5/5
GoogleRating only, no written review.
Trusted Agent profile
Bellway Homes North East reviews in Ryton, Hazlerigg and Longframlington
★★★★★
27 reviews across 3 offices and 2 platforms
Bellway Homes North East has three offices, in Ryton, Hazlerigg and Longframlington. Together they have 27 reviews on two platforms, rated 4.3 out of 5 overall.
25
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
Our offices
Bellway Homes North East's three offices, most reviewed first. Each has its own page.
- Bellway Homes North East RytonRyton, NE40 3NL16 reviews · 14 on Google (4.1)1 in the last 90 days
- Bellway Homes North East HazleriggCoach Lane, NE13 7BU6 reviews · 6 on Google (4.8)0 in the last 90 days
- Bellway Homes North East LongframlingtonLongframlington, NE65 8DR5 reviews · 5 on Google (4.2)3 in the last 90 days
Latest reviews from every Bellway Homes North East office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hi, David. We appreciate the rating, and are glad we could provide you with a positive experience!
1/5
GoogleI cannot recommend Bellway Homes based on my experience. While the sales process was excellent, the level of aftercare and customer service once we moved in has been incredibly disappointing. Six months after moving into our new home, we still have numerous outstanding snagging issues despite repeated attempts to have them resolved. The lack of urgency, communication and ownership shown throughout this process has been unacceptable. The situation has become so poor that I have had no option but to raise a formal complaint. Even then, progress has been painfully slow, with promises regularly missed and very little proactive communication from Bellway. Our main bathroom has effectively been left in pieces for the last seven weeks while we wait for remedial works to be completed. Living in a new-build home that cannot be fully used for such an extended period is simply unacceptable. To make matters worse, our heating system, including the heat pump, has also failed and we are still waiting for repairs. Having essential systems out of service in a brand-new property raises serious concerns about both build quality and Bellway’s commitment to resolving defects promptly. I fully appreciate that all new-build homes can have snagging issues. That is not the problem. The real issue is Bellway’s aftercare. It’s how those issues are managed, communicated and resolved that defines the customer experience, and in my case they have fallen well below the standard I expected when purchasing what should have been a premium new home. Buying a house is one of the biggest financial commitments most people will ever make. Unfortunately, Bellway’s after-sales service has turned what should have been an exciting experience into months of unnecessary stress, inconvenience and frustration. Based on my experience over the past six months, I would strongly urge prospective buyers to consider not only the quality of the property itself, but also the level of customer support they may receive once contracts have been exchanged.
Agent replied · 11 October 2026
Hello, and thank you for your review. If you have any ongoing concerns about the service you’ve received from our team, we encourage you to raise them with us in line with the Bellway Complaints Procedure. This process provides clear points of contact and escalation for your concerns, ensuring your enquiry is directed promptly to the most appropriate person(s) who can assist you at each stage. You can find full details of our Complaints Procedure, along with links to key contacts within your division, on our website here: www.bellway.co.uk/customer-support/complaints-procedure. Thank you, Alex
5/5
GoogleLovely estate on the outskirts of longframlington views of the simonside hills too.
Agent replied · 11 October 2026
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleRating only, no written review.
Agent replied · 27 December 2025
Hi, Docyehya. Thank you so much for rating your experience with us so highly!
5/5
GoogleFabulous location, great houses and superb site support.
5/5
GoogleBeen in our home 13 months now. Anna in the sales office is a credit to Bellway. She is super friendly and always happy to help. Thank you Anna for all your help and advice over the last year.
Agent replied · 27 December 2025
Hello Laura, thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Team Bellway
5/5
GoogleRecently purchased a Bellway home and am so happy with it, great customer service and aftercare, nothing was a problem!!
Agent replied · 27 December 2025
Hello Ryan, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Team Bellway
5/5
GoogleLovely 😍 place to live and a fab area …
Agent replied · 25 August 2025
Hello Seb, thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Team Bellway
1/5
GoogleVery disappointed with Bellway - Summerhill Way, after we arranged a viewing of a 4-bedroom show home. Downright rude, uninterested and very unhelpful. We walked away feeling unimpressed.
Agent replied · 19 May 2025
Hello and thank you for taking the time to share your experience. We're sorry to read of your disappointment with the service you’ve received from us. we will bring this matter to the attention of our divisional team for investigation. Many thanks, Team Bellway
5/5
GoogleReally nice new housing estate only issue is the street lighting is quite dark
Agent replied · 26 April 2025
Hello Semaj, thank you for leaving this great review and taking the time to share your experience. We will be sure to pass this along to the relevant Customer Care team regarding the street lighting. Many thanks, Team Bellway
5/5
GoogleRating only, no written review.
1/5
GoogleA very bad experience buying our Bellway house. 3 weeks since moving into our property and recently had a meeting with the construction manager to discuss and express our concerns regarding the condition of the property we had purchased. The meeting didn't go very well at all starting with a very insincere apology followed by all our issues being met with "well at the end of the day it's a new build". When we advised we didn't accept this as an excuse for poor workmanship and lack of care, accompanied with disruption to our daily life as we were unable to build or move in our new furniture or unpack our belongings due to dealing with multiple contractors carrying out works most days he couldn't seem to understand how this was a problem for us. We got the impression he didn't want to have a meeting with us at all and it's seemed like a formality for him. As the discussion progressed we started to get frustrated as we didn't seem to be making any progress and felt he didn't care at all. We then discussed the topic of compensation for all the issues we have faced that are very much still ongoing and he walked out in the middle of the conversation stating he would be in touch the next day, 5 days later and still haven't heard anything from him. Prior this meeting we had been dealing with the new site manager and our sales representative to work through the snags. This had started to feel like things were finally getting somewhere and putting our minds at ease but since the meeting with the construction manager we feel like we have lost confidence in Bellway. He seemed proud of the product he was selling which is advertised as 5 star however we feel it's very much below par.
1/5
GoogleDO NOT BUY A HOUSE WITH BELLWAY. We moved into plot 51 at Summerhill View last week, and it has been a nightmare. The houses look beautiful from the outside, but inside they are not up to standard. Our completion day was the 31st of May. We were advised to give them one week to go through the snag list. We told them that we were happy to wait longer if necessary, as we didn't want to be rushed into moving into a house that wasn't ready. They assured us it wasn't necessary and that the property would be ready on the 8th of June. We arranged everything to move on the 8th, but to our surprise, when we arrived, the house wasn't ready to live in; none of the repairs had been done. The entire house needs repainting because the walls are full of scratches, dents, and holes. The skirting boards are all scratched. The flooring is not properly sealed and is full of paint marks. Tiles are cracked in the bathroom. However, this is not the worst part. Our nightmare started the next day when we discovered that every time we tried to use something in the house, it wasn't possible. We wanted to have a bath, but there was no hot water. We tried to cook breakfast, but we couldn't because the cooker wasn't connected to the gas. We attempted to use the dishwasher, but the pipe that lets the water out was hidden behind the sink cabinet, so we couldn't see it. We pushed to double-check that it was connected and, since it didn't move, we assumed it was. When we switched it on, water started leaking behind the kitchen cabinets. Now our kitchen cabinets have water damage, and we cannot see if the walls behind the cabinets are damaged. These are just some examples; our snag list is endless, and we are likely to find more issues. Now, we need to deal with all the contractors to come and repair the property. We are taking days off work just to be at home and show them what needs to be repaired. We don't have anywhere else to live while the repairs are being done. So, we need to live in this unfinished home that is causing us stress and anxiety.
5/5
GoogleRating only, no written review.
5/5
GoogleLovely houses
5/5
GoogleRating only, no written review.
5/5
GoogleWe're contracting on this huge development in ryton,300+ new homes being built by bellway and ashberry homes.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHgv access a bit tight. Ok.
5/5
GoogleRating only, no written review.
5/5
GoogleGood quality helpful staff very knowledgeable
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bellway Homes North East
Which Bellway Homes North East office has the most reviews?
Ryton has the most, with 16 reviews rated 4.2 out of 5, followed by Hazlerigg with 6.
Where are the Bellway Homes North East offices?
The three Bellway Homes North East offices, by town:
- Hazlerigg: Coach Lane, Hazlerigg, NE13 7BU
- Longframlington: Longframlington, NE65 8DR
- Ryton: Ryton, NE40 3NL
