Trusted Agent profile · Ascot
★★★★★
475 reviews across 2 platforms
40 Chobham Road, Sunningdale, Ascot, SL5 0DX
Part of Strutt, see every office.
Strutt's office in Ascot, at 40 Chobham Road, is rated 4.5 out of 5 across 475 reviews on two platforms, including 34 Google reviews rated 4.9.
Every review we hold for the Ascot office, from every platform, shown as written. First names only.
5/5
TrustpilotHouse Purchase …
We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.
5/5
TrustpilotWe “let” our property through the Ascot…
We “let” our property through the Ascot office. Caroline was knowledgable on the area, other properties we would compete with, the area generally and was totally professional. Where other “lettings agents” failed, Strutt and Parker excelled and we managed to let our property quickly. Excellent company to deal with
5/5
TrustpilotExcellent experience with Strutt
Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house
1/5
TrustpilotPoor customer service and failure to…
Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.
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5/5
TrustpilotExcellent, personal service
Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.
5/5
TrustpilotExcellent service from Gina
I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent
5/5
TrustpilotLockdown sale
We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
5/5
TrustpilotA purchaser's view
I recently bought an apartment. Strutt and Parker were agents for the vendor. I found them courteous and invariably helpful. I felt able to trust what they told me, so the unavoidable stresses of moving home were kept to a minimum.
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
5/5
TrustpilotFrom the moment we met Sarah and some…
From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.
5/5
TrustpilotGina Simpson has been a fantastic…
Gina Simpson has been a fantastic Estate Agent who was diligent and looked after us throughout the process of purchase of property and understood our deadlines and needs. This was a great experience for us.
5/5
GoogleGeorge and team were fantastic throughout our sale process. They were great booking and hosting the many viewing providing quick and detailed feedback. George also provided excellent support and advice with the offers we received to …
5/5
TrustpilotI recently had to decide which estate…
I recently had to decide which estate agent we would use to sell our 20 acre Farm in Ewhurst.I had lived on the farm for over 15 years, and had converted the farm outbuildings into affordable units for letting.We eventually chose Strutt and Parker, and right from the word go, Ken Roberts advised us to split the farm into four separate units, so that prospective buyers could either buy the whole farm or the separate units.Splitting one title into four separate titles is a lot of work. We made good use of Strutt and Parker's mapping team who are land registry approved.This made getting drawings a simple task.We also used the amazing team at Strutt and Parker to produce a brochure showing the four separate units, which once published on the web sites caused a massive response, such that we were getting in excess of twelve viewings per day.We were looked after by an experience team of property sales negotiators who handled all the viewings and dealt with the prospective purchasers.Thanks go to Nadia, Pippa, Holly, Sarah-Jane, Debra,Stephanie and in particular to Jackie who has a special relationship with the solicitors acting for both the seller and the purchaser.Working together the team at Strutt and Parker, sold all four lots and dealt with lots of tricky questions to achieve total farm sold for the price they thought they could achieve from the outset. I would not hesitate to use Strutt and Parker again.Ian Mills
5/5
TrustpilotI would give Victoria six stars if I…
I would give Victoria six stars if I could. She was amazing in every aspect of her role in this transaction. She found me a ’unicorn’ of a buyer and treated both parties with the utmost respect and professionalism.
5/5
GoogleThank you George Hughes for all of your help, guidance and support during the recent sale of my property. From the initial valuation throughout the entire process to completion, George was extremely professional, knowledgeable and …
5/5
TrustpilotRental Competently Managed in all Respects
We have been very happy with the Ascot Office Rental Dept. of Strutt and Parker and especially Philippa who competently managed the redecoration of our property prior to letting.The letting went smoothly and we have no problems since.
5/5
TrustpilotGerrards Cross Lettings Team ......First Class
Thank you Charlotte and team for your professionalism speed and top quality service in helping me relet our apartment in GXAlways a pleasure to deal with your team as you take the hassle out of the process
5/5
TrustpilotExcellent service from Philippa - Ascot branch
We've been with Strutt & Parker for many years and Philippa at the Ascot Branch has been simply fantastic!She has always been so professional and efficient with anything we have needed.Thank you Philippa!
5/5
TrustpilotProfessional and efficient
Very good, personal service. We chose Strutt and Parker because of their large data base and the virtual viewing quality of their videos. Everything went smoothly and we will chose them again in the future.
1/5
TrustpilotThis agents refuse to take me off their…
This agents refuse to take me off their database, they keep sending me information on available listing like every day. this pollutes my mailbox and frustrates me, I had written to them many time to stop and used UNSUBSCRIBE feature nothing works so far. I just like to share this so others are aware.
1/5
TrustpilotVery Unprofessional
Strutt and Parker AscotHaving found a property through Strutt and Parker Ascot branch we were told our offer had been accepted and all checks, references and deposit were successful. The landlord wanted us to move in June but we had a holiday booked so agreed to move on the 1st July, we had two properties to move from one of which didn’t have much furniture, we asked if we could pay to move some furniture in one of the garages before the official moving date which the landlord agreed and we paid £1000 straight into his bank account. All the arrangements were made through the negotiator Caroline at Strutt and Parker Ascot office, after everything had been agreed documents signed and finance completed we continued to pack one of our properties on the day agreed for us to store the furniture in the garage, we had arranged for Caroline to meet us at the property at 1 o’clock to unload, at 12.45 Caroline called us to announce that the landlord had pulled out of the agreement and had decided not to rent his property to us, we were devastated and had to find storage for our furniture at very short notice and all our plans and arrangements had been ruined. What l thought was strange was Caroline had no empathy she was very matter of fact about it all and didn’t really care we found her very rude and unsympathetic. We have also noticed after a few weeks she has put the property back on the market, I can’t believe after the way we have been treated Strutt and Parker would even consider to do business with this landlord again. Unbelievable!!!!!!
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