Trusted Agent profile
★★★★★
70 reviews across 5 offices and 2 platforms
Colliers has five offices, in Manchester, Glasgow, Leeds, Birmingham and Edinburgh. Together they have 70 reviews on two platforms, rated 2.3 out of 5 overall.
32
Reviews on Google
All 5 offices
38
Reviews on Trustpilot
Business-wide
Colliers's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotThe service standards are extremely…
The service standards are extremely poor. Long waits at their office, wrong advises, unprofessional and unqualified staff. On top of that the maintenance co attached charges undue and hopelessly high amount from the security deposit while vacating. Very disappointing.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
TrustpilotIt is so bad they keep telling false…
It is so bad they keep telling false things about people which they never did.
1/5
TrustpilotUseless!
I have been using Colliers as a party wall surveyor. 2 years! Still going on. Made the mistake of using them as they were recommended by NHBC. Absolute joke. Had a different surveyor every month, none of them any good at keeping in touch. Handed over contact to NHBC as they were the only ones they spoke to. Absolute nightmare! An extra 2 years living in a house that's falling down around us.
1/5
TrustpilotAVOID
AVOID! COMPLETE SCAM. I have been lied to from the start of my tenancy and had an extra £6K added to what my tenancy should have cost including the sales person lying about the availability of shorter tenancies to then they cancelled my notice when provided and added another month. Complete con. Avoid as many companies who will treat their tenants better in the area.
1/5
GoogleRating only, no written review.
5/5
GoogleI had an excellent experience with Colliers, Glasgow. The team was highly professional, knowledgeable, and very responsive throughout the entire process. They provided clear guidance and made everything smooth and stress-free. Their attention to detail and commitment to delivering top-quality service really stood out. I would highly recommend Colliers to anyone looking for a reliable and efficient property service!
1/5
TrustpilotI’ve been an occupier in XYZ building…
I’ve been an occupier in XYZ building for a few years and I’ve watched it go downhill. Many of the long‑standing staff have gone and standards have slipped and the place can be messy and dirty at times. The current building manager, Chantal, lacks experience. She’s often unhelpful, blunt and appears lazy. The management team as a whole does not come across as professional, which has been disappointing for tenants and visitors alike. I don't think the landlord or managing agent will take these concerns on board and make some improvements soon.
1/5
Trustpilot4 weeks - no one has got back to me
Enquired 4 weeks ago online. Followed up with a call once/twice a week after because I hadn't heard anything back. Ladies on reception where friendly and polite on the phone - every time said they would pass it to the relevant team as an urgent request. 4 week and still nothing. Leaving it now. Red flag and would only be sign of things to come.
5/5
GoogleRating only, no written review.
5/5
GoogleIt looks like a great place to conduct business.
1/5
Trustpilotdisappointed in building service
As one of the CEO tenants in this XYZ building, I feel it is important to express my concerns regarding the changes in management. Since the new management company was appointed, I've noted a significant decline in the quality of building management. The current manager, CH in Manchester seems rather disengaged, often spotted smoking and taking extended breaks. Additionally, she frequently chats loudly in the common areas with another staff member, creating a disruptive atmosphere. This behaviour raises questions about her professionalism and commitment to her responsibilities. Moreover, it has become evident that she lacks the necessary experience in commercial building management. This inexperience has resulted in operational inefficiencies, including delayed responses to maintenance requests and a general lack of communication with tenants. As a professional in a leadership position, I understand the importance of effective management and its impact on the overall satisfaction of tenants. It is essential that the management company prioritises hiring skilled and experienced individuals who can truly address the needs of the residents and ensure smooth operations.
1/5
TrustpilotI expect an estate agent to manage a transaction fairly, this did not happen here.
Unfortunately, this was a very stressful experience due largely to the estate agent’s conduct. They appeared to prioritise the buyer’s interests at every stage, often at my expense, and failed to act impartially or professionally. My normal experience of moving home is both solicitor prepare a legally binding agreement then a completion date is set. The lack of balanced advice and support caused significant frustration and anxiety to an already difficult situation as I was ordered to sell due to a difficult divorce. I have enclosed an unprofessional email from the Sales Progressor & Administrator that caused me great stress. So much stress I called and was told the buyers had arranged for a sofa to be delivered and internet to be installed. I was threaded the buyers would pullout if I didn't agree to move with less than one week notice. The whole situation became so stressful I had to contact my solicitor, causing extra costs to myself, inform Colliers no date would be made till an exchange of contracts document was agreed between both parties. The email; Good Afternoon Lisa, Hope you are well😊 What day next week could you move out by? I know you couldn’t do this weekend with it been the bank holiday. We need to have Nicole in as soon as we can next week as she is now sofa surfing with a toddler and dog and has no where else to go. If you want to give me a call on 01429 812402, I’m in till 5pm😊 Best Wishes Shannon Lord Sales Progressor & Administrator Collier Estates Several months later I was ready to create a new start for myself. I visited Colliers estate agent to help me buy a new home and spoke to Shannon. Im still waiting for the teams help. I would not recommend this estate agent.
1/5
TrustpilotTerrible experience with Colliers on…
Terrible experience with Colliers on multiple occasions. Horrible communication, dishonest, unreliable, unprofessional, malpractices and unlawfully deducting money from your warranty. Do not trust them!
5/5
GoogleRating only, no written review.
1/5
TrustpilotPathetic and border line criminal.
Logged a call with them about an issue. 1 month later no reply. Called them and was put on a que. 2 mins later the call was cut off. Absolute pathetic. This company should not be able to exist. I'm not surprised they have achieved 1 star ratings.
5/5
GoogleThe perfect location for corporate office. Good bus and tram links
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
TrustpilotDoing work at 1am
Doing work that is on a roller gate for a car park so loud for last few nights including mechanical loud tools. I assume so the customers won’t get disturbed during the day but it’s okay for surrounding people who are trying to sleep at 1am to be disturbed
2/5
TrustpilotNever called me back
Never called me back. I found that to be unprofessional. Why tell people you can help them but not let them know if they don't wish to proceed with it but instead tell you they'll call you back and never do. They don't make a good impression if they are to sell your property in the future.
1/5
TrustpilotI have been phoning this company and…
I have been phoning this company and keep being brushed of just what to speak to someone but keep being told I will get some to phone you back still waiting
5/5
GoogleHi I'm Abdul I'm sorry I'm in London so please when you give me appointment here in London thank you so much your saport
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 47 reviews rated 1.7 out of 5, followed by Glasgow with 43.
The five Colliers offices, by town:
