Every review we hold for the Anstruther office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would highly recommend James Shipman…
I would highly recommend James Shipman in the Edinburgh office for anyone looking to market their home. James is the epitome of professionalism and he strives to help. I do not care for estate agents as in general I find them quite untrustworthy and was truly surprised to come across a rare breed like James who has maintained his humanity through it all. It is evident James cares for his clients and their homes and strives for the best outcome for them. You will be in safe hands with him.
Maria · 1 October 2025
★★★★★ 5/5
TrustpilotLinsey Mann and her team were exceptional
My circumstances found my sale and purchase quite an emotional journey. Linsey and her team were fantastic taking me through each step of the process and their knowledge of the property market must be acknowledged.
Louise · 28 July 2026
★★★★★ 5/5
TrustpilotSharon Connelly at Thorntons Perth
Sharon Connolly at Thorntons Property was fantastic throughout our house sale and purchase. She made the entire process feel smooth and manageable, guiding us through every step with clarity and confidence. Her communication was always prompt and reassuring, and she explained all the legal details in a way that was easy to understand.
Susan · 17 November 2025
★★★★★ 5/5
GoogleOutstanding service from start to finish. The Thornton's team were professional, proactive and friendly. The team were always clear and timely with all communications, helping to make the process smooth and, almost :-), stress free.
Would highly recommend.
Colin · 15 December 2025
★★★★★ 1/5
TrustpilotWorst maintained property ever
As a new tenant I moved onto a property with a toilet that didn’t flush, a moldy washing machine, a back door that didn’t lock and a leaking roof. Would not recommend as a landlord or a tenant.
Customer · 3 December 2024
Agent replied · 25 August 2025
Thank you for sharing your feedback. We apologise for the issues you encountered at the property. This is certainly not the experience we aim to provide our tenants.
We take maintenance matters seriously and quickly rectified these issues to make things right for you as soon as you made us aware.
Thanks again for your feedback.
Best regards,
Thorntons Property Services
★★★★★ 1/5
GoogleWent in to enquire about the area as a potential place to move to and the staff were about as much use as a chocolate teapot. Every question was met with an unhelpful response. Got the feeling she didn't want us to move there or she was incompetent at her job. Won't be back any time soon!!
Neil · 29 March 2020
Agent replied · 7 June 2023
We are sorry to hear that you were disappointed with your recent visit to our property shop, this certainly falls below the level of service we aim to provide potential buyers. I would be happy to discuss your comments further and assist with your requirements if you would like to contact me on the details below.
Many thanks
Peter Ryder
Managing Director of Thorntons Property Services
T: 01382 200099 E: pryder@thorntons-law.co.uk
★★★★★ 5/5
TrustpilotHouse Valuation
James from Thorntons provided a thorough and professional valuation of our home, offering insightful advice and market knowledge. We received the valuation less than 24hrs later. Highly recommended for anyone needing a reliable and knowledgeable real estate agent.
Morgan · 9 July 2024
★★★★★ 4/5
TrustpilotProviding a good link between owner and tenant Thornton's have looked after my…
Thornton's have looked after my property for more than 3 years and I have very few complaints. The staff respond quickly and work with me to find the best solutions to any problems. The regular inspections keep me up to date with the state of the property and I can follow up any questions I may have, regarding the findings.
Genevieve · 23 September 2022
★★★★★ 5/5
TrustpilotProfessional & Friendly
They've been extremely professional and extremely friendly so far, which I really value as a client! They might not have the answers every time I phone up, but they have thus far always managed to come up with a solution to an issue that I face, and they are genuinely interested in fighting my corner.
Scamilton · 22 September 2022
★★★★★ 1/5
TrustpilotYou should avoid them
You should avoid them if you are looking for a property to rent or you are a landlord.
Mingkai · 21 September 2022
Agent replied · 25 August 2025
We are sorry to hear that you were disappointed with your recent experience with us. We work with many tenants and factors to ensure properties are maintained to a high standard. Unfortunately on a rare occasion, something a tenant accidently does within the property can result in remedial work being needed. In these instances a thorough report is compiled and its findings are discussed and agreed with the tenant.
Peter Ryder
Managing Director of Thorntons Property Services
T: 01382 200099 E: pryder@thorntons-law.co.uk
★★★★★ 5/5
TrustpilotThorntons Property
Could not be happier with Graham's work. Excellent Job from start to finish.
JM · 30 May 2024
★★★★★ 5/5
TrustpilotThorntons are very professional
Thorntons are very professional and responsive with the properties they let. Any queries are handled promptly and effectively. I feel safe that they are managing this property on behalf of the landlord.
A · 22 September 2022
★★★★★ 5/5
TrustpilotExcellent service
As a first time landlord, I cannot praise Thorntons highly enough for guiding me through the whole process in a professional, reassuring and friendly way.
Sheila · 23 September 2022
★★★★★ 5/5
TrustpilotOur recent property sale was the third…
Our recent property sale was the third one Thorntons have done for us. Like the first two, it was completed professionally, and achieved an even higher price above the upset figure.
Mr · 19 July 2018
★★★★★ 5/5
GoogleRating only, no written review.
Elaine · 29 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
