Roy Green Surveyors Letting and Estate Agents reviews

★★★★★ 5/5

Google

Have been a tenant for approximately 10 years with Roy Green , never had a problem and if there were any issues with regards maintenance they were always dealt with promptly and with the minimum of fuss . My point of contact was with Rachel Porter , Rachel and her team are a credit to Roy Greens , I can recommend Roy Greens with confidence , I would like to thank them for their help and assistance during my tenancy time with them .

Andrew · 26 August 2022

★★★★★ 1/5

Google

I rented a flat in Loughborough in a building owned by Roy Green, the building this flat lies within is a ticking time-bomb, since no care has been taken to ensure the place meets fire safety policy/legislation. Fire alarms were set off through the night due to faults, and some alarms didn't work. The fire alarm on my floor was broken and people have long stopped following evacuation procedure with fire service incident commanders reassuring me that this building is not rightly maintained. The building is owned and managed by Roy Green, who were contacted numerous times by myself, other residents, and my letting agent for the flat, only to palm everybody off and make excuses without actually ensuring residents were safe or looked after!

Samuel · 19 March 2026

★★★★★ 1/5

Google

Avoid Roy Green Lettings and Estate Agents at all costs. The staff turnover is extremely high, and there is rarely anyone available in the office to deal with issues. Calls are not returned as promised, and communication is consistently poor. The lettings team are unhelpful and appear unfamiliar with the Tenancy Deposit Scheme return process. Its taken over four months to finally get back the undisputed portion of my deposit, which is completely unacceptable. No staff accountability, initiative, or ownership of anything. Issues are routinely blamed on staff leaving, not being handed over, or dismissed as “not my role.” Attempts to escalate matters to Director level were blocked with staff only willing to provide generic "office" email addresses instead of a direct contact for the director. As a family that have rented for over 10 years, Roy Green are by some distance the worst lettings agency we have dealt with, very frustrating and disappointing experience. I would not recommend, and would give no stars if the option was there.

Liam · 16 March 2026

★★★★★ 1/5

Google

Recently went to see a property for sale listed by Roy Green on Rightmove. Complete misrepresentation and ridiculously high price listed for the condition of the property. The house was fully flooded and damaged from roof to bottom, uninhabitable and falling to bits but the pictures showed it in good condition and no indication of damage in the description. They also booked a block viewing when told it was by single appointment only. The agent who came to show the house worked in lettings and couldn’t give any answers to our questions. They were also so unprepared and unprofessional and arrived late and couldn’t open the door to some parts of the property. Complete waste of time for everyone who turned up. Stay away from these people.

Travel · 13 June 2024

★★★★★ 1/5

Google

Terrible. Managing our apartment and from the moment we signed over, they've been useless. The flat wasn't in a fit state to inhabit, dirty, broken bath, 7(!) light bulbs out, filthy carpet, and best of all, the window in the spare room doesn't close. This was winter when we moved on, so we're basically leaking our heating into the atmosphere. We've been on at them since day 1 to get some of this fixed and they've been to have a look, acknowledged problems then done absolutely nothing about it. We're 4 months into our tenancy and I'm still having to go in to the office to complain, despite the director of the company saying they'd sort it (weeks ago). I strongly, strongly recommend giving this agency a miss, no matter how nice the rental is. Its not worth the apathy and negligent complacency of the staff. They're lovely when you go in, then basically act like you don't exist the second you walk out the door. Edit: since been in contact with the landlord and he's horrified. They've also claimed that I missed a month rent even though I didn't. Avoid like the plague. Edit 2: since I've moved out now (thank God). To add insult to injury, when they came around to do the final inspection, they mentioned the carpet was dirty and that we would be charged to clean it! Hilarious. Obviously, I didn't let that slide and they accepted it has been filthy since the day we moved in. Ironically, we had actually hired a carpet cleaner before we left to give it a spruce up! Absolute snakes at this company.

Dav · 13 June 2024

★★★★★ 5/5

Google

From start to finish Roy Green really surpassed by expectations. Andrew cane to value my house and was really personable but also keen to get the most for my property. Once the property was on the market Lisa took over and she was friendly, efficient and always came back to me. I also dealt with Amanda who again was just amazing. Amanda sold me my dream home and really went out of her way to ensure I was completely satisfied and answered all my many questions. Thank you to all at Roy Green. I will definitely be recommending you.

Tasneem · 26 August 2020

★★★★★ 5/5

Google

Hugo has been amazing in sorting out any issues we had and he was kind, proactive and very helpful throughout our renting process.

Nicole · 13 January 2025

★★★★★ 1/5

Google

We encountered significant issues with the agent, who demonstrated a lack of honesty and failed to deliver on what was promised. Our experience was marred by very delayed responses and a consistent disregard for our essential requirements. Despite our patience and attempts to communicate effectively, these concerns were persistently ignored. The situation did not improve after we moved out; we have been attempting to retrieve our deposit, only to be met with complete silence. The agent has not replied to any of our emails, further compounding our frustration and dissatisfaction with the service provided.

Rita · 16 April 2024

★★★★★ 5/5

Google

We rented a properly through Roy Green and from the start of the tenancy to the very end they were always very helpful and professional throughout, Especially Emma who was always on hand to assist with any urgent enquiries.

Joe · 25 April 2025

★★★★★ 1/5

Google

I've been waiting 14 months now for roy green to sort out mainly my fence issue which still hasn't been sorted. A couple of other issues i reported hadn't been replied too untill i emailed the owner of the property to inform him roy green where not responding to my concerns but one issue so far has been sorted since the owner emailed them himself which he shouldn't have to. I can see myself emailing the owner again to email roy green to sort the fence out.

Glyn · 12 April 2025

★★★★★ 1/5

Google

We encountered significant issues with the agents. They didn’t send us properly documents and try lie they did. Such a poor service! No honesty just lies. They couldn’t even find my payments and was sending me reminders to pay rent which already been paid couple of times! My kids room have hole In the roof since November and nobody been to see that or solve problem! Not recommending at all!

LLadyexellent · 16 April 2024

★★★★★ 1/5

Google

If we could give zero stars we would. Be aware that if you are looking to rent through this agent they use practises that are not legal, ie Serving Section 21 after just 2 months of AST and threatening bailiffs without court possession proceedings being initiated. We found the agent to be immoral, aggressive and no wonder agents get a bad name when people like this exist in the industry. In summary, our experience; Our son rented through Roy Green. Not only did they insert incorrect details in the AST they clearly use a generic AST and do not understand its content legally. They inserted incorrect start dates in the AST. When our son and his girlfriend advised that they would make the rent payment 10 days later than hoped in the month, but none the less it would be paid, due to payroll dates - they had both just got their 1st jobs as teachers after graduation. The AST had a insert accepting this was permissible, so the change of payment date was within the terms of the AST. Plus as a landlord who owns 30 properties we advised our son and his girlfriend this would be acceptable to us and all the landlords we know. Roy Green became aggressive and even served a Section 21 just 2 months into a 6 months AST, which legally can only be served after 4 months. They then harassed our son and girlfriend trying to charge additional weeks rent. Roy Green then threatened bailiffs despite not having even started a court process for possession. Had our son and girlfriend not had us to assist with the legal aspects of these aggressive actions by Roy Green they could have been duped into accepting not legal practises by this agent. This flat in Anstey was left immaculate, and all legal rent was paid. Roy Green was forced to refund full deposit. This flat in Anstey has now been re-advertised £50/month more than our son & girlfriend were paying. Think twice folks unless you are prepared for agent who clearly has no concern about providing a quality service to young 1st time renters who paid expensive management fees to enter into a contract with this agent.

Kim · 27 August 2019

★★★★★ 5/5

Google

I have found Jeremy and the team at Roy Green exceptional in that they have gone the extra mile to help and assist. I would recommend them as a seller, buyer or landlord.

Richard · 26 August 2022

★★★★★ 1/5

Google

Well, we moved in a property on becks close (birstall) middle of 2020, after a viewing whist tenants was living in the house there was work that needed doing such as walls, carpets and broken freezer compartments. Once we moved in, the walls was fixed and painted poorly. The carpet was cleaned using steam cleaner but still high traffic marks all over. The freezer compartments was cracked and one was smashed leaving sharp edges which we was told would be replaced. After about a year and numerous emails back and forth with the office we managed to get the replacement freezer draw. Fast forward 2 months we handed in our notice and fixed the walls which was painted in the wrong type of paint (Matt on silk a wall) with the correct colour and type. Steam cleaned all the carpets which left the high traffic area still visible. Cleaned all skirting and woodwork. We then got our final inspection email from the office stating that the House needs professionally cleaning Carpets needs professionally cleaning Walls wasn’t up standard Oven wasn’t up to standard All Freezer compartments damaged. I must have spend over £100 on products to clean the house and 2 full days cleaning the property. All the hard work I put into cleaning the property all the money I spent on expensive cleaning products and paint. Wasn’t good enough for them. When the house looked better then it did on the inventory check list. Will be lodging a dispute Do not touch! Stay clear Because all they are only here to take money from you after you leave.

Karl · 26 August 2022

★★★★★ 5/5

Google

As a group of tenants we had been subject to some poor service from our original management company. We then connected with Roy Green who took control of things in a poor state left by the previous company. With a candid assessment of the issues and timely action by Roy Green things were stabilised promptly. Maintenance, accounting, collections are now well taken care of. We feel fully engaged with the firm and find them very proactive and consultative on things that need sorting. Our contact is Emma.

Hamish · 26 August 2022

★★★★★ 1/5

Google

Received a poor service from Roy Green throughout my tenancy. I was provided with inaccurate and misleading information, with a lack of focus and attention to detail. Very unprofessional. Note to Roy Green - if you intend to respond to this review, I suggest you first look through all the communications I have had with your office, which will validate my rating of your business.

ABC · 25 April 2025

★★★★★ 1/5

Google

Disappointing is an understatement. This is a company that will extort money from you at every opportunity as 'administration' fees. However, when pressed to fix or change problems with a property, will ignore your concerns. My last property had a number of problems. Cold bridging on the interior of the exterior facing walls was a massive problem for mould in the winter months. So much so that it caused me respiratory issues for me and my daughter. When i warned Roy Green that this was a matter of environmental health it was brushed under the carpet and i had to go to my own expense to resolve the issue. AVOID!!!

Russell · 27 August 2017

★★★★★ 5/5

Google

We had a positive experience when dealing with Roy Green. They were quick to respond to any enquiries and any urgent matters when dealing house and the landlord. Thank you for service.

Saulo · 13 January 2025

★★★★★ 1/5

Google

What a strange set of people that work at the place. Absolute shocking company. You have to seriously wonder why these jokers can’t even scratch together 4 stars as a letting agency. No professionalism no organisation. They will just enter your property without consent. Had to move out after just 4 months, couldn’t take it anymore they are so lazy and clueless as to how you should manage a property couldn’t believe it. Shocking worst experience I’ve ever had renting. Hugo not once actually seems like he has a clue as to what’s going on. Never gives a confident answer to a question and lies all the time. If you have any respect for yourself and your money avoid these dodgy people. Must be a family run business as I seriously don’t understand how half the people in that office even got employed there. Shocking.

Big-AL · 16 April 2024

★★★★★ 5/5

Google

I have worked closely wit Roy Green and Co. Over a period of nearly 5 years and as both a landlord and flat owner have found them knowledgeable, helpful and very professional. Our block of flats runs well and at a cost effective level reducing overheads for all owners whilst maintaining a very good standard of maintenance and cleanliness. Having had experience of owning and letting over many years I sleep well at night knowing that whatever problems occur I will get help and support from both Jeremy Green himself and all the team in Anstey

David · 26 August 2020

★★★★★ 1/5

Google

What a strange set of people that work at the place. Absolute shocking company. You have to seriously wonder why these jokers can’t even scratch together 4 stars as a letting agency. No professionalism no organisation. They will just enter your property without consent. Had to move out after just 4 months, couldn’t take it anymore they are so lazy and clueless as to how you should manage a property couldn’t believe it. Shocking worst experience I’ve ever had renting. Hugo not once actually seems like he has a clue as to what’s going on. Never gives a confident answer to a question and lies all the time. If you have any respect for yourself and your money avoid these dodgy people. Must be a family run business as I seriously don’t understand how half the people in that office even got employed there. Shocking.

Big-al · 28 January 2024

★★★★★ 1/5

Google

All I can say bullies stay away all so rude especially Jo they don’t want to help you in anyway the place needs shutting down do not rent or if your a landlord don’t go with these they are cow boys

B · 16 April 2024

★★★★★ 5/5

Google

Thank you Emma & Jo for all your help in getting myself and children this lovely home. Very professional ⭐️⭐️⭐️⭐️⭐️

Maisie · 16 April 2024

★★★★★ 1/5

Google

Very DISAPPOINTED by this agency. Never sort out issues on time, they use to take action just after council get in touch with them( it happend at least 4 times during my tenancy)🤦‍♀️ I highly recommend to AVOID IT😉, even if you make a complain to the manager you don't get an answer. Staff is useless, all they know to do is to lie😑🤮 Horrible experience 🤮

Ana · 16 April 2024