Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRefuse to do anything to help.
They have moved tennants next door to us that are smoking weed blatently in the garden and house while there two kids run riot all day every day,we can’t relax in our own house for the constant banging as they leave the kids downstairs on there own all day while they have sex upstairs that our 14 year old has to listen too,different men coming in and out of her house all times of day and night.We have spoken to pattinsons who have basically said they can’t do anything about it.pattinsons peterlee are an absolute joke if this is the type of people they are happy to move into there properties.It says everything about the company.
Consumer · 25 August 2023
Agent replied · 19 June 2024
Hi, We are sorry to hear about this. Can you provide the property address to gdpr@pattinson.co.uk so we can investigate this further?
★★★★★ 5/5
TrustpilotHouse purchase - Excellent from start to finish :)
I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!
Gemma · 19 September 2023
★★★★★ 1/5
Trustpilotif i could leave zero stars i would
if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS
Duncan · 22 December 2023
Agent replied · 19 June 2024
Hi Duncan. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotA great team and a job well done ❤️
I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly
David · 25 July 2023
★★★★★ 5/5
TrustpilotHelen at Low Fell is amazing!
Helen Widdowson at the Low Fell branch was amazing.Her and her team went above and beyond in every possible aspect. We were purchasing a property, and from the very start they were extremely helpful in providing us with regular updates, chasing up on the seller and their solicitor as well as letting us know if anything was required from us.Part-way through the purchase, we had an issue with our solicitor, and Pattinsons offered to find us another conveyancer. Luckily we found another soon afterwards, but on several occasions the team handled our calls outside of their usual office hours and even when supposed to be on leave.Helen was an absolute godsend and made the process of buying a house so easy. If only our first solicitor hadn't been such a nightmare then I couldn't have imagined an easier time.Would easily recommend them and should we ever consider moving from our new home, we will be using Pattinsons to sell!
Kim · 16 December 2021
★★★★★ 5/5
GoogleMartha and colleagues at Pattinsons Estate Agents have been fabulous from start to finish. Always efficient, professional and positive, even through some trying periods. I’d very happily recommend them
Jon · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGreat service from the Consett branch
Great service from the Consett branch. They went over and above to provide a very sleek professional service. A special shout out to Stephen who has moved on. Nothing was too much trouble and I knew the sale was in great hands. I’m very grateful to them and would wholeheartedly recommend them.
Morton · 9 May 2024
★★★★★ 5/5
TrustpilotJoanne Buchan - Estate Agent - Pattinson
Joanne Buchan - Estate Agent (Pattinson estate agents, Forest Hall branch, Newcastle upon Tyne) managed the purchase of my new home very efficiently from start to finish.The Pattinson team at the Forest Hall branch were all exceptionally friendly & helpful in arranging viewings that suited me which was important because I was relocating from another part of the country.Estate Agent Joanne Buchan was excellent at keeping me updated on the purchase of my new home and communicating with all the other estate agents and solicitors involved and pushing the sale & purchase forward. Joanne and her team were brilliant at resolving issues and went above and beyond what would normally be expected by even helping to organise removals with the seller which meant the completion of my sale and purchase went ahead on time.I would highly recommend the use the Forest Hall Estate Agent Pattinson / Joanne Buchan to buy or sell your home because buying through them demonstrated their high levels of professionalism & proactivity and they simply get the job done whatever it takes.A special thank you to Joanne Buchan at Pattinson Estate Agents - Forest Hall for helping me to relocate to Newcastle upon Tyne, - I'm now very happy in my new home.
Karl · 22 November 2021
★★★★★ 5/5
TrustpilotExcellent service - as usual.
I dealt with the team at Pattinsons Bedlington to find a tenant for a rental property. The service was very professional and I was kept informed of progress all the way.I’d particularly like to thank Jayne, Faye and Eloise in Admin who always provides excellent tenant referencing and credit checks.
Michael · 11 June 2024
★★★★★ 5/5
TrustpilotExcellent service
From the first meeting with Richard who came to value my property, to the interactions with the office team each step was handled very professionally and efficiently. Anita, Stephen and the team are always friendly and communicative to help make the sale to both parties as quick and painless as possible. I’d highly recommend using them.
Richard · 13 February 2024
★★★★★ 5/5
TrustpilotUnbeatable service
Forest Hall Branch have a fantastic team and nothing is too much trouble for them. The house was valued by Paula on the Saturday and the listing went live on the Tuesday. Joanne and her team then worked incredibly hard booking in a huge number of viewings and we accepted an offer within a week. Viewings are done at all hours and updates on each viewing were sent promptly. Joanne was so helpful to me making the whole process incredibly easy and stress free. I’m so glad I chose Pattinson’s and would highly recommend them.
Alison · 15 November 2021
★★★★★ 5/5
TrustpilotPersonal, professional and friendly
I dealt with Teri and Liam from the Cramlington branch and found them to be friendly, accommodating and really professional in the way they handled the renting of my property. They were quick in responding to my questions and exceptionally thorough when doing the relevant checks in order to get things moving quickly.I would happily recommend Pattinsons Cramlington branch.
Spencer · 6 December 2023
★★★★★ 5/5
TrustpilotLinda Ritchie senior branch manager in…
Linda Ritchie senior branch manager in the blyth office has been helping our business achieve and build our property portfolio within the past 18 months ..Linda’s expertise cannot be compared to anyone and her wealth of experience within the sector has been an overall asset to us .. Linda has sourced us properties and even sold a property within 1 day to the first viewer … ✅💯Her friendly approach , caring and helpfulness is to be admired..: We can highly recommend Linda to any investor , buyer or seller with the market ..LINDA YOU EXCEL IN YOUR ROLE AND HAVE ENHANCED OUR BUSINESS IMMENSELY AND WE REALLY APPRECIATE YOUR SWIFT WORK ETHICS ..We could never source a better manager than yourself and the passion, drive and ambition you possess .Kind regards Diane & Fiaz Sanctuary estates global Ltd ..
Diane · 3 November 2021
★★★★★ 5/5
TrustpilotJarrow Branch - Amazing Customer Service
Pattinson’s have dealt with the sale of my property and put it this way, I’d use them again in a heartbeat.Alison from the Jarrow branch has literally went above and beyond when issues with Solicitors down the chain have arose on numerous occasions, the amount of effort she puts into getting these resolved has left me feeling ever so grateful. Everyone knows how stressful moving house is and the fact she genuinely cares about everyone who is involved and strives to provide us with the best outcome possible, makes everything 10x more settling knowing she is handling it. She is always contactable at all hours and I honestly don’t know how I would’ve coped without her dealing with my case.Not forgetting to mention thanks to Jason & Dean for all of their help along the way too.
Stephanie · 28 October 2021
★★★★★ 5/5
GoogleHaving asked Pattinson's to take on the sale of our house the whole process ran very smoothly.
Due to Covid we actually only met Darren who is the Alnwick Branch Manager. He was responsible for the valuation, excellent photos and video of our property. We feel that the video in particular really helped to sell our house.
Emily was excellent throughout and kept us regularly informed of progress with the sale. She acted as a conduit between us and our sellers which we were very grateful for. When she was not available Lee stepped in and was also excellent.
The whole process was handled very professionally and we have no hesitation in highly recommending Darren and his team.
Tom · 25 October 2021
★★★★★ 5/5
TrustpilotFantastic support
The team especially Chloe and Darren have been very supportive and understanding throughout the process from initially promoting our house to the completion of sale,Regardless of the hurdles and the complications the team at Pattinsons have helped and supported throughout the process,Thank you for everything
Sam · 28 August 2024
★★★★★ 5/5
TrustpilotContacted Pattinsons to sell my property…
Contacted Pattinsons to sell my property. The solicitors I initially engaged with to carry out the conveyancing were dragging their feet; the staff at Pattinsons were absolutely brilliant.What a fantastic team in the Bedlington office. I have only praise for their patience and professionalism in dealing with the sale of my property. A BIG thank you to them for the time and attention they gave; it's not an understatement to say how grateful I am to them for their perseverance.5 stars isn't enough! I highly recommend.
Keith · 14 October 2021
★★★★★ 5/5
TrustpilotGood service
Service from lettings was good. I would recomend it to anyone wanting to rent a property.
Aqif · 2 February 2026
Agent replied · 31 May 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotFast and easy very good service
Maddie · 24 April 2026
Agent replied · 31 May 2026
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Karl · 11 August 2023
Agent replied · 19 June 2024
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotNorth Shields Branch
North Shields Branch - I can’t thank John, Lindsay and Craig from the North Shields branch enough for helping me find a flat and getting me moved in so quickly! The staff are the friendliest and most helpful team, and they really went above and beyond. What a great experience and the process couldn’t have been any smoother. Their communication was incredible. ♥️
Jessy · 10 August 2023
★★★★★ 5/5
TrustpilotI cannot thank the North Shields branch…
I cannot thank the North Shields branch enough for all their help and guidance throughout the purchase of my property. Lindsay, in particular, went above and beyond to assist me whenever I sent yet another email! Outstanding professionally, and a genuinely nice person.& a special shout out to John for his patience!Overall a stress free experience thanks to a lovely team of people.
Angela · 10 August 2023
★★★★★ 5/5
TrustpilotThank you Forest Hall branch
I have just recently bought a property through the Forest Hall branch & would like to say a BIG thank you to the lady's in the office, especially Joanne & Donna who are so professional & experienced & made the buying process totally stress free.The branch kept me fully updated at all times on all aspects of the sale & if I needed any help or guidance they were more than happy to help in an instant.I would highly recommend the Forest Hall branch to anyone wanting a professional, friendly & stress free fabulous serviceThank you 😊
Dawn · 21 September 2021
★★★★★ 5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Kanagasabai · 13 March 2026
Agent replied · 31 May 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
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