Vail Williams estate agents in Bournemouth and London

★★★★★ 5/5

Google

Couldn't be happier, great service and attention to detail. Would highly recommend.

John · 11 July 2026 · Vail Williams Bournemouth

★★★★★ 5/5

Google

Bryony is always our go-to for any property agency needs! She has handled letting and sales on our behalf and recently completed the sale of a complicated freehold office for us. She dealt with it with total professionalism and saved us a real headache! Would 100% recommend.

Olivia · 11 June 2026 · Vail Williams Bournemouth

★★★★★ 1/5

Trustpilot

In the middle of a transaction where…

In the middle of a transaction where they seem to be always saying nothing to do with me guv and the endless new enquiries from the new tenants lawyers are perfectly normal. Quite frankly one of the worst business decisions I have made. Avoid

Patrick · 10 October 2025 · Vail Williams London

★★★★★ 1/5

Trustpilot

they do not know too much about the…

they do not know too much about the market and do not have market experience they use to be very good but all the talented people has left them I have used them in 2019 and use them 2025 but there 2025 valuation is all over the place so I made a big mistake to use them again will not recommend them at all their market knowledge is very poor

Mr · 25 February 2025 · Vail Williams London

★★★★★ 1/5

Trustpilot

Horrible company to deal with

Horrible company to deal with. Feel sorry for anyone in a lease with such incompetent people.

H · 2 March 2023 · Vail Williams Bournemouth

★★★★★ 1/5

Trustpilot

A terrible business decision to use…

A terrible business decision to use Vail Williams in relation to a new Business Rates listing. I first contacted Vail Williams in April 2019. We had been given an initial assessment by the VO of £39,000 but there were a number of reasons why this was too high. One of their “experts” did a site survey, made various mutterings as to why the VO was incorrect, assured me he would be able to sort things out but obviously there was a lot of of specialised work involved. A good thing that we had contacted them and not to worry they were on our side. With the benefit of hindsight the Vail Williams “business rates expert” made some schoolboy errors in his application to the VO mostly in relation to contiguous buildings. The net result was that our VO assessment of £35,000 now became 10 separate assessments totalling £54,000. An increase of nearly £20,000 Vail Williams now started to get a bit harder to contact, emails weren’t replied to, when they were the VO were blamed for various things and I felt like a mushroom, totally in the dark covered in muck. In September of 2019 I was invited to a Vail Williams client evening on HMS Belfast. I used the event to confront senior staff members who were keen to placate the situation and in so doing made lots of promises. Fast forward to July 2021 and emails to Vail Williams are now simply ignored. I’m still faced with a £54,000 business rates bill which is made all the worse as the assessment has been backdated to 2017 meaning the extra £20,000 incurred by Vail Williams’ meddling is nearly £80,000 in actual terms.
 I now face an uphill battle to sort out Vail Williams’ mess. It would have been much easier to just go in there myself initially or better still employ someone who knew what they were doing. Vail Williams discuss multi million pound properties as though they are routine and common place. From my experience I wouldn’t use them in relation to my garden shed.

Henry · 29 July 2021 · Vail Williams Bournemouth