5/5
The Trusted AgentSimon at the Killay Office went above and beyond!
Fantastic service from start to finish, kept up to date with progress and nothing was too much trouble! Would not hesitate to recommend!
Trusted Agent profile · Wales
John Francis estate agents in Aberystwyth, Killay and Swansea
★★★★★
5 reviews across 3 offices and 0 platforms
John Francis has three offices, in Aberystwyth, Killay and Swansea (Wales). Together they have 5 reviews on 0 platforms, rated 4.2 out of 5 overall.
What John Francis clients say
Three reviews from John Francis's clients, with the office each is about. Shown as written, first names only.
5/5
The Trusted AgentAfter many months on the market with a different agent we moved to John Francis. I am so glad we did. They attracted lots of viewings and we ended up with two offers on the same day. The service was always professional and helpful. Thanks to Ben in particular.
5/5
The Trusted AgentI bought my home from these guys several years ago and when I wanted to sell it recently I went back to them. They are friendly approachable and efficient. When I wanted the wording changed for the description of my property they were very accommodating. They sold my house and I bought my most recent property through them. They made it a whole lot less stressful and they put the effort it. Thank you to the whole team but especially to Ben.
5/5
The Trusted AgentBrilliant service from John francis. We sold super quickly and easily and I'm sure this was because the pictures and particulars were spot on. If carlsberg made estate agents they'd be like Ben and Gwen!
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
After many months on the market with a different agent we moved to John Francis. I am so glad we did. They attracted lots of viewings and we ended up with two ...Read the review from sellers
Buyers1 review
Fantastic service from start to finish, kept up to date with progress and nothing was too much trouble! Would not hesitate to recommend!Read the review from buyers
Tenants1 review
Awful service, awful people to deal with. Don't know what they are talking about. Takes weeks and weeks before getting back to you. You have to chase them all ...Read the review from tenants
Our offices
John Francis's three offices, most reviewed first. Each has its own page.
Latest reviews from every John Francis office
Newest first, from every platform, with the office each review is about. First names only.
The Trusted Agent1/5
The Trusted AgentAwful!
Awful service, awful people to deal with. Don't know what they are talking about. Takes weeks and weeks before getting back to you. You have to chase them all of the time. AVOID AT ALL COSTS
5/5
The Trusted AgentFantastic
After many months on the market with a different agent we moved to John Francis. I am so glad we did. They attracted lots of viewings and we ended up with two offers on the same day. The service was always professional and helpful. Thanks to Ben in particular.
5/5
The Trusted AgentBrilliant service all round
Brilliant service from John francis. We sold super quickly and easily and I'm sure this was because the pictures and particulars were spot on. If carlsberg made estate agents they'd be like Ben and Gwen!
5/5
The Trusted AgentBought and sold
I bought my home from these guys several years ago and when I wanted to sell it recently I went back to them. They are friendly approachable and efficient. When I wanted the wording changed for the description of my property they were very accommodating. They sold my house and I bought my most recent property through them. They made it a whole lot less stressful and they put the effort it. Thank you to the whole team but especially to Ben.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Francis is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
ESTAS
John Francis and its branches won ESTAS awards in one year, most recently 2020.
ESTAS winners in one year, the group and its branches: 2020.
ESTAS awards by year, 2020
2020 1 Best in County ESTAS 2020 winners
- Best in County (1)ESTAS 2020
- Swansea: Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about John Francis
Which John Francis office has the most reviews?
Aberystwyth has the most, with 3 reviews rated 5.0 out of 5, followed by Killay with 1.
Where are the John Francis offices?
The three John Francis offices, by town:
- Aberystwyth: 5 Terrace Road, Aberystwyth, Wales, SY23 1NY
- Killay: 468a Gower Road, Killay, Wales, SA2 7DZ
- Swansea: 5 Walter Road, Swansea, Wales, SA1 5NE
Has John Francis won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
