Thornley Groves reviews

★★★★★ 5/5

Google

Exceptional Support from Start to Finish I recently bought my new home through Thornley Groves, and the experience was exceptional from day one. Claire went above and beyond, she spent extra time arranging viewings to fit around our schedule and coordinated everything with the sellers, from agreeing on the price right through to completion. When Claire was off for a couple of days, Chris, the manager, stepped in and even worked beyond his usual hours to make sure everything stayed on track. Their dedication, professionalism, and genuine care made the whole process smooth and stress-free. I’m truly grateful for all their help and would highly recommend Thornley Groves to anyone

Anil · 16 November 2025

★★★★★ 5/5

Google

A big shout out to Claire & a massive thank you! Claire has helped me from start to finish on my journey in buying my first home! Claire was always on hand to help with any enquiries or questions I had and made me feel at ease as it can be very stressful at certain times in the process. Claire is an absolute asset to Thornley Groves-Legend!!

Kat · 23 September 2025

★★★★★ 5/5

Google

Massive thankyou to Claire at the Hale branch who has been helpful and a pleasure to deal with since putting my house on the market. Right from the start Claire has been efficient and responded quickly to any questions to help the process run as smooth as possible. Thankyou!!

Alexandra · 23 September 2025

★★★★★ 5/5

Google

We are about to complete the purchase of a property through Thornley Groves estate agents in Hale. Buying or selling a house can be a stressful process, but the team at Thornley Groves were consistently professional, supportive, and impressive throughout. Chris, the branch manager, initially helped us with putting in our offer and was fair, transparent, and professional from the outset, which immediately gave us confidence in the process. Claire regularly checked in with both us and the vendor to ensure everyone was aligned and that all paperwork was progressing promptly. This made us feel well supported and helped keep things moving quickly without unnecessary delays. As we were part of a chain, there were some challenges in getting the top and bottom of the chain to agree on a completion date. Jamie, who originally showed us the property, was exceptional in handling this. She took the initiative to draft a detailed email, bringing all parties together, and used her professionalism and experience to resolve the situation and secure an agreed completion date. Her efforts were instrumental in ensuring a smooth conclusion to the transaction. Overall, I cannot recommend the team at Thornley Groves highly enough.

Elham · 16 January 2026

★★★★★ 5/5

Google

Very communicative and friendly throughout! Kerry was brilliant on the viewing and answered all my questions. Claire was fantastic throughout the process, answering all my questions, and made the experience a lot less stressful - very important when you are buying your first property!

Joanna · 23 September 2025

★★★★★ 5/5

Google

The whole team at Thornley Groves have been brilliant to deal with but especially Tom Beevers. Tom went out of his way for us, got our (lower) offer accepted within 15 minutes of our second viewing and was generally just great to deal with. Being first time buyers, we were naive about the process and felt very out of our depth when issues came up. Tom gave us fantastic advice the whole way through and we could not recommend him more. Thanks again!

Laura · 24 March 2024

★★★★★ 5/5

Google

It was a pleasure dealing with Thornley Groves for our recent purchase. Their manager Tom was a superstar! Nothing was too much for him and despite issues with the legals, he took control and ensured a smooth transition. He is a vital asset to the company and it was a pleasure dealing with him. I would recommend Tom unreservedly to anyone looking to either sell or buy a house !

Aneesha · 24 March 2024

★★★★★ 1/5

Google

A truly disappointing and unethical experience I recently reserved a rental property with Thornley Groves and was extremely disappointed with their practices. The entire process felt unethical and invasive, leading to what I would consider my poorest experience with a letting agent to date. The first issue I encountered was the agent's practice of asking prospective tenants to engage in a bidding war for the rental property. This felt highly unprofessional and created an unnecessary and stressful environment, a practice more suited to a sales transaction rather than a rental agreement. Following this, the data verification process was unreasonably intrusive. While I understand the need for standard checks, the agent was insistent that I provide access to my HMRC data and my bank accounts via Open Banking. Despite being fully furnished with my employment details, payslips, and excellent references, the staff I dealt with were adamant that I would not be able to proceed without this highly sensitive information. It felt like a gross invasion of privacy, and I had to decline, as this level of financial scrutiny is typically reserved for a mortgage application, not a rental. As a result of my refusal, the agent implied they would be keeping my holding deposit. Based on the strict legal rules governing holding deposits, this is a baseless threat. The holding deposit can only be withheld under very specific circumstances, and declining to provide invasive, non-essential data does not fall into that category. Overall, the experience was unprofessional and deeply frustrating. I would caution others to be aware of these practices.

Carl · 26 August 2025

★★★★★ 5/5

Google

For what was an emotional sale for the family, selling my late grandmother's home, Tom at Thornley Groves Hale was a pleasure to deal with. From the start, Tom and his team dealt with the sale with empathy and kindness making the selling process as smooth as possible. It was very much appreciated

Kate · 24 March 2024

★★★★★ 5/5

Google

Was a purchasing a property through Thornley - and they really helped the get the deal over the line. Helped so much and supported any questions throughout. Not pushy, super humble and helpful. Even post completion and sale they have been super helpful. Tom was the selling agent who was awesome.

Imran · 24 March 2024

★★★★★ 5/5

Google

A big thank you to the staff at the Hale office with the recent sale of my property. The help and advice I received from Claire especially really help[ed when navigating the legalities of the transaction and produced a few laughs along the way. We got there in the end overcoming the obstacles as they arose.

Peter · 23 October 2025

★★★★★ 5/5

Google

Thornley Groves' Hale office is an excellent estate agent to trust with the sale of your property. The office manager, Tom, is fantastic. From start to finish, he provides a thoroughly professional service. He keeps you in the loop at all times and doesn't give the buyer's conveyancer a moments rest. He's on to them, ensuring the sale gets over the line. Tom has sold several properties for me and I wouldn't use anyone else in Hale.

Mark · 24 March 2024

★★★★★ 5/5

Google

We bought a property through Thornley Groves in Hale and couldn't have been more impressed with the service. Rhiannon Sawle was professional, efficient and incredibly hardworking as well as being a pleasure to deal with. We could not speak more highly of Rhiannon or Thornley Groves and would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Abigail · 27 August 2021

★★★★★ 5/5

Google

Very professional and helpful at all times Without the commitment of the estate agents and the help of Claire pushing the solicitors the sale would still be going through !!!

C · 16 September 2025

★★★★★ 4/5

Google

A satisfactory experience and result

David · 16 March 2026

★★★★★ 5/5

Google

Highly recommend the Team at Hale. Great from start to finish.

Gary · 16 January 2026

★★★★★ 5/5

Google

Tom Beevers at Thornley Groves Hale was a superstar. He got me an offer within 2 weeks of listing the property and saw the whole process through to the end. He ensured the process went smoothly from start to finish. I strongly recommend !!!

R · 24 March 2024

★★★★★ 5/5

Google

Thornley Groves were very helpful in the purchase of our new home. Thornley groves were approachable and smoothed any issues with the property chain to ensure a stress free purchase. Thanks to Stuart for his help

Mark · 27 August 2021

★★★★★ 5/5

Google

My sister and I were selling my Mum's house after she had sadly passed away. Mum had been born in that house so we were very sad to have it go out of the family. From the start it was handled very sensitively, because of this and it was understood that we really wanted it to be a family home rather than a buy to let etc. Once sold staff guided the process along and considering the lock downs and a small delay with the buyers chain, it all got successfully completed, in a timely fashion. It is the second property I have sold through the Hale branch of Thornley Groves and both times all the staff have provided a friendly and professional service. Thank you

Ann · 27 August 2021

★★★★★ 5/5

Google

After months of not being able to get a purchase over the line with a previous employee of Thornley Groves who left the company, Tom Beevers joined at Thornley Groves in Hale and made all the difference. In fact, if it wasn't for Tom, I …

Phil · 16 April 2024

★★★★★ 5/5

Google

We have used Thornley Groves to manage the sale of our house and Rhiannon Sawle at the Hale office has provided an exceptional service. She is prompt in responding and takes the time to go through all aspects of the sale in detail. The sale process has not been as smooth as desired, however Rhiannon helped us to make the right decisions and made the process less stressful for us. Thank you.

Shui · 27 August 2021

★★★★★ 1/5

Google

Worst estate agents ever, will end up taking a big chunk out of your deposit at the end of your contract. We was told it comes with parking never got the fob to get into the car park. All flat repairs delayed or never happened. Takes them ages to get back by email or call. We went a week without hot water, they never fixed the shower after asking them through out a 8 month tenancy or fixed the fridge! At the end we gave up emailing or calling them. AVOID !!!

Juber · 28 August 2018

★★★★★ 5/5

Google

I found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.

Jeremy · 24 March 2024

★★★★★ 1/5

Google

I have been extremely disappointed to hear about Thornley Groves' recent unprofessional and potentially illegal conduct. They have threatened to illegally evict a tenant (someone I know) during the nationwide eviction ban. They left this tenant without a functioning boiler for two months, and they have not completed numerous repairs. Now they are attempting to evict him based on an administrative error they are unwilling to rectify. Shocking.NegativeResponsiveness, Quality, Professionalism

Joe · 27 August 2020