Trusted Agent profile · New Milton

Leaders Lettings New Milton reviews

★★★★★ Excellent

208 reviews across 1 platform

1 Elm Court, New Milton, BH25 6DY

Leaders Lettings's office in New Milton, at 1 Elm Court, is rated 4.9 out of 5 across 208 reviews on 1 platform, including 208 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.

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4.9 / 5

208

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the New Milton office, from every platform, shown as written. First names only.

5/5

Google

Emily Kirwan-Robins has always kept me informed of any maintenance issues that have occurred. I would like to praise her for the support, work, and organisation. On a personal level I have appreciated her knowledge and advice with issues that I have not come across before and I would like to thank her for all she has done to assist me.

Susan · 25 August 2022

Agent replied · 24 August 2024

Dear Susan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Always helpful and keeping tenants details up to date who are looking to rent.

Marisha · 4 May 2025

Agent replied · 25 May 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Tracy was extremely helpful and knowledgeable. She was sympathetic to our situation and appears to have found us ideal tenants. We would happily recommend her.

Quentin · 26 August 2019

Agent replied · 24 August 2024

Hi Quentin, thank you so much for your positive comments about Tracy within the Leaders office at New Milton. We're so happy to hear how helpful and knowledgeable Tracy was during your dealings with her and are pleased that she has been able to find such great Tenants. We will ensure your comments are passed onto Tracy. Kind Regards, Leaders

5/5

Google

I have recently joined Leaders NM ,having recently purchased a flat as an investment property.As a new landlady (!),I have found all the advice in managing my tenancy invaluable, and Mike ,Emily and Fletcher could not have been more helpful .Thank you so much ,everyone, and I look forward to a long and happy relationship with you all.

Helen · 25 August 2022

Agent replied · 24 August 2024

Dear Helen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Having spoken to your letting agent this morning I feel much happier in trying to find a new place to live.She was very helpful and I dont feel so alone now. Thankyou

Denise · 25 June 2024

Agent replied · 24 August 2024

Dear Denise Croft Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been dealing with Abbie Matthews. I find her the height of professionalism. She has listened to my requirements and actually made note unlike other estate agents and contacts me regularly with any properties she feels suitable for me. Would highly recommend Leaders, and Abbie.

Lisa · 25 August 2023

Agent replied · 24 August 2024

Dear Lisa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Emily (property manager) has been so helpful to me whilst renting a property for the last couple of years. She always replies promptly to my emails and ensures any work that needs doing is done promptly. Very friendly and professional! I have had no problem with Leaders over the years and I highly recommend them.

Verity · 25 August 2022

Agent replied · 24 August 2024

Dear Verity, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been a happy client with Saxon Management , now Leaders for 12 years and have always found them to be completely satisfactory in their comprehensive service. They found me a wonderful tenant who has now been in situ for 8 years. Misunderstandings are sorted out amicably and I am kept informed of new legal obligations as they arise. Very occasional shortcomings, when brought to their attention are accepted gracefully.

Peter · 26 August 2017

Agent replied · 24 August 2024

Hi Peter, many thanks for taking the time to leave a review. We are really pleased you have been happy with the service. We'll be sure to pass on your kind words.

5/5

Google

Good service and good way of dealing

Sharanjit · 4 May 2025

Agent replied · 13 June 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

The staff are always extremely helpful, friendly and polite. They stay in touch and always keep me up to date on what’s going on. During the COVID lockdown, I received multiple emails just checking in to make sure I was ok and didn’t need anything. Would definitely recommend to both landlords and tenants. I have every confidence in this company.

Rowena · 25 August 2021

Agent replied · 24 August 2024

Hi Rowena Hyett, Thank you for taking the time to review your recent experience with our Leaders Estate Agents New Milton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I would always recommend Leaders to anyone! Especially the extremely helpful and knowledgeable Abbie she was 100% from start to finish. Highly efficient and and a credit to the Leaders team. Many thanks for your time. Highly recommended! Regards, Harry

Harry · 25 August 2023

Agent replied · 24 August 2024

Dear Harry Hamson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been using Leaders to let our property in New Milton for several years now. The staff are so friendly, very efficient and conscientious, Tracy and Emily who generally look after my account always go the extra mile and go above and beyond for both myself the owner and the tenant. Highly recommend using them.PositiveResponsiveness, Professionalism, Value

Alan · 25 August 2021

Agent replied · 24 August 2024

Dear Alan Mcneil, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents New Milton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I still have not rented a flat from this agency but I am looking at it and their customer service so far has been great. I spoke with Abbie on the phone and she was very accommodating and nice

Anji · 25 August 2023

Agent replied · 24 August 2024

Dear Anji Galabova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lucy at Leaders is always polite, nothing seems to be to much trouble for her. Always respectful.

Sue · 23 September 2024

Agent replied · 23 October 2024

Dear Sue Howard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great experience all round from viewing to letting. We were kept in the loop the entire time and even though we had some hold ups on our side Leaders were patient and helped us through.

Kenn · 25 August 2023

Agent replied · 24 August 2024

Dear Kenn Crouch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders have been great to deal with. Really efficient in assisting us with our search to rent. I've mostly been dealing with Abbie and she's been a star, really helpful and friendly. Would highly recommend.

Des · 25 August 2023

Agent replied · 24 August 2024

Dear Des Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

As a contractor, I deal with all of the members of the team at New Milton and it refreshing to find a group that are willing help and more importantly take ownership of an issue in the absence of colleages, so enabling an efficient resolution for all parties. A pleasure to deal with.PositiveProfessionalism

Steve · 25 August 2021

Agent replied · 24 August 2024

Hi Steve Keal, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents New Milton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Just like to say big praises to Mike kunzi senior manager for helping us from start to finish with tenancy of our flat fantastic fantastic a

Emilia · 26 February 2024

Agent replied · 24 August 2024

Dear Emilia Kralikova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I really appreciated the fast service they provide. I recommend everyone that the Leaders Lettings is very very nice.

Lama · 25 June 2024

Agent replied · 24 August 2024

Dear Sangita Lama Magar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

We have found Daniel Mawer and Mike Kunzi to be very helpful when finding a new tenant, questions were answered professionally and promptly and all issues that were raised were solved efficiently.

Tracey · 25 August 2023

Agent replied · 24 August 2024

Dear Tracey Butchart, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Really friendly, helpful and professional service from Alex. Would recommend, they have excellent customer service.

Soph · 25 July 2024

Agent replied · 24 August 2024

Dear Soph P Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I spoke with Honey today and she was very helpful. I would recommend speaking to her

Samantha · 26 May 2024

Agent replied · 24 August 2024

Dear Samantha Bartlett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I will recommend leaders to all who want to rent house in new Milton. The staff are very helping especially Mr Dan. Thank you for your help.

Neenusabu · 25 August 2023

Agent replied · 24 August 2024

Dear Neenusabu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Absolutely wonderful experience with Abbie at Leaders. Attention to detail, helpful and communicative, also herself and Dan very polite, efficient and friendly. Best Estate Agency I’ve known!

Hilary · 25 August 2023

Agent replied · 24 August 2024

Dear Hilary Lemon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Leaders Lettings New Milton

Has Leaders Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders Lettings, BH25 won Trusted Agent; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold.

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