Fine & Country Newcastle and Northumberland reviews in Alnwick

★★★★★ 5/5

Google

Sarah is lovely to deal with, very proactive but also refreshingly straight forward.

Robert · 17 September 2025

★★★★★ 5/5

Google

As potential buyers, Sarah's professionalism, expertise and effort with us was impressive. The properties we viewed were also impressive. Sarah was knowledgeable, approachable and gave us lots of useful advice. Outstanding.

Alexis · 22 January 2025

★★★★★ 5/5

Trustpilot

An excellent service from start to completion

Fine and Country have just sold our house in Wales. We found their service excellent. Gareth conducted the viewings and always informed us that he was there ready for the clients viewing. He also gave us feedback directly after the viewing. He was always professional, positive and polite. Fine and Country Wales also used a company ASAP who followed through with buyers and both parties solicitors. This kept us informed daily at the progress of the sale. I could not recommend Fine and Country enough. Excellent service, excellent people. Thank you.

Richard · 11 December 2025

★★★★★ 5/5

Google

As potential buyers, Sarah's professionalism, expertise and effort with us was impressive. The properties we viewed were also impressive. Sarah was knowledgeable, approachable and gave us lots of useful advice. Outstanding.

Alexis · 22 December 2024

★★★★★ 1/5

Trustpilot

Disappointed

I have been pondering completing this review for several weeks and have now decided that I really ought to do so. We instructed your agent Pip Holden to sell our property for us in August 2023, I actually sought her out as we were very impressed with her professionalism when she showed us around another property previously. Let me say first of all that Pip is very personable and I persuaded my husband that we should use her services. I was aware that she was busy at the time and I actually asked her at the outset whether she was able to take on the sale of our property and she said that it was not a problem. We asked her if the property failed to sell within the first couple of weeks whether there were things she could do to promote the sale, other than just reducing the property price. She reassured us that she had plenty of actions which she could take and she would be in contact with us every two weeks to keep us updated. We are aware that the housing market around the area in which we live has slowed somewhat over the past few months. In the fourteen weeks our house was for sale with Fine and Country Pip did not initiate one telephone call to us. I phoned her four weeks in, as we were concerned that one family who viewed the property obviously did not have the means or intention to purchase the property and were just on 'a day out' (I discovered this after asking only a couple of questions). Pip returned my call and said that the office would make sure to 'vet' the potential buyers more thoroughly. This was the ONLY contact made by her. After this I was happy with the contact from the staff in the office as they rang me with any queries and potential viewings. We were hoping that the national coverage provided by Fine and Country would prove beneficial and that we would receive some queries from potential buyers from outside the Sheffield area, this unfortunately was not forthcoming. We took our property off the market as it did not sell and will be advertising it for sale again in Spring 2024, however it will not be with Fine and Country. We feel it is important that your potential customers are aware of the level of support provided by he sales agent before deciding to instruct Fine and Country. I am sure it is quite obvious how disappointed we are with the whole process and the time and money (£720 initial fee paid - although we were never provided with a breakdown of what this represents) which we feel has been wasted.

Suzanne · 4 January 2024

★★★★★ 5/5

Google

A personalised, professional service from our appraisal through to contract completion all delivered with warmth and a smile. We wouldn’t hesitate to recommend to anyone as the team ooze enthusiasm and positivity at all times. Well done and a big thank you to Sarah and the team at Fine & Country!

Stewart · 10 October 2023

★★★★★ 5/5

Google

What a pleasure to deal with people who love what they do. It showed.

Jason · 10 June 2026

★★★★★ 5/5

Google

Sarah was just fabulous from our first meeting till the sale completed. Sarah sold our house in just 6 weeks with her professional attitude and great knowledge of the market and is so easy to communicate with . We would highly recommend Sarah without hesitation.

Julie · 10 October 2022

★★★★★ 5/5

Google

Sarah Tuer at ‘Fine and Country’ is simply fantastic - lovely, thoroughly decent and helpful in every way. She also impresses with her knowledge and skills as an agent - as a former Property Solicitor I can honestly say she is the best I have come across - she listens, has the ability to ask all the right questions and has a good understanding of people and the market. She has a lovely personal touch, goes ‘above and beyond’ - I would highly recommend.

Fionnuala · 10 October 2023

★★★★★ 5/5

Google

I have to say dealing with Sophie at Fine & Country was an absolute pleasure. She was so professional and approachable and had the answers to all our questions……even some obscure ones!! Myself and my husband were very impressed. Great young lady and fabulous at her job! Would not hesitate to recommend!

Claire · 9 January 2025

★★★★★ 1/5

Trustpilot

No response to telephone voicemail or emails...

Shocking that an estate agent doesn't respond to voicemail messages I've left to enquire about viewing a property that I'm interested in purchasing.

Bhav · 2 July 2026

★★★★★ 5/5

Google

A fantastic agent - and we were the buyers! We decided immediately that if we were ever to sell then we would ask Sarah to be our agent. Always available, always on the case, always hands on and doing the right thing - unlike most agents we have used to sell property in the past she is there to the end (and even in touch beyond that) First Class service!

Mark · 10 October 2023

★★★★★ 5/5

Google

Sarah Tuer of Fine and Country provided an excellent service during my recent sale. On first meeting, I felt that I could trust her. This trust proved to be well placed. Her advice as to the value of my property and her care in the presentation process resulted in my home being ‘under offer’ within 10 days. Her care did not stop there. Throughout the process, she proved to be an excellent ‘go-between’ both between me and my purchasers and in keeping me regularly informed of the progress being made by solicitors. I cannot recommend her highly enough.

Joan · 10 October 2022

★★★★★ 1/5

Trustpilot

What a diva!

What a diva! F&C operate a franchised company and so you are at the mercy of independents but lured by fancy advertising and excessive costs. And therein lies the issue, if the going gets tough….. Clara worked hard, no doubt, but when the going got tough, in a hissy fit, she incorrectly accused me of withholding pertinent facts, and she privately contacted my solicitor, which I found incredible seeing as she had sold an appartment a few doors down the month before! Very disappointed. Not to be recommended.

Chris · 23 September 2024

★★★★★ 5/5

Google

It was a pleasure dealing with Sarah. She was professional at all times and responded quickly to any questions or concerns. We would definitely recommend!

Anne · 10 December 2024

★★★★★ 1/5

Trustpilot

Frightening and traumatic experience

Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.

CJ · 1 June 2023

★★★★★ 5/5

Google

Head & Shoulders above other agents. Sarah brought deep market insight and finely honed client management skills. She supported both her clients and ourselves (as buyers) equally. When the stars align - magic can happen. Offer to completion in just 5 weeks!!

James · 10 October 2023

★★★★★ 5/5

Google

We found Sarah to be the consummate professional, always available, proactive and fair in her dealings on both sides. We would highly recommend her and Fine & Country Northumberland.

Lisa · 10 October 2023

★★★★★ 5/5

Google

Sarah and Sophie from Fine & Country Newcastle and Northumberland have both been very friendly and professional in assisting us with our house purchase. Recommended!

Suade · 10 October 2023

★★★★★ 5/5

Google

Courteous always and promptly replying to queries or messages. Very professional and all went well.

Heidi · 10 October 2023