Every review we hold for the Ashburton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our house in Buckfastleigh through Howard Douglas Estate Agency and received a first class service. We were moving from Brighton but Barbara was brilliant in supporting our search and making numerous viewing appointments that worked with our trips to the area. She was really knowledgeable and helpful about the area and supported our decision making. She was also extremely responsive and good at communicating with both parties solicitors and the vendor, so much so we managed to go from offer to completion in less than eight weeks. This is the fastest we have ever achieved and have bought and sold seven properties. Her professionalism was definitely instrumental in making this happen. Hopefully we won’t be moving again but if we do we would definitely go to Howard Douglas.
Sam · 20 January 2025
★★★★★ 5/5
GoogleHoward Douglas Lettings have recently organised a Tenant Find Service for a property in Buckfastleigh. Kate has managed everything from start to finish. The service was impeccable and Kate was really lovely to deal with. I have used other Lettings Agents before for the same property, but none have matched this level of service.
100% recommended and very reasonable cost wise.
Mark · 16 March 2025
★★★★★ 5/5
GoogleWe recently sold our house through Howard Douglas. Howard is extremely experienced and knowledgable about his sector and he is surrounded by a delightful team who are professional and great communicators. We felt like we were in good hands throughout the whole process and never felt like anything was too much trouble. Thank you to the entire team.
Chris · 18 March 2026
★★★★★ 2/5
GoogleMixed experiences with both the sales and lettings side of Howard Douglas. While I found the lettings side to be generally fairly competent and friendly, I was not impressed the sales team. The (I presume) inexperience of one particular member of staff nearly cost us our sale. This person was quite rude to me initially and I was treated as if I was being irritating for checking on the progress of the sale. Meanwhile, the lack of communication between estate agent and solicitor / buyers effectively slowed the entire sale down, to the point that it nearly destroyed the chain (when there shouldn't have been a chain, because this sale should have progressed months prior!). It wasn't until this person was removed from the sale and another (I presume) more experienced staff member was assigned, that the sale rapidly progressed to exchange, and completion soon after. I would hope that this experience helps this staff member to realise the job they are actually there to do. While there was friendliness towards the end, once the realisation of urgency was apparent, I feel that much of the difficulties could have been avoided if there was more coaching and guidance from a more experienced staff member, on how to handle things and at what pace! This should have been a straightforward sale, with no chain and first time buyers. But it ended up not being the case at all. A real shame.
Grace · 21 December 2024
★★★★★ 5/5
GoogleSold our house through Howard Douglas. I was very impressed by their attentive service throughout: checking-in to ensure all was going well; being on hand to resolve problems, and understanding that selling a house can be challenging at times. Thanks to everyone, especially Barbara.
Andrew · 20 May 2024
★★★★★ 5/5
GoogleHoward Douglas Estate Agents dealt with both our sale and purchase which completed in November 2024. Howard valued our property and he was very friendly and professional. He explained the process well and what to expect. Lauren dealt with the viewings and she was excellent from start to finish. She updated us regularly throughout and was pivotal in making sure exchange and completion went smoothly. I would highly recommend them to anyone.
Malcolm · 20 January 2025
★★★★★ 5/5
GoogleLauren at Howard Douglas has made the purchase of my new home stressfree and easy, there was nothing that was too much trouble and she always was amiable, upbeat, understanding and kind. I can recommend this estate agent highly and sincerely
Sally · 15 October 2025
★★★★★ 5/5
GoogleWe bought our home in Ashburton through Howard Douglas and received a first class service. Pippa was amazing and nothing was too much trouble. The staff were all courteous and helpful. We wouldn't hesitate to recommend them to others. Thanks again for everything.
Kevin · 28 May 2022
★★★★★ 1/5
GoogleDeeply unpleasant experience with a person called Natalie at this agency, was rude and dismissive when I asked for clarification regarding a property, and then told me there was no point in applying for any properties with Howard Douglas. Very, very strange way of treating people. Howard Douglas clearly only care about landlords so I would suggest avoiding if you are looking to rent, the irony being that I am looking to rent in the short to medium term before buying. Glad to know to avoid this agency.
Lizzie · 28 May 2022
★★★★★ 5/5
GoogleHoward Douglas recently sold my parent’s house near Bovey Tracey. Howard personally accompanied all the viewings and his team did a great job. We also dealt with Clarissa in the lettings department and she was really helpful.
Harriet · 28 May 2021
★★★★★ 1/5
GoogleIv been into the agent a few time’s and have always felt I was bothering them by asking questions.
On a recent occasion I had a viewing booked for one of their properties, after driving 40 minutes to the appointment the agent was a no show I rang the office to be told “Sorry the property has been let, we tried to call you a few hours ago”.
This was a blatant lie as I had no missed calls or any voicemails, plus when organising the viewing I didn’t leave my number as they didn’t ask (I had to promt the lady to even take my name).
The property was only a short walk from the office so if they knew they hadn’t spoken to me directly they should have at least met me outside to save me waiting for them and to tell me in person.
I have worked for a agent before and know this isn’t a way to treat customers. If you haven’t spoken to the customer directly you need to make the up most effort to let them know it’s been cancelled.
I’d avoid them in the future.
John · 28 May 2021
★★★★★ 5/5
GoogleThe team at Howard Douglas done an amazing job with the sale of my house , very accommodating , understanding and very professional .
Couldn't ask for more 😊 …
Frederic · 20 January 2025
★★★★★ 5/5
GoogleClarissa has been an absolute star throughout our tenancy. We wish you all the best with your future endeavours.
Nicholas · 28 May 2022
★★★★★ 5/5
GoogleMy wife and I bought our first house through the agency and were both impressed by the high quality customer service, knowledgeable and friendly staff and we both felt well looked after during what could have been a stressful experience.
Howard and his team were always happy to help and answer any questions that we had.
Couldn’t recommend them highly enough.PositiveProfessionalism
Jan · 27 August 2022
★★★★★ 5/5
GoogleExceptional service from the whole sales team. They were fully supportive and knowledgeable throughout a testing sale & purchase.
Penny · 3 March 2025
★★★★★ 5/5
GoogleWe sold our mothers house through Howard Douglas and they were brilliant. I can't thank them enough for their commitment. All through the pandemic they escorted prospective purchasers even though my mother could not. They were very professional and kept in regular contact. All the staff are lovely and very helpful. I cannot recommend them enough. Sale professionally concluded. Thank you.
Peter · 28 May 2022
★★★★★ 5/5
GoogleRecently sold our cottage in Bovey Tracey and were extremely pleased with the way the team at Howard Douglas handled the sale. Would definitely recommend them to friends and family.
Emma · 20 May 2024
★★★★★ 1/5
GoogleStaff appear to not want to do anything or help customers. Simply stating "sign up to our mailing list" is a great way to lose business.
Jeff · 15 April 2024
★★★★★ 5/5
GoogleWe recently purchased a property through Howard Douglas and were delighted with the assistance offered by Barbara and the whole team. Thank you.
Ian · 20 May 2024
★★★★★ 1/5
GoogleDisappointed that I made an enquiry for a rental property through one email and two phone calls that went to voicemail. No response.
C · 15 April 2024
★★★★★ 1/5
GoogleUnprofessional (was not at property at appointment time, in fact had gone back to office, despite having changed time while I was en-route), ill-informed (professed to be unaware of vital planning application), condescending attitude from Howard Douglas when I made a complaint. Go elsewhere!
Melissa · 28 May 2022
★★★★★ 5/5
GoogleThe lettings team have always been helpful over the last 4 years of working with them
Enver · 20 May 2024
★★★★★ 5/5
GoogleExcellent service throughout our recent house sale/purchase I can highly recommend them.
Mike · 15 April 2024
★★★★★ 5/5
GoogleHoward Douglas was very helpful throughout the process and always had time to sit with me and go over details.
I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
The · 27 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
