Every review we hold for the Acle office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis estate agent seems to work in a very underhand way, we viewed a rental property today (which we had enquired about as soon as it came on) Appointment was made, we thought that we were first in line (as not told otherwise) no we were 2nd but another one was following along afterwards .We went straight back to this agent & said yes, we were interested. Whereby, they stated that someone (one of their current tenants) had already spoken for it just before we viewed & it was a done deal? So would not let us fill in all of the paperwork, so that it could be put before the landlord to make the final choice. Not sure if they did the same with the other persons but absolutely no courtesy ,or manners in forewarning that they had put other people before us, nor to even bother letting us know beforehand to cancel the appointment.!! If I were a landlord , I would like to think that an agent was working for me , not in their own interests.
Taryn · 25 March 2023
★★★★★ 1/5
TrustpilotIf I were a landlord , I would like to think that an agent was working for me , not in their own interests.
This estate agent seems to work in a very underhand way, we viewed a rental property today (which we had enquired about as soon as it came on) Appointment was made, we thought that we were first in line (as not told otherwise) no we were 2nd but another one was following along afterwards .We went straight back to this agent & said yes, we were interested. Whereby, they stated that someone (one of their current tenants) had already spoken for it just before we viewed & it was a done deal? So would not let us fill in all of the paperwork, so that it could be put before the landlord to make the final choice. Not sure if they did the same with the other persons but absolutely no courtesy ,or manners in forewarning that they had put other people before us, nor to even bother letting us know beforehand to cancel the appointment.!! If I were a landlord , I would like to think that an agent was working for me , not in their own interests.
William · 4 February 2023
★★★★★ 1/5
YellI would like to think that an agent was working for me , not in their own interests.
This estate agent seems to work in a very underhand way, we viewed a rental property today (which we had enquired about as soon as it came on) Appointment was made, we thought that we were first in line (as not told otherwise) no we were 2nd but another one was following along afterwards .We went straight back to this agent & said yes, we were interested. Whereby, they stated that someone (one of their current tenants) had already spoken for it just before we viewed & it was a done deal? So would not let us fill in all of the paperwork, so that it could be put before the landlord to make the final choice. Not sure if they did the same with the other persons but absolutely no courtesy ,or manners in forewarning that they had put other people before us, nor to even bother letting us know beforehand to cancel the appointment.!! If I were a landlord , I would like to think that an agent was working for me , not in their own interests.
TarynT-1 · 2 February 2023
★★★★★ 2/5
GoogleTheir pictures were awful and they don’t offer the extras other EAs do (drone shots, higher quality images etc). The 2 stars are because Hollie was lovely
HR · 25 October 2024
★★★★★ 5/5
GoogleThe ladies Who work here assisted myself & partner in finding a new home immediately after I told them we were being evicted (no fault of our own). They were patient with me and ensured we would get the property we applied for.
Can not Thank them enough xx 👍❤️🙏 …
I-ROAR · 23 April 2025
★★★★★ 5/5
GoogleGreat service from Hollie and the team, thanks for all your hard work.
Would recommend to family/friends and would use again.
Rob · 28 May 2024
★★★★★ 5/5
GoogleI am currently purchasing a property through Property Shop, and to date have found the attitude of the staff to be professional and precise, and at the same time friendly and accommodating. The company's attitude towards avoiding "gazumping" is to be highly praised, and is most refreshing in this current climate. Well done!
Michael · 16 April 2022
★★★★★ 5/5
GoogleHave been dealing with Hollie at the office and she has helped with lots of viewings and my many questions. Very professional and knows her clients!
Martin · 24 March 2024
★★★★★ 5/5
GoogleAs a local house builder in the broadland area i have to say that I have used The Property Shop on several occasions to market properties on my developments. They are always professional , friendly and hard working on my behalf . I intend to keep them as my agent for my future housing sales.
Philippa · 16 April 2021
★★★★★ 1/5
GoogleIf they would be in the business of selling dissapointments,I would rate them 5stars. But, as they are in real estate i rate them 0 stars, calls and emails are unanswered, office is closed. They still advertising propertys, but you can't get hold of them. A joke!
K · 25 March 2022
★★★★★ 1/5
GoogleGuys please be aware I view a house through the property shop and make an offer and they didn’t even phone me back ! I actually spoke to a lady and said call me back in three hours and I will make an offer !!! I had to call back myself …
Angela · 16 April 2021
★★★★★ 1/5
GoogleAppalling service, I do not recommend them to anyone as they are unfriendly, unresponsive and not professional. Anyone looking to use them I highly recommend you find somewhere else as they aren’t helpful at all and if anything are the definition of stress! They don’t even deserve one star.
Jacey · 16 April 2021
★★★★★ 5/5
GooglePleasant staff. Very helpfull.
Mrs · 24 March 2024
★★★★★ 4/5
GoogleVery helpful, always cheerful on phone or when you call in.
All staff deal with everything.
Sonya · 25 March 2023
★★★★★ 4/5
GoogleI bought a house through The Property Shop recently and no complaints, they were responsive and helpful and got my questions and queries sorted out
Howard · 16 April 2021
★★★★★ 5/5
GooglePerfect service, perfect food and drink. Lovely little river stop.
Tracey · 25 March 2023
★★★★★ 1/5
GoogleEXTREMELY UNPROFESSIONAL, DO NOT RETURN CALLS, DID NOT CALL BACK TO FIND OUT MY OFFER!! DO NOT TRUST THEM!
Jonny · 16 April 2021
★★★★★ 5/5
GoogleDefinitely worth a trip out all staff very friendly, helpful and knowledgable, beautiful views from the castle walls
Victoria · 16 April 2020
★★★★★ 5/5
GoogleExtremely helpful on the phone and in shop
Henry · 16 April 2021
★★★★★ 5/5
GoogleVery helpful. Set me up twice! 😊 …
Kelli-Marie · 16 April 2019
★★★★★ 1/5
GoogleRating only, no written review.
Anon · 17 June 2023
★★★★★ 4/5
GoogleRating only, no written review.
Sharon · 16 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Hannah · 16 April 2022
★★★★★ 4/5
GoogleRating only, no written review.
C · 25 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
