Trusted Agent profile · Arun
★★★★★
324 reviews across 1 platform
4 Surrey Street, Littlehampton, BN17 5BG, Arun, BN17 5BG
Glyn Jones's office in Arun, at 4 Surrey Street, is rated 4.9 out of 5 across 324 reviews on 1 platform, including 324 Google reviews rated 4.9.
Every review we hold for the Arun office, from every platform, shown as written. First names only.
5/5
GoogleFrom the first contact with one of your colleagues, we felt confident of your company dealing with the house sale . We were impressed with your empathy knowing the circumstance that brought about the sale of the house. No fuss. Totally professional and would certainly recommend your company if ever it was asked of us. Sincere thanks for all your help.
5/5
GoogleWe've just moved into a new residence due to the need of more space. The Glyn-Jones team have been a pleasure to deal with from start to finish. With special thanks to India for the great communication and support we've received. We look forward to settling in our new accommodation! Thanks once again!
5/5
GoogleSteve and his team really excelled here . Perfect communication . From start to finish very professional . 5 stars from me :)
5/5
GoogleThank you Steve Williams at the Littlehampton office for all your help in getting my sale over the line on 23/10/24. from the get go and our first meeting I knew I had made the right choice in going with Glyn Jones. Your pre meeting preparation was very professional and I felt completely confident that you would do a good job which has certainly been the case. Thank you again to you and your colleagues, I will of course if ever in a position too, highly recommend you to anyone needing an experienced and professional estate agent.
5/5
GoogleMe, my wife and daughter just came from the office to collect the keys from hour new home. We are more than happy with the service this Estare agents provide to us. They are very helpful and I think I couldn't have find a better Agency to help us find the perfect house for us. With that said I just want to thank Aaliyah and Alison for their hard job. I just wish all the best for you guys.
5/5
GoogleThe team at Glyn-Jones are a pleasure to deal with, they are all very helpful, friendly and knowledgeable. Russell made the purchase of our new home a stress free experience, he kept us updated and swiftly responded to any of our queries. Excellent customer service and would highly recommend to anyone looking to buy or sell a property.
5/5
GoogleMy husband and I have recently bought our first home through Glyn Jones Littlehampton. Having moved in on Saturday, we wanted to leave a review to recognise the support that has been provided by Glyn Jones throughout the buying process. Ethan at the Littlehampton branch has been extremely communicative and accommodating with several viewings. Responses to emails have always been speedy and we have been kept updated every step of the way. Thank you Ethan and everyone at Glyn Jones for helping us on our journey to become the owners of our perfect first home! - Martine and Ryan :)
5/5
GoogleThe best estate agency we felt with in the area by far! Eleanor was (and still is) extremely helpful and honest and we could not have asked for more! 10/10
5/5
GoogleWow! What can I say. Ethan was handling my purchase, and after a few false starts I decided to purchase a different Property from them. He was incredible! Totally understood my reasons and the sale etc went through extremely soundly and with no hassle. Obviously, thanks to himself. He is a credit to Glynn Jones, he is an absolute credit to to his boss, and I've no doubt will hit fantastic heights in his future career of Estate agency. I honestly cannot thank him enough. Well done Ethan.... and, thank you!
5/5
GoogleI am so pleased I chose Glyn-Jones in Littlehampton as my estate agent. They have handled the recent sale of my property with care and enthusiasm. Ellie helped get the property advertised on the market and started the sale process. Abby then looked after showing the house and following up on everything after I accepted an offer of the asking price. They have made the whole process easy and they’ve kept me informed every step of the way. I would highly recommend them!
5/5
GoogleI researched estate agents in the Littlehampton area and chose Glyn Jones to sell my late parent's property - and I'm happy I did! Steve Williams initially assessed the property. During his assessment there was no pressure placed on me to market the property immediately (I advised Steve I could not place the property on the market at that time due to probate, which he fully understood). Steve was happy to visit the property again when I was ready to proceed. As I was unable to be at the property most of the time, Steve agreed the sales team would conduct viewings on my behalf and they always provided notification prior to each viewing and a review after each viewing. Elise and Ellie dealt with the majority of viewings and it was Ellie who conducted negotiations of the sale. She kept me updated of proceedings and always returned my calls if I needed to discuss any points of issue - Thank You Ellie you were brilliant! To sum up, Glyn Jones (Littlehampton) is a caring, thoughtful and friendly company to do business with. Its unlikely I will use Glyn Jones again (as I do not live in their catchment area) but if you have a property to sell in the area, I recommend giving them a try.
5/5
GoogleThe service was excellent from start to finish. We had a tenant in the property and she was treated with respect and consideration. There were lots of issues with the sale but we were kept updated throughout. When things were difficult, we were reassured and supported by Steve and then Elise. Elise was brilliant at liaising with other parties who were, at times, less than helpful. She was easy to get hold of and always did what she said she would do. She was good humoured and friendly as well as very professional. I would absolutely recommend Glyn Jones in Littlehampton.
5/5
GoogleGlyn-Jones were fantastic when I was selling my Aunts house, Russell kept me informed every step of the way and nothing was too much trouble for him, i would highly recommend them...
5/5
GoogleI cannot recommend Elise Calvert(Littlehampton branch) highly enough. From our initial meeting, to finalising, we have been so impressed with her professionalism, knowledge and communication. The whole process was very smooth thanks to Elise and it was always easy to get in touch with her any time when needed help,support or advice. We would whole heartedly like to thank and recommend Elise to anyone looking to buy or sell their house. Thank you!
5/5
GoogleA* We can’t compliment their professionalism there honesty, their diligence in the way they worked for us on the sale of our property if we were to give any advice to anyone thinking of selling look no further great company and the team at Littlehampton were fantastic we had a fair few hoops to get through, a special thank you to Steve for all you done with your help we got there in the end you are a massive credit to your Branch there communications and there promises were all kept and selling a house is a very stressful time but they made it as smooth as possible 10/10 thank you 🙏🏻
5/5
GoogleAs we were very pleased with the service we received from Glyn Jones when we sold our flat in 2020, it was a no-brainer to use them again when we recently sold our garage. Unfortunately, what should have been a straightforward transaction ran into difficulties but Victoria Bentley went out of her way to resolve the problems and bring the sale to a very satisfactory conclusion. We cannot fault the service we have received from her and other members of the staff and would not hesitate to recommend Glyn Jones.
5/5
GoogleRussell was great. Professional and very pleasant. Always got back to me when needed. Kept me updated. Very happy with his service to us during our move.
5/5
GoogleFrom start to finish Glyn Jones were fantastic and very attentive. Special mention to Steve and his staff for all of their efforts, highly recommended.
1/5
GoogleVery bad experience,they had arranged me a viewing, on the day of viewing they sent me mail to inform that the property is no longer available..waste of money,time for the reliable customers..
Thank you for taking the time to leave us a review, we value all reviews whether positive or negative. Upon receiving a negative review we will always treat comments constructively to see if there is anything we can improve on. You called our office yesterday in order to book a viewing on one of our vacant properties, the property was available and upon taking your details we booked you a viewing for 12.30pm today. We subsequently took a call this morning from the Landlord asking us to accept an offer to rent the property from a client that had viewed prior to your own viewing being booked; our instructions were to take a deposit and withdraw the property from the market cancelling any further viewings. We therefore cancelled a number of viewings including your own. We called you twice this morning at 10.22 & 10.23 in order to inform you that the viewing had to be cancelled, a colleague explained the situation to you but was unsure that you could hear the conversation correctly. We therefore emailed you at 10.42 in addition to our calls to inform you that the property was no longer available. In a later call we explained that we appreciated how frustrating it can be when you are seeking a property and a viewing had to be cancelled particularly when coming from out of the area to view. We did offer to come out and meet you at the property and show you around in order that you may take it in the event that the current interest did not proceed however you declined. We are sorry that you have had this experience however we are duty bound to follow our client’s instructions, we do however wish you every success with your search for a property.
1/5
GoogleViewed a property recently that needed a significant amount of work done. I returned a voicemail left to call them back. When I did I got through to Eleanor. My offer was rejected. She was horrible like I offended her by putting in a low offer, kept mouthing off at me and kept talking about third party’s offer. I kept saying to her I don’t want to know about third party. I’m a prospective buyer talking about a number to an estate agent, let’s keep it simple and on point. She still kept talking about third party, promising me by the FCA regulated authority etc etc that she’s telling me the truth. Idk if she is like this or was taught by the company to bully prospective buyers into raising their offers this way. Not once did she ask me how high I’m willing to go, or my reasons for buying this particular property, she had zero interest in me. When my husband heard how she spoke to me even he was triggered by it and her response was “I can hear him in the background you know and I’m happy for you to put me on loud speaker so I can tell him too”. The purpose of the phone call was to increase my offer and instead of encouraging me to make it higher or find out why my new offer is only at that price, she said the third party’s in a different financial circumstance than you and is better. She compared my personal situation to somebody else. How unprofessional. My mental health was so affected after speaking with her and it made me really sad, really put me off looking at any more houses. I will definitely boycott this company in littlehampton. She’s allowed to do whatever she wants with no consequence, how can this company let her go around bullying people like that. I can’t believe how antagonistic she was and the language she was using was bullying, coercive and unprofessional. I know you didn’t give out names of the third party but she gave out a lot of their financial details to me and all she kept doing was telling me how great they were compared to me. This was my first time speaking to her. She spoke to me and treated me the way she did and expected me to over pay market price for a clapped out house. Very first rule I have in business is if the first conversation you have is antagonistic, expect every other conversation to be just as if not more antagonistic. I don’t know you from Adam, and my first impression was very negative.
5/5
GoogleGlyn -Jones in Littlehampton are outstanding and l have no hesitation in recommending them After 49 years at my previous address l located a property through them and they assisted me at every stage keeping me updated in a timely & friendly manner Fantastic helpful team Peter Hand
5/5
GoogleGreat service from Russell and the team. Very efficient and dealt with any queries promptly. Russell was really helpful and made the purchase progress smoothly. Highly recommended.
5/5
GoogleAbby was very helpful, great at communicating and pleasant to deal with. I am very satisfied with the service from Glyn-Jones.
5/5
GoogleAbby is been great throughout the process, friendly and answered all our questions and sorted the bookings as needed.
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