the women all day and repeatedly asked it’s sorted it was -1 in my flat and I could see my breathe awful service as usual, all the women need a reality check and a attitude check fish2let awful service as usual

Cara · 16 April 2023

★★★★★ 1/5

Google

Unprofessional I feel this company lack empathy and professionalism. From day one of viewing the property I let from them, it was clear they have no interest in the tenant. I was in a situation where I had no choice but to take the first house I viewed; I was clearly upset and distressed, but the lady that showed myself and my two children around had no empathy what so ever. At the end of the viewing, her words were “are you taking it or not?” It then took several phone calls to confirm I could let the property - I was constantly chasing them as they did not keep me informed throughout the process. On the occasions when I emailed to inform them that something was wrong once we were in the house, I would never receive a reply to say they would help; some random contractor would just telephone me. Very rarely do they telephone you - their usual communication is via text message and often using text slang. The emails between myself and one of the girls didn’t even have my correct address on when she replied. For a company to fall short of basic standards to those paying for their services is incredible, unprofessional and, quite frankly, embarrassing. When I ended my tenancy, their email reply was short and abrupt; all they wanted to know was when people could view the property! I understand they need to re-let the house, but it was still my home for the next month, and they expected me to vacate the property (leave windows open and lights on etc.) - this was not practical as I leave for work at 7am and their viewing times are strictly Tuesdays and Thursdays 10.30 to 10.45! After I sent several emails explaining the impracticality and the possibility if arranging a more suitable time, I was completely ignored until the day I handed my keys in! They have a duty of care to look after paying tenants, but their lack of attention to simple details and basic standards of customer service was clear from the start. I will not be recommending or using this company again.

Roz · 16 April 2022

★★★★★ 1/5

Google

Had to leave an abusive relationship and they were rude, unempathetic, unprofessional and incompassionate. Told me to was 'my story against his' even after offering police reference number and domestic abuse support worker contact. Asked me for evidence of my abuse to prove it, only ever replied to demand money, ignored my emails. Currently in the process of filing a complaint and they still are being horrific. Wouldnt recommend to my worst enemy. They will flat out argue with you and be unprofessional at all times. Avoid like the plague.

Lea · 16 April 2022

★★★★★ 5/5

Google

The property I rented between 2016 and 2018 was through Fish2Let. I can give nothing but positive words about my experience throughout the whole journey. Both Diane and Laura were amazing. Thank you - Highly recommend.

Laura · 16 April 2021

★★★★★ 1/5

Google

As a tent that was managed by fish to let find them very rude and they think there better than you, have a good relationship with my landlord and spoken to them about it and they stopped using them after several complaints from other tenants saying the same, avoid at all cost, it’s only 1 star because that’s the lowest I can put otherwise it would be lower

Ady · 16 April 2023

★★★★★ 1/5

Google

I have only had dealings over the phone with fish2let, but they have on both occasions been incredibly rude.

Stephen · 25 April 2024

★★★★★ 5/5

Google

Very professional outfit to deal with. Everything was delivered and arranged on time with the minimum of fuss. Would have no hesitation in using them again.

Derek · 16 April 2022