Crest Nicholson Alrewas reviews

★★★★★ 1/5

Trustpilot

AWFUL

AWFUL! After sales from Crest is absolutely shocking, especially communication! Never reply to our emails/ calls. Snags have still not been completed and we moved in a year ago. Crest have changed their site managers at least 4 times since we’ve been here, so the snags that were started get left when a site manager leaves. Would not recommend to anyone! Very dissatisfied and disappointed.** EDITED**So they show that they have responded to my review, asked for my information which I provided! Still no response two weeks later…. JOKE

Customer · 3 October 2023

★★★★★ 5/5

Trustpilot

Hansford Park

I just wanted to say a massive thank you to Katie, Sales Team at the Hansford Park development. She is informative, patient and very efficient. Jamie was also helpful when Katie was on a day off and sorted our reservation, thank you. We are looking forward to moving into our new home.

Caryl · 31 July 2021

★★★★★ 5/5

Trustpilot

Mulberry View- Amazing service from sales to post completion

We could not be happier with our experience with Crest Nicholson. Carly and Natalie in the Sales Team were brilliant throughout and kept us well informed and guided us through the purchase of our first home. Our solicitors were awful and Carly and Natalie were the ones to keep us on track and made it as stress free as they could. Post completion Ray and Natasha on site have been amazing. They checked in regularly in the beginning, took care of all the snags within a few weeks and nearly 9 months later are only a phone call away if we have any needs or concerns. We love our new home and wouldn’t change anything about it and daily we are grateful we chose Crest Nicholson Mulberry View

Grace · 21 March 2022

★★★★★ 5/5

Trustpilot

Smooooooth

Claybourne. From first contact and engagement (over a year ago) to the reservation meeting, Lesley has been a great support, knowledge base and confident. So far everything has gone brilliantly and the site team have been engaging and open.House moves made that bit less stressful by Crest Nicholson.Thanks so much

David · 29 November 2021

★★★★★ 5/5

Trustpilot

Thank you very much

Christine and Kelly was very very nice,patient and helpful. Thank you very much

Tunahan · 6 October 2024

★★★★★ 5/5

Trustpilot

Wyckle place

Experience was very pleasant and wasn’t rushed in any way. Sophie was very knowledgeable about both the site and the properties that we viewed.

Anne · 24 March 2024

★★★★★ 1/5

Trustpilot

Lift was out of order for months and Crest just didn't care

Long story short. The lift has been out of order for 2.5 months since July. Crest is not helping and this is not the first time - we had the same lift issue and they repaired it, yet the fix lasted only for 2 months. The neighbors and I can't stop to think they have fitted the lift that's not fit-for-purpose just for cost-saving.I sent an email to the customer service on Sep 4 2023, which they said will reply in 10 days. Nothing ever came back. Another chaser email sent on Sep 18, again, no response. Horrible after-sale services.

Eric · 24 September 2023

★★★★★ 5/5

Trustpilot

Amazing experience so far!

We are at the early stages of purchasing our new home at Crest Sketchley Gardens and have just completed the reservation. We’ve had the absolute pleasure to be looked after by Anita, she has been incredible and friendly. She has provided us with lots of information, helps us along the way so far and has been extremely accommodating allowing us the view the property when needed without any delays. Anita’s customer service and down to earth personality has made helped make this journey exciting and gave us great peace of mind buying our new home.

Jack · 22 September 2023

★★★★★ 1/5

Trustpilot

All I can say is ‘stay away’

All I can say is ‘stay away’! Leaving aside the small annoyances of not replying to emails, having to chase them down countless times and their fixes after snagging reports taking ages, the work that they have done on our building is shockingly poor.After 4 years living in the building, 4 flats are heavily affected by water leaks from the poor insulation on the roof. What’s worse is that the building is timber frame, so a big part of the structure is now compromised and needs replacing.All this has been going on for more than 1 year now and Crest and their contractors have still to agree on a plan to fix all of this.Meanwhile, all the people in the affected flats need to live with holes in our ceilings, buckets to catch the drip water, mould and damp everywhere and unusable balconies.I am sure there are other worse builders out there, but Crest should not be allowed to continue building anymore. And definitely do not trust their ‘high quality builder’ image that they are trying to push.

Dan · 21 September 2023

★★★★★ 5/5

Trustpilot

Carly is very professional, great customer service

Carly is very professional, friendly and always happy to answer questions. We liked the area and he house, we just need to assess our finances

M.D · 22 February 2024

★★★★★ 5/5

Trustpilot

Stowmarket- Hard Hat Event

I recently visited the Aspen Grange site during the Hard Hat Event at the weekend. I found it very useful and informative, thanks to the lovely staff. Great customer service. My questions were handled and answered well. I got a great feel for the place which is reassuring as a potential customer. I am looking forward to my next visit once the show home is ready.

Anon · 1 July 2024

★★★★★ 5/5

Trustpilot

Nikita and Emily were lovely and…

Nikita and Emily were lovely and welcoming. They made two first time buyers feel really at ease and gave us all the information we needed to make informed decisions.

Shannon · 20 November 2023

★★★★★ 5/5

Trustpilot

Good customer services

Good customer services. Good staff.

Daniel · 13 May 2026

★★★★★ 5/5

Trustpilot

Harborne Manor

Team at Harborne Manor , Luke & the team very help full all the way from choosing the appropriate house and selections of add on's , Luke is very detailed and transparent which made our lives much easier in deciding the most important decision in our lives ,highly recommend Luke's expertise .

Rakish · 11 May 2021

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Had an excellent experience so far at Walton Court Gardens having reserved a flat as a first time buyer. The sales team, especially Dylan have been very friendly and helpful and always on hand to answer any questions, making the process as easy as possible. Thank you!

Amelia · 12 March 2022

★★★★★ 5/5

Trustpilot

I have reserved a flat on the…

I have reserved a flat on the Brightwells development in Farnham. The sales team have provided excellent customer service where they have really spent time with me whilst I was trying to make the decision. I was able to see the flat a couple of times and the team answered my many questions as I had some concerns about buying a place right in the town centre. I really appreciate the advice and making the process easy to deal with.

Customer · 29 August 2023

★★★★★ 2/5

Trustpilot

Poor service

I moved into the new build house of Crest Nicholson few months ago, I paid extra for having the dishwasher. But it’s not usable, dishwasher company checked and confirmed the dishwasher is working but the hose is too short, I have contacted customer service, we wait and they sent us a wrong hose which is not usable for the dishwasher, and we wait again and then they sent us the plumber and the plumber said it’s not his job. The last email customer service said will send us fitter to fix it, we wait again but he never appears. And then customer service doesn’t even reply us now. I’m so disappointed with their service.

ShekKwan · 29 August 2023

★★★★★ 5/5

Trustpilot

Perfect experience

Can’t fault Crest throughout the process, all the way from the initial showing to the date of completion 😊 we were having a really rough time throughout the process with chains and poor solicitors, and without Steph from Crest going more than above and beyond, we would never have completed, let alone sold our flat. They have been exceptional and I would recommend to anyone.

Viki · 12 July 2024

★★★★★ 5/5

Trustpilot

Lucy was very helpful when we came to…

Lucy was very helpful when we came to visit site and allowed us to look in a property that was finished which we really liked. Chelsea answered my many phone calls in regards to reserving a plot.Both very helpful as we are first time newbuild buyers!

Customer · 18 April 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! Becky Field was very welcoming and helpful during my unplanned visit. Thank you!

Felipe · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you Crest Nicholson, Clare and Becky

Clare and Becky at Kilnwood Vale were so helpful and professional. We are very impressed with Crest Nicholson and their team are highly recommended. Thank you again!

Jenna · 22 December 2023

★★★★★ 1/5

Trustpilot

Where to even start - absolutely useless

Where to even start, patio doors not fitted correctly, apartments not insulated, intercoms don’t work, exterior spaces still not finished despite paying a year in advance for ‘service’ charge. Customer services never return calls. Several owners have had to go to NHBC. Garage doors would not open, lift keeps breaking down. It’s an endless battle with several major structural faults currently being fixed in apartments already lived in. Vandalism rife, bicycles stolen from ‘secure’ room. Scaffolding falls regularly into children’s play area. The gardens are overgrown, and not suitable to use. The whole place is a disaster area.Been asked for extra information via Trust Pilot, as CN always request with bad reviews. Provided evidence needed and now verified.

Travel · 16 August 2023

★★★★★ 5/5

Trustpilot

Nine acres

Carol has been extremely helpful and made the experience enjoyable throughout the whole process! Would definitely recommend Crest to anyone looking. She continues to help us with everything and her communication skills are great! Definitely sold everything for us from the first time we visited Nine acres.

Anyta · 6 February 2022

★★★★★ 5/5

Trustpilot

Great experience

Really easy experience. Everything was explained well and Lauren was so lovely. Thank you!

Mrs · 22 August 2024