Trusted Agent profile · Amesbury
★★★★★
1,810 reviews across 3 platforms
Unit 3, 23 Salisbury Street, Amesbury, SP4 7AW, SP4 7AW
Connells's office in Amesbury, at Unit 3, is rated 2.2 out of 5 across 1,810 reviews on three platforms, including 172 Google reviews rated 4.5.
Every review we hold for the Amesbury office, from every platform, shown as written. First names only.
5/5
GoogleDemitri was extremely helpful during our mortgage meetings. He worked timely to ensure the best products and services for us
Thank you for taking the time to leave us this tremendous 5* review James. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
5/5
GoogleI have been incredibly impressed with Mike Holland and Connells. After a lacklustre six months with another Estate Agent it has been totally reassuring to deal with Connells. Much better service. We have a viewing organised within 24 hours of the property going live so am finally hopeful. Thank you Mike!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotConnells Dorchester
Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
1/5
GooglePut an offer in on a house with Connells and we were told we needed to come in branch for a discussion about the mortgage. Despite advising them that we already had a broker, we were effectively harassed into using theirs and told we wouldn’t get the house if we didn’t use their in-house broker (for a fee, of course). We went through an hour-long meeting only to be told at the end that an older woman had put in a cash offer and we were very unlikely to get the house. The mortgage broker told us how much she was offering and we were then cajoled into upping our offer (and made to do so by being stood in front of the agent like school children), but still didn’t get it - I think they were always going to advise going for the cash offer (which is fair enough), but just wanted to use us to up the price. We were then subjected to frequent phone calls asking us to keep looking for houses with them, despite my partner repeatedly telling them we had stopped looking for the time being. It’s all for the best as we found a house with a great agent, but the whole experience has completely put me and my partner off even looking at a house with Connells again. Edited to reflect response from Connells: both points made in the response were already addressed in the original review; we were made aware there was another interested party, but only after sitting through an hour-long meeting during which there was no mention of our slim chance until the very end, and we were pressured to drop our current mortgage adviser and agree to sign on with Connells’ as it would ostensibly better our chances of having our offer accepted. I also appreciate the vendors make the final decision on the buyer (and, as aforementioned, can understand why they would opt for a cash buyer), but to imply the agent has no influence is untrue. We effectively felt like pawns coerced into upping our offer with false hope in order to get an increased offer from the cash buyer, which is what happened. These things do happen, and we had already had a purchase fall through so we are acutely aware of that, but the way it was handled by Connells was sub-par. This is not the isolated experience implied, as several people we have discussed this with since (some of whom work in allied occupations) have said that poor service is standard for Connells as a whole, and there is a review before mine touching on a similar experience with your mortgage advice.
I can assure you that we have discussed this with both the branch team and mortgage consultant in the branch and it is clear that you were aware there were other interested parties who were in competition with you for the property you were interested in. Who the vendor chooses to proceed with is outside of our control, however we would always look to still support you in your property search as these things can take time. I am sorry you feel you didn’t receive the excellent service for which we are known.
1/5
GoogleDisgusting and vile company. Don't think customer service is in these guys vocabulary. Initiating a screaming match and slagging other agents off because I wanted to remove my details from their system. Far from professional. Whispers to vendors about all these wonderful potential offers, what offers? The offers they are making up perhaps for a house thats been on the market for 4 months and had to bring in another agent to get it sold. Tanked our offer by initiating conversations with the vendor in regards to offers that weren't proceedable, if they aren't proceedable they aren't an offer... when pulled up on it states thay haven't spoken to the vendor for 3 weeks! Not only is that 100% false but saying you haven't spoken to a vendor for that amount of time when you are trying to sell their house is awful! Absolute shambles of a company, would never want to put any money into their pockets. Update: despite me asking multiple times to remove my details from their records I have now had the branch manager phone me to make comments about this review. Fantastic to see the lack of professionalism is still very apparent
Hi Emma No one has made an offer on the property through ourselves and the seller is aware of this. After having had several viewings on the property there was one viewer who showed interest about a month ago but they decided to take no further due to the issues you are aware of. The seller was informed of this. If you offered through the other agent then the seller may have told the other agent that they had received some interest, but there was certainly no offer made. We have not been aware that that you have even made an offer on the property. The first I heard of this was when you contacted me. Regarding not having spoken to the seller for at least three weeks, I have provided them with marketing updates by email and my colleagues speak to them when they arrange viewings and provide feedback. Where the property has been on with two agents and where it is a very niche market property our last viewing was over three weeks ago. I am really disappointed that you feel the need to make this review and am more than happy to invite you into the office to evidence the above. Lastly, I hope you manage to secure the property and will leave you to continue negotiations with the other agent agent and seller. Please do not hesitate to contact me if you hear anything else that concerns you and, as requested, I have removed your details from our database. Best regards Mike
5/5
GoogleReally pleased with the service we have received from Connells in Amesbury. Demitri, the Mortgage Services Manager, has been exceptionally helpful. He has sorted all the financial side of things out to enable our new house purchase with expertise, care, and patience to ensure we got the right mortgage for us. Would highly recommend as an estate agency and Demitri as an excellent financial advisor. The rest of the team have also been very efficient and friendly, making what can be a stressful event much smoother.
We're delighted to hear that Demitri and the rest of our team could make your house purchase experience smooth and stress-free. Many thanks for your fantastic 5* review and recommendation Amanda. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Connells Amesbury have all been excellent. After our initial enquiry, Mike gave an accurate idea of pricing and invaluable advice on how best to market the property and what needed doing beforehand, followed by regular updates on the sale and advice when problems arose. The rest of the team (Savannah, Matt and Will) have also been excellent as they coordinated an open day, arranged multiple viewings and ensured potential buyers could view the property when required. Altho the initial sale fell through (not due to an estate agent problem), in both cases they found a buyer within 2 weeks of the property going on the market. Thank you for all your help, expertise and professionalism as I negotiated my way through this complex sale of my father’s house, and speedy response to questions via email or phone.
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
5/5
GoogleMe, my husband and 2 children were given notice to get out of our previous rental property fairly suddenly. We came across several properties and went through Connells to view more than one but Chloe went out of her way to secure us a new property. Rental homes are going very quickly and it’s scary out there right now. Chloe made sure the process was less scary! We are very happy to have now moved into our nice new rental home.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
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